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White Bear Acura Subaru - Service Center
Vadnais Heights, MN
3,965 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,965 Reviews of White Bear Acura Subaru - Service Center
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September 25, 2019
Great service as always I brought my 2017 Outback in for an oil change, tire rotation, and 72,000 mile service. It was really simple to schedule my appointment online. Ue Van I brought my 2017 Outback in for an oil change, tire rotation, and 72,000 mile service. It was really simple to schedule my appointment online. Ue Vang was friendly and professional and attentive, answered all my questions and made sure that I got the services I requested. The wait time was short, and the waiting room was comfortable, with free coffee and snacks and a large screen TV to watch. I had a great experience as always. More
by K. Gray
Employees Worked With
September 24, 2019
Service experience I was pleasantly surprised at how easily I was able to schedule a routine service call online and the availability of Saturday appointments. At the se I was pleasantly surprised at how easily I was able to schedule a routine service call online and the availability of Saturday appointments. At the service bay Doug thoroughly explained what service was called for and gave me an accurate estimate of the time it would take to complete. The waiting area was adequate (but not great) with good WiFi access. More
by JAD
Employees Worked With
Doug and Nick
September 21, 2019
Great service and accommodations Penguin was wonderful to work with. Brought my outback in for an oil change and tire rotation. The service was quick and I found a quiet waiting room Penguin was wonderful to work with. Brought my outback in for an oil change and tire rotation. The service was quick and I found a quiet waiting room with a rocker to get my infant grandson back to sleep. Thanks for everything!! More
by DD
Employees Worked With
Peng Lee
September 19, 2019
Awesome experience Nena Larson made me believe in customer service ! I came in for 3 recalls on my 2010 Tribeka, other things happened which stretched out for about a 3 Nena Larson made me believe in customer service ! I came in for 3 recalls on my 2010 Tribeka, other things happened which stretched out for about a 3 week period and I was constantly kept up on things til my car was ready to go ! The entire staff was professional and was such great teamwork - made me feel really cared about and taken care of . More
by Larry Lawler
Employees Worked With
Nena Larson
September 17, 2019
Awesome service Listened to concerns and provided great feedback. Feel very confident about service and opinion received as well. We value the knowledge of the techni Listened to concerns and provided great feedback. Feel very confident about service and opinion received as well. We value the knowledge of the technician we had. More
by See Lor
Employees Worked With
Peng Lee
September 17, 2019
Excellent, timely service at a fair price. I regularly have service work performed on my 2018 Outback at this dealer. I was pleased to find that on Saturday, at midmorning, I could get an oil c I regularly have service work performed on my 2018 Outback at this dealer. I was pleased to find that on Saturday, at midmorning, I could get an oil change and checkup while I waited--many dealers have abandoned Saturday service options. I was in and out in an hour and a quarter, ready for a cross-country trip and with a freshly washed and vacuumed car. More
by r-sherry
Employees Worked With
September 16, 2019
Fantastic Very friendly, Fast and Excellent workmanship! Will always use this dealership, refer my family and friends here. Everyone is always so nice and quick Very friendly, Fast and Excellent workmanship! Will always use this dealership, refer my family and friends here. Everyone is always so nice and quick to help. More
by Jwells
Employees Worked With
September 16, 2019
Service repair We needed our Acura MDX timing belt service. We were happy with the level of communication, quick scheduling ability and service. Everyone was friendl We needed our Acura MDX timing belt service. We were happy with the level of communication, quick scheduling ability and service. Everyone was friendly and easy to work with. Felt confident in getting our service completed here. More
by Megan43
September 14, 2019
Thanks for messing up my Saturday! I brought in my mother-in-law's Foresters for an oil change two weeks ago. It leaked oil after that and I brought it back to have them look at it. I h I brought in my mother-in-law's Foresters for an oil change two weeks ago. It leaked oil after that and I brought it back to have them look at it. I had to wait about two hours for them to get it fixed. As it turns out, they forgot to properly tighten the oil plug. "It was barely in there," according to the person I talked to. Nobody even said "We are sorry you had to come back" Actually, when I said I would rather be fishing, he said so would he, but he will have to wait until tomorrow. I guess I will bring my mother-in-law's car to my VW dealer from now on. Thanks for messing up my Saturday morning! More
by Oldmisterj
Employees Worked With
September 13, 2019
Disorganize & Dangerous Bought my 2011 subaru here, after initial checks after purchase, they said brakes (among other systems) were all in the "green" meaning they were inta Bought my 2011 subaru here, after initial checks after purchase, they said brakes (among other systems) were all in the "green" meaning they were intact and safe to drive. Within 2 months of purchase, I went to use my brakes and watched as the brake pads literally fell out of my car behind me as I was headed toward a stop sign on a high speed road. Luckily I was able to come to a stop using metal on metal. I brought my car in to get the brakes fixed & was told the rotors and calipers were completely rusted away and they were surprised I had brake pads for as long as I did. This is not something that could have happened in a 2 month period that I owned the car. This dealership is not honest and did not do the proper checks. The day after I bought my car, i realized they installed the wrong sized windshield wipers and in the wrong direction. They let me come back to have them replaced "for free" and threw in a free carwash for my troubles... Just recently I needed a new brake light switch as per the recent recall. Their shop did not do the road testing. When we went to pick up my car, the brakes locked up while driving. As in the brakes locked in place and the car could not move, We had to have it towed back to have them literally flick a switch in the correct placement. They did not do this correctly OR road test it for safety. When I emailed them about this, I received a reply weeks later, questioning my brake pad experience and a slight apology. This is NOT a safe dealership to purchase from. I know multiple others who have had similar experiences and I hope others never purchase here for their own safety. More
by TV
Verified Customer
