White Bear Acura Subaru - Service Center

5 times and still no fix My frustration with this dealership and Acura are at a all time high. The major issues on my 2019 Acura RDX started back in March. I have had my vehic My frustration with this dealership and Acura are at a all time high. The major issues on my 2019 Acura RDX started back in March. I have had my vehicle serviced over 5 times for the same issue. They loved to say "Oh we have never heard of issues with the infotainment center" however there was over 80 complaints online and a class action lawsuit. Then when I told this service center that my brakes automatically come to a screeching halt when going over 65mph, one of the techs looked at me and said "a car does usually stop when you put your foot on the break." Such a condescending response! This is an issue that will end up killing either myself or someone else. When I mentioned that my brakes make a squealing high pitched sound, they said "yes, they all do. There is no fix for that." WHAT!?! Every time it is in the shop, all I ever get is "sorry but we can't duplicate the issue". My Infotainment screen was solid black for over 45 days. After White Bear and another Acura dealer kept just hitting reset on the system, it would work about a day. Finally I told White Bear Lake that they were not to reset my system and needed to actually fix the issue, they installed a whole new screen. It finally works, but why did it take them that long?!? 45 days of no navigation, no Bluetooth, no radio, etc. I can't wrap my head around if Acura is the issue or if the individual dealerships are the issue. I get emails from Donovan Brummond, Service Director that say not to leave a review unless everything was perfect. Well, I did email them in March and never heard anything back. So here is my honest and truthful review. Acura is horrible and I am absolutely shocked at how White Bear Lake takes care of their customers. This is the LAST time I will ever deal with White Bear Lake and definitely the last Acura I every buy! More

Did a poor job on a simple oil change. I took my new Subaru Ascent in for its first oil change. After I picked it up, I drove about 20 miles and noticed a strong oil smell. Thinking that th I took my new Subaru Ascent in for its first oil change. After I picked it up, I drove about 20 miles and noticed a strong oil smell. Thinking that they must have spilled oil on the engine, I put the car in in the garage and popped the hood. There was synthetic oil EVERYWHERE in the engine compartment and on my garage floor. They had failed to replace the oil filler cap. I returned the car to the dealership and waited two hours while they topped off the oil, replaced the cap, and cleaned the engine compartment. It was simple human error, but this lack of attention to detail does not inspire confidence. More

They forgot stuff Went in for a recall and while I was there I asked to get a new back windshield wiper installed. The guy checking me in also pointed out that a bulb w Went in for a recall and while I was there I asked to get a new back windshield wiper installed. The guy checking me in also pointed out that a bulb was out in a tail light. Picked up the car and the recall work seems to be ok. They forgot the windshield wiper and I had to ask for it again. When I got home, noticed that they also hadn't replaced the burned out bulb. I got 2 emails from the dealership afterwards asking if I had any problems with the service, which I responded to about the missed items and also that they keep sending me emails with an incorrect name, (parent company also does) but never heard back from either of the 2 managers who sent me the emails. More