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White Bear Acura Subaru - Service Center
Vadnais Heights, MN
3,965 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,965 Reviews of White Bear Acura Subaru - Service Center
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August 11, 2019
Exceptional customer service James Burton did a fine job of scheduling and completing the service on my MDX.. He was professional and followed through as promised. Thank you James James Burton did a fine job of scheduling and completing the service on my MDX.. He was professional and followed through as promised. Thank you James More
by MDX gal
Employees Worked With
James Burton
August 11, 2019
Purpose was for 3rd visit to get recall corrected. Since purpose in the beginning was due to Suburu recall and after either 3rd 4th visit still the recall purpose was not corrected and was told that on Since purpose in the beginning was due to Suburu recall and after either 3rd 4th visit still the recall purpose was not corrected and was told that only Friday afternoons in a week or two would be open to again attempt to correct the original recall purpose. When I suggested that since reason for the number of visits to get the original recall corrected, which they did not seem to correct, that this problem was still not corrected my vehicle should be moved to near top of service list and when I requested a loaner vehicle I was told they only had 60 loaner vehicles available but would try to call me morning of any scheduled visit if a loaner could be found. Being less than satisfied I requested I be directed to Service Manager and was told he was not available but a senior service person came out to visit(?) with me. She told me that since I was not happy perhaps I had selected the wrong location to have service work done even thought their poor service was cause of numerous visits. I intend to contact Suburu department that sent the recall letter and advise them of poor service of Luther Suburu on hwy 61 and get a suggestion from them as too what dealer would be better able to correct problem. Have not done so. More
by rww
Verified CustomerEmployees Worked With
Think Matt is service writer who call senior servie consultant out to talk to this UPSET customer., Matt Hanson
August 11, 2019
Routine oil change and tire rotation Peng was very helpful, professional and courteous. He explained what the service tech would be checking on my low mileage 2015 Subaru Outback, in addi Peng was very helpful, professional and courteous. He explained what the service tech would be checking on my low mileage 2015 Subaru Outback, in addition to the oil change, wiper blade replacement and tire rotation. I didn't feel pressured to have additional work performed that wasn't absolutely necessary. I highly recommend Peng Lee. More
by EBCleary
Employees Worked With
Peng Lee
August 10, 2019
Purchase transaction and rear light switch recall. Art Stanko was most helpful in locating a slightly used vehicle and kept me informed throughout the transaction. Replacement of rear light switch oc Art Stanko was most helpful in locating a slightly used vehicle and kept me informed throughout the transaction. Replacement of rear light switch occurred shortly after purchase completed, however, noises experienced when driving over bumpy roadbed. Returned to service center and Donovan Brummond inspected technician's work and corrected faulty work as well as locating noise coming from rear door and had it corrected by lubricating contact points and tightening the lock. Great work! More
by CLHAGGER
August 09, 2019
Oil change and tires rotated Took my car in on a Saturday morning which worked great for me. Took about 45 minutes to get oil changed and tires rotated. Went over the car and to Took my car in on a Saturday morning which worked great for me. Took about 45 minutes to get oil changed and tires rotated. Went over the car and toped off my window washer fluid. Nice loung to wait in with Interenet access and snacks. Workd out great for me More
by billmn
Employees Worked With
Peng Lee
August 09, 2019
James Burton was terrific Never had anything but great service and wonderful attitude from James Burton and his associates at Luther Acura. They have been my dealer and servic Never had anything but great service and wonderful attitude from James Burton and his associates at Luther Acura. They have been my dealer and servicer for all my Acuras - now on my fourth RDX! Recommend them unconditionally. More
by KDbill
Employees Worked With
Tim Pope, James Burton
August 08, 2019
Received my first oil change My new Subaru Ascent was due for it's first oil change. We we visiting Minnesota when the time for the oil change rolled around. White Bear Subaru g My new Subaru Ascent was due for it's first oil change. We we visiting Minnesota when the time for the oil change rolled around. White Bear Subaru got us scheduled pretty quickly. We waited for the car. They had a very nice waiting room with plenty of seating choices. They were done in no time and we even got a free car wash. If we are in the area again and need service work done on our car, we'll be sure to stop into White Bear Subaru. More
by hercol_kelfaw
Employees Worked With
Peng Lee
August 08, 2019
Great Service Peng Lee, the service rep, was great!!! Very professional and very knowledgeable about the Subaru service plans. The technician who did the work on Peng Lee, the service rep, was great!!! Very professional and very knowledgeable about the Subaru service plans. The technician who did the work on my 2017 Subaru Forester did an excellent job. Everything was done exactly as I have come to expect by this service department. More
by DJW69
Employees Worked With
Peng Lee
August 07, 2019
Awesome service by Peng Lee Peng Lee was my service professional. He went over every aspect of what needed to be done during this visit. He noticed a black mark on my right fen Peng Lee was my service professional. He went over every aspect of what needed to be done during this visit. He noticed a black mark on my right fender and offered to remove it for me. When the car was ready he went over what had been done to the car and showed me where he had removed the black mark. Peng is awesome. Thanks so much for your service and care of my car. Connie Fisk More
by connie2011
Employees Worked With
Peng Lee
August 07, 2019
Great service, both for me and my vehicle. They treated me like a special customer and did a thorough assessment of my vehicle, addressing everything I wanted and in a timely manner. Very help They treated me like a special customer and did a thorough assessment of my vehicle, addressing everything I wanted and in a timely manner. Very helpful and personable contacts. I always feel welcome and "at home" when I'm threre. More
by TMOORES
