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White Bear Acura Subaru - Service Center
Vadnais Heights, MN
3,966 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,966 Reviews of White Bear Acura Subaru - Service Center
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June 29, 2019
actually listened to me and did what I needed to have done! I had been plagued by a smell in my air conditioning system which I suspected was from a mice infestation at the other dealership where I bought the c I had been plagued by a smell in my air conditioning system which I suspected was from a mice infestation at the other dealership where I bought the car (was sold as new but had 5000 from Subaru mgr use and then became a floor model). That dealership didn't bother to do anything other than try to blame the situation on me. Nena listened and had the service folks check out the system and clean it out--and hey Presto I've got clean fresh air conditioned air just, like you'd expect from a "new" Subaru. Rest of service performed swiftly and courteously. Too bad I didn't buy the car from here in the first place. More
by KW
Employees Worked With
service person --maybe a mr vang?, Nena Larson
June 29, 2019
Still waiting for parts after almost a week!!!! After six days my experience with the service department at White Bear Subaru continues to be horrible! Early Monday morning, I brought my Emprezza After six days my experience with the service department at White Bear Subaru continues to be horrible! Early Monday morning, I brought my Emprezza in for a squeaky strut and another problem (which they identified as bad wheel bearings) and for the 18,000 mile service. They said it would be fixed by 1:00 pm. At 10:00 am they said my car was ready and charged me $500+ for the 18K service. I had to ask them if the two problems had been fixed. After consulting their computer, they responded that they were waiting for parts and would contact me when they came in. Immediately after getting my unrepaired car back I started receiving irritating texts and emails asking me to rate their “service.” After four days I emailed the Service Director and complained about not hearing from them about scheduling my warranty-covered repairs. It has now been six days I have heard nothing about when my car will be scheduled for repair or even an acknowledgment that they are looking into the problem. However, I am respecting White Bear Subaru's wishes and rating their “service.” More
by 54414
Employees Worked With
June 29, 2019
James Burton rocks! I was kept informed, got a nice price break, and the AC nearly froze me solid after a hard-to-detect problem with it was discovered and repaired. Ver I was kept informed, got a nice price break, and the AC nearly froze me solid after a hard-to-detect problem with it was discovered and repaired. Very pleased with the results. Kudos to the tech, too. Not sure who it was. More
by JBMLVB
Verified CustomerEmployees Worked With
James Burton
June 29, 2019
Oil Change and Air bag recall I really appreciated that you were able to fit in the air bag recall at the same time as the oil change and other service. They completed all the ser I really appreciated that you were able to fit in the air bag recall at the same time as the oil change and other service. They completed all the services in a little over half hour longer than estimated. Only negative was that the car was done at about 11:30 am and my service representative had gone to lunch, so my car stood out in the receiving area for about 20 minutes until another rep finally processed me out. More
by RDPAVLIS
Employees Worked With
June 29, 2019
Poor service! We leased our second MDX from White Bear Acura last fall. We paid for a heated steering wheel which was on backorder. After a couple months we calle We leased our second MDX from White Bear Acura last fall. We paid for a heated steering wheel which was on backorder. After a couple months we called and it was still backordered. Finally in April, after our Minnesota winter was over and having never heard from them, we called and asked to cancel the order. No apologies but they refunded our money. Meanwhile we discovered the air conditioning was not working. We happened to be in White Bear Lake for a week and took it in. The service guy sat in the car and showed me a recirculating feature and said that was most likely the problem. No check under the hood. I explained that we live over three hours away. When a hot day arrived in May no air conditioner. We made a special trip to have it repaired and I felt I had to demand a look at it. There was no Freon in the system. I am convinced because I am a woman he thought I didn’t know anything! His first question was if I know how to turn the air conditioner on. More
by Annowen5095
Employees Worked With
James Burton
June 28, 2019
Excellent service completed ahead of time. The service representative told me how long it would take to service my car, checked the alignment, showed me to the waiting area and came and got me The service representative told me how long it would take to service my car, checked the alignment, showed me to the waiting area and came and got me when the car was ready. He explained what was done that day and told me there was no charge because it was a recall. More
by jon.barron54@gmail.com
Employees Worked With
Matt Hanson
June 28, 2019
Service experience, June 2019 Efficient, pleasant service representative, comfortable waiting room, nearby showroom to learn about the newest selection, fast service, free car wash Efficient, pleasant service representative, comfortable waiting room, nearby showroom to learn about the newest selection, fast service, free car wash, clean. My only complaints are around the selection of snacks in the waiting area. No soft drinks offered (diet preferred) are offered. All I found recently is protein bars. More
by Forester Driver
Employees Worked With
Jim Nutzmann, Sam Basho
June 28, 2019
Awesome James was very helpful. The technician installed my broken back up light at no cost for me. I'm very thankful for the help because I keep forgetting. James was very helpful. The technician installed my broken back up light at no cost for me. I'm very thankful for the help because I keep forgetting. More
by CINDYX61575
Employees Worked With
James Burton
June 28, 2019
Painless and quick! Very well organized and run. work was done per the estimated time loaner car was clean and the ability to just hop in and drive a way was most appreci Very well organized and run. work was done per the estimated time loaner car was clean and the ability to just hop in and drive a way was most appreciated. More
by mdupre
June 28, 2019
Unsatisfied Customer Took our brand new vehicle in with only 6000 miles on it because we were having power issues with it. They had it for a few days and said there is n Took our brand new vehicle in with only 6000 miles on it because we were having power issues with it. They had it for a few days and said there is nothing wrong with it. Said they took it on a 28 mile test drive and couldn't find any issues. I told them that you had to drive the car for longer then 28 miles to see/ feel the problem but all they kept saying was well we took it on a 28 mile test drive ...... So I told them I guess I'll drive it till it breaks down! 🙄. Didn't want to try and solve my problem at all. Very unsatisfied! More
by ronaldjensen59
Employees Worked With
Other Employees :
Nicole Love, Matt Hanson, James Burton, Nena Larson, Peng Lee
