White Bear Acura Subaru - Service Center

Air bag recall and replacement The work was completed within the timeframe and I even had a car wash to top off a good experience. Lots of space to work in the waiting area while The work was completed within the timeframe and I even had a car wash to top off a good experience. Lots of space to work in the waiting area while the work was done. More

Fine, dedicated performance My Subaru Crosstrek was recalled for a minor safety recall and while in the shop I had some other items of work performed. I felt I got decent advice My Subaru Crosstrek was recalled for a minor safety recall and while in the shop I had some other items of work performed. I felt I got decent advice on what to do and good work done. A few weeks later, a friend asked for a new car recommendation and we were very pleased to convey our thoughts and feelings about White Bear Subie. He bought a new Crosstrek. Thanks. More

Great! Very good and friendly staff. Quick service and comfortable waiting area. All staff were very friendly and they were not pushy and they didn't try to Very good and friendly staff. Quick service and comfortable waiting area. All staff were very friendly and they were not pushy and they didn't try to sell me a bunch of things I didn't need. More

Dash lights on after service I had an airbag recall complete, once the dash was put back together there were several dash lights on. Returned twice to attempt to fix, I was told t I had an airbag recall complete, once the dash was put back together there were several dash lights on. Returned twice to attempt to fix, I was told they were old codes that have been cleared out Prior. The old codes were oil valve and oil pressure switch. Had nothing to do with an indicator lights on the dash. I’m very disappointed in that service. The lights come on and off sporadically, when they are on the cruise control does not work! I likely will not be back. The staff were nice, but it was a BS explanation on the dash lights as I read multiple reviews. More

Oil change Nena Larson greeted us as we drove up, asked what service we were in for that day, and took us into the service desk to pull up our records and printe Nena Larson greeted us as we drove up, asked what service we were in for that day, and took us into the service desk to pull up our records and printed out the work order. She let us know when to expect the work to be done and invited us to go to the lounge for coffee and a snack while we waited. The work was done in the allotted time and the price was as she quoted. Nena was very cordial and knowledgeable, and the time we spent there was comfortable. More

A good experience Nena immediately checked the service record and adjusted service to needed. She also checked and verified the recall service. She was pleasant, know Nena immediately checked the service record and adjusted service to needed. She also checked and verified the recall service. She was pleasant, knowledgeable and efficient. More

Fast, Efficient Experience With Recall Initial call upon set-up said up to 7 hours for the work on the recall. Arrived and Service Tech informed me that they have found a way to do the work Initial call upon set-up said up to 7 hours for the work on the recall. Arrived and Service Tech informed me that they have found a way to do the work in roughly an hour. Worked for me! Waited the hour and was on the road after 1.5 hours that included an oil change. Very satisfied. More

Improve Reviewing customer-provided info, communication I brought my 2014 WRX in for recall repairs and also to investigate another issue with the vehicle. I scheduled the appointment online and provided de I brought my 2014 WRX in for recall repairs and also to investigate another issue with the vehicle. I scheduled the appointment online and provided detailed information on the problem. When I arrived at the dealership service desk the customer service representative was very pleasant and accommodating. Believing the rep had the info I provided online, I added a couple additional pieces of info. Knowing the problem would require some time to diagnose I was not expecting to have the car repaired and returned to me soon and was given a loaner vehicle (the loaner was much appreciated). When I received an email that my car was repaired and ready just three hours later I realized something was amiss in the communication process. I made 4 attempts to contact the dealership over the next 3 hours and *only after the fourth call* did I get a followup text that they would tend to the problem as I had originally explained. No further updates were given on day 1. Over the next 3 days I had to call several times to request updates on my car and each time there was either no reply or a reply with incomplete info. On one call I was referred to a service manager, who did not return my voicemail. Finally I received a text that the vehicle was diagnosed to have a certain mechanical system failure and would cost in excess of $1,500 to repair. On a car with 55,000 miles. And this system, attached to and part of the engine, was considered to not be under the 60k powertrain warranty. Because of the lack of communication, poor outcome with the diagnostics and lack of warranty coverage I put the repair process on hold, picked up my car and returned the loaner. Epilogue: I took my car to a local mechanic who thoroughly tested and diagnosed the vehicle, kept me consistently updated and after 2 days and $150 made only minor adjustments to the malfunctioning system and the vehicle is running flawlessly. While I appreciate and thank the professionalism of the first service representative I met in person, I am thoroughly disappointed with my experience and unlikely to return for service or repair. I strongly recommend improving how service receives, acknowledges and understands customer-provided info and improve the communication process between service and the customer. Thank you. More

Outstanding service I have been taking my 2017 Forester to White Bear Subaru for routine servicing under the warranty, and so far I have been extremely pleased with the s I have been taking my 2017 Forester to White Bear Subaru for routine servicing under the warranty, and so far I have been extremely pleased with the service I have gotten. I like to wait at the dealership for the work to be done so as to save time going back and forth from the dealership to work, and this has gone great. I am usually out of there in an hour or less. The service department has a great commitment to the customer, and I have zero complaints on any of the work they have done on my vehicle. Highest rating so far. More

great service I brought my new Outback in for it's first service- I had forgotton the first oil change was free. A nice surprise! A very easy experience - a great I brought my new Outback in for it's first service- I had forgotton the first oil change was free. A nice surprise! A very easy experience - a great dealership to work with! More