White Bear Acura Subaru - Service Center
Vadnais Heights, MN
3,975 Reviews of White Bear Acura Subaru - Service Center
Quick Lane Oil Change I used the Quick Lane option to get an oil change without an appointment. Although it was noon, I was able to get right in, and was on my way in abo I used the Quick Lane option to get an oil change without an appointment. Although it was noon, I was able to get right in, and was on my way in about an hour. Ue Vang, the service advisor, explained the process, answered my questions, and directed me to the lounge. The lounge is well appointed and clean, with comfortable chairs and complimentary beverages and snacks. (But, hey, some ottomans would be nice for those of us whose legs don't reach the floor from those big chairs.) The service included a multi-touch inspection, car wash and vacuum. The service advisor explained the results of the inspection before I left. Very satisfied with the customer service and work on my car. Also, Ue went out of his way to get me a specific White Bear pen to replace the one I lost. He didn't have to do that, but he offered, and it was greatly appreciated. Overall, an excellent service visit. More
Fast and Efficient I had to have my battery jumped and my windows did not open and close weeks later and I forgot about having the dead battery Window was stuck open I had to have my battery jumped and my windows did not open and close weeks later and I forgot about having the dead battery Window was stuck open on the passenger side and called and Matt told me to bring it in and they would look at it. Went in this morning no appointment was necessary and they reset . Sat in comfortable waiting room for maybe 5 minutes and after the car came back with a brand new car wash and the windows worked. Great service department. More
Last minute service Brought in car for spur of the moment oil change and to check out the problem with the auto back hatch not operating. Service tech unable to diagnosis Brought in car for spur of the moment oil change and to check out the problem with the auto back hatch not operating. Service tech unable to diagnosis the problem, so will have to come in with an appt. Just happy we could get the fast oil change. Ue was great. More
Fantastic Customer Service! Service center goes above and beyond in providing service to its customers. My service technician, Luke did a great job of explaining my service and m Service center goes above and beyond in providing service to its customers. My service technician, Luke did a great job of explaining my service and making sure I was out in a timely fashion. Always available for questions, and providing detailed explanations. This is why I drive across town to this dealership. It’s outstanding customer service! More
Great amenities Service found a safety problem I needed to know about while I waited in luxury while watching TV, having a cookie, reading news and magazines. All gre Service found a safety problem I needed to know about while I waited in luxury while watching TV, having a cookie, reading news and magazines. All great and relaxing. More
Friendly The service was good. The staff was nice and understanding. Place was clean. They provided snacks and drinks while you wait for your car to be service The service was good. The staff was nice and understanding. Place was clean. They provided snacks and drinks while you wait for your car to be serviced on. More
Polite,done in a timely manner My time is valuable I was in and out in a timely manner. Peng Lee was polite and up beat friendly. The waiting area was clean with comfortable sitting My time is valuable I was in and out in a timely manner. Peng Lee was polite and up beat friendly. The waiting area was clean with comfortable sitting ,TV .tasty treats, coffee. More
Thorough, courteuous and very helpful! The staff at Subaru Service Center are always thorough, courteous and very helpful. I can and have trusted them with my business for over 13 years/ The staff at Subaru Service Center are always thorough, courteous and very helpful. I can and have trusted them with my business for over 13 years/ More
Service I guess third them is a charm. I really thought about not going back here because I didn’t like how things were handle the first two times around but I guess third them is a charm. I really thought about not going back here because I didn’t like how things were handle the first two times around but Nena definitely turned things around. More
great fast service Greg was professional and helped get the work done efficiently. Thanks, to the whole Subaru Service Team ! thanks for the opportunity to share m Greg was professional and helped get the work done efficiently. Thanks, to the whole Subaru Service Team ! thanks for the opportunity to share my experience Best Regards, T More