White Plains Honda

We were all ready to buy a car from this dealer and found that they are untrue to their word. We were told that there was 2.99 financing available only to wait all day for them to call us and then change the that they are untrue to their word. We were told that there was 2.99 financing available only to wait all day for them to call us and then change the rate to 7.25 or 4.99. They then lied to us about the earlier rate and were completely unaccommodating. I feel they wasted my entire day and did not value our time or satisfaction as potential customers. I would say don't waste your time with this company who talk a good talk, but don't deliver. More

White Plains Honda pulled the old "Bait and Switch" on us to have us drive 45 minutes just to get us into their dealership. We made an appointment with Evelyn on Friday July 1 to see a 2008 Switch" on us to have us drive 45 minutes just to get us into their dealership. We made an appointment with Evelyn on Friday July 1 to see a 2008 CRV the next day. Before leaving our home in NJ to drive to White Plains, we called Evelyn and aksed if the car was still available. She said YES, and be sure to ask for her when we arrived. BAIT AND SWITCH #1 -- Evelyn is not a salesperson, does not meet with customers, does not work at the used car dealer and is located down the road in a phone room. It would have been nice if she was honest and told us that. No problem as they gave us the sales manager and got Jerzy Czaczkowski BAIT AND SWITCH #2 -- At first, Jerzy could not find the keys. Thats becuase the car was SOLD that morning, even though Evelyn assured us just 1 hour before that the car was available. But Jerzy said the deal might fall through and allowed us to test drive the car. (Sidenote -- If we bought a car in the morning, I hope they would not be senidng it for test rides in the afternoon.) All Jerzy wnted to do was switch us into another used car, but we said we would not work with a dealership that was not straight with us. Once we learned the car was not available as promised we asked ot speak with Evelyn. All of sudden Jerzy told us he could not reach her. We went down the block to the location she supposedly was located but was told at 3:00 PM she was out to lunch. We asked for her supervisor and was told she was not there. BAIT and SWITCH is bad enough. To NOT have the courtesy for the employee or her supervicor to come out and apologize or explain it, makes a bad situation even worse. More

I purchased a 2008 Honda CRV in 2010 at White Plains Honda. I refinanced for a lower interest rate and purchased a 2009 Honda CRV. My experience with White Plains Honda was a very positive one and I Honda. I refinanced for a lower interest rate and purchased a 2009 Honda CRV. My experience with White Plains Honda was a very positive one and I am very happy with the purchase. More

I called this dealer in advance and asked if they would honor an advertisement from another dealer. I was motivated to buy when I showed up and spoke with Mae, she was friendly and said they would honor t honor an advertisement from another dealer. I was motivated to buy when I showed up and spoke with Mae, she was friendly and said they would honor the deal. After bringing it to her manager, she started laying the groundwork to convince me the deal no good. Unwavering, I said I wanted the deal. Then the manager came out and said they couldn't honor it because they didn't recognize the deal and tried to convince me it was a bait-and-switch ad, which it is not. I asked if they were going to try and match it and they said No which boggles my mind. I was clear that I would have bought a car tonight, and they could have closed a deal in under an hour. But instead they walked away empty handed. I shouldn't have been too surprised because while I waited, I heard another sales person feeding a customer a bunch of bull over the phone. I only knew it was bull because 2 other sales people were laughing out loud at his comments. That really set the stage for me that these guys are stereo-typical car salesmen, which is really unfortunate. And then my sales person and manager went on to make a really poor business decision, and pass on an easy sale. If I owned that dealership, I would fire these clowns and hire a bunch of honest go-getters who are interested in selling good cars at good prices. More

I have never had such a positive experience with a car dealer before. My husband and I have leased for fifteen (15) years, this is the first time with Honda. We walked in and a salesperson greeted us wit dealer before. My husband and I have leased for fifteen (15) years, this is the first time with Honda. We walked in and a salesperson greeted us with a warm friendly face: Mae. We came back the second time because of her. She helped us decide which car would be right for us and let us make our own decision. After we leased the car we were introduced to Kurt the financial person. Again the most positive experience, warm and friendly. Lastly we met Tiffany, friendly and knowledgeable. Tiffany took all the time we needed. We would strongly recommend Honda of White Plains to our friends. Again Mae Soleiman was the reason we returned. Sincerely, Barbara and Robert Confino More

I thought the service in general was great. My only qualm with the overall experience was when we came to pick up my car. The person in charge of giving me the tutorial on how everything worked was busy with with the overall experience was when we came to pick up my car. The person in charge of giving me the tutorial on how everything worked was busy with other people. We had to wait for hours :( More

I am very pleased with my experience at White Plains Honda. Mr. Keith Johnson is a very friendly and helpful person. He made the car-buying experience less stressful. Honda. Mr. Keith Johnson is a very friendly and helpful person. He made the car-buying experience less stressful. More

Very impressed with the overall experience with WP Honda. Salesman was very thorough; finance gentleman thorough and attentive; Brandi - great PR front woman! WP was able to deliver two 2012 Hondas, which Salesman was very thorough; finance gentleman thorough and attentive; Brandi - great PR front woman! WP was able to deliver two 2012 Hondas, which our other Honda dealer was unable to commit to, nor did other dealers care to follow through. Just a word of advice to a customer service business - follow through is important - you never know if there's a sale around the bend! WP got two sales, instead of one.... More

I bought a certified pre-owned pilot(2007) a year ago(in Apr 2010). When I saw the car the first time, the vehicle had just come int the lot, I guess. The dealership, in collusion with the service-center(Wh Apr 2010). When I saw the car the first time, the vehicle had just come int the lot, I guess. The dealership, in collusion with the service-center(White Plains Honda Service), did a rush job on the certification process and sold me a pilot that has a malfunctioning AC. There is some kind of leak in the freon gas system that, 2 months after I bought the car, there was only hot air blowing out of the AC fan. (I bought this vehicle is April 2010, that was one of the things that I did not verify whether it was functioning). I took it to the White Plains service center(the same one that did the inspection to make it CPO), and they could not 'find' the leak. They just refilled the freon and told me to comeback in a couple of weeks. I did that, they did not even check if there was a leak. The AC seem to be okay during the summer since then, but it was never as cold as the Accord I have. This was attributed to the fact that Pilot is a large car. And I did not know any better(you can guess how I feel now). Fast forward a year later, summer time, guess what I find out when I turned on the AC. No freon gas. I took it to the service center. They still cannot find the leak. It seemed incredulous to them that this is indeed a gas leak. They hinted at another reason: there could have been an accident that caused this. The co-incidence of this happening, or I deliberately caused something to lose this freon in 2 consecutive years, seemed plausible to these guys. I have the extended warranty. But I cannot be refunded unless they find a leak and repair the leak. Now I am liable for the work that they did: emptying the freon(not exactly sure what they emptied) and for recharging it and for the labour spent investigating the problem. My gripe with the dealership is for having done a rush job in getting the car certified. It was not clean, one of the remote control batteries were dead. The entertainment system batteries were dead. And they sold me a service plan that has been useless to me, so far. More

This has been discussed with your dealership but i will repeat that the negotiation process was ridiculous and when a price was finally agreed upon, we were happy. When we showed up to pick up the car, the repeat that the negotiation process was ridiculous and when a price was finally agreed upon, we were happy. When we showed up to pick up the car, the price had changed. It was sleazy and distasteful and we felt ripped off. in addtion, the music playing in the showroom is too loud and the signal is interrupted so it does not create an inviting shopping atmosphere. More