White Plains Honda

We have been leasing and/or buying Honda's from White Plains Honda since 1997. Our experience back then...from actually leasing and buying out the car....to maintenance...notifications of recalls...and o Plains Honda since 1997. Our experience back then...from actually leasing and buying out the car....to maintenance...notifications of recalls...and on time customer service in the shop...the entire team has always treated us well. We recently needed to lease a new car because our 2003 Honda Civic was totaled in a very bad accident. Donna Lozinsky took care of us, walked us through the experience and had us in our 2011 Honda Civic LX-S in under 20 hours. The explanations of the features were great, dealing with the finance manager was a joy, and we were treated just as well as if we were buying 10 $40,000 models instead of leasing one car. The saddest part of the whole thing was after I kissed Donna on the cheek, she said she realized it would be a while before we would need to come back to the showroom for another reason. I wish other retailers that sell consumable items rather than durable items understood that this is a huge component to all of the sales cycle. If someone asked me where to get a car, White Plains Honda would be my choice for sure. On top of that, I would send them straight to Donna because she is a seasoned professional and made it a joy. If there was a way to incentivize the salespeople on how much future business they got from referrals and also offer a coupon perhaps to the referee for a simple premium product logo'd item...it would go very far to secure brand awareness and customer loyalty to the salesperson. If you would like to understand more about what I am talking about, please do not hesitate to call me at 914 263 2781 any time. With best regards, Michael Herman More

The overall hospitality of the staff was very warm and accommodating. The salesman James was very helpful in getting the desired car in perfect condition, when I offered a substantial tip for his hospita accommodating. The salesman James was very helpful in getting the desired car in perfect condition, when I offered a substantial tip for his hospitality he graciously refused and told me it was a pleasure to him that I leave satisfied. I negotiated with James regarding the price of the vehicle, he went to Gustavo and came back with a very satisfactory offer. On the day the vehicle was ready James met me at my home which was at least 10 miles away and brought me to Honda White Plains. When he had the car in the yard and the paper work was being finalized, I was surprised to James in his coat and tie take the time to clean and add the final touches to the vehicle, again I offered him some gratuity and again he gracefully refused. Finally Brandi came to deliver the vehicle and she was so helpful and knowledgeable about the features, I was again surprised to see a lady in office attire explain the technology of the vehicle to me and without any prompting she asked me if I would fill out this survey and give an honest feeling about the service I received, she shook my hand and thanked me in a very professional manner, like everyone else I interacted with at Honda White Plains. It was a pleasure working with you guys. I have driven about 40 miles in the car and I am very pleased with the purchase. I will certainly recommend Honda White Plains to anyone looking to buy a car. Thanks guys you were all great. Chris. More

What should have been a quick and easy sale became a nightmare when HAMID ANWAR lied and then insulted me after he was caught in his lies about extended warranty impacting the finance rate. Shame on Whi nightmare when HAMID ANWAR lied and then insulted me after he was caught in his lies about extended warranty impacting the finance rate. Shame on White Plains Honda for engaging in fraudulent sales More

Getting my New Lease on the Honda Civic (2011) was a Wonderful Experience. David was excellent in Getting everything together and car was delivered to me within hours of my arrival at the dealership. Wonderful Experience. David was excellent in Getting everything together and car was delivered to me within hours of my arrival at the dealership. The wait was good and ALL the above took care of me. As I have done in the past, I will continue to recommend the Honda cars and this dealership to my friends and relatives. By the way, the Service dept (Anthony and staff) is Excellent too!!! More

EVERYONE AT WHITE PLAINS HONDA WAS EXCELLENT!!!!!! I HIGHLY RECOMMEND THIS DEALERSHIP. THEY WERE EXTREMELY FRIENDLY AND COURTEOUS AND WORKED WITH ME TO GET ME THE PERFECT DEAL. I PURCHASED A CAR FROM HIGHLY RECOMMEND THIS DEALERSHIP. THEY WERE EXTREMELY FRIENDLY AND COURTEOUS AND WORKED WITH ME TO GET ME THE PERFECT DEAL. I PURCHASED A CAR FROM THEM ABOUT 2 MONTHS AGO AND RETURNED WITH MY FATHE LAST WEEK, WHO ALSO PURCHASED A CAR FROM THEM. EXCELLENT, EXCELLENT, EXCELLENT, THAT'S ALL I HAVE TO SAY ABOUT THEM!!! More

My purchase from white plains Honda was a very good experience I went to buy a 07 Honda and came. Home with a 08 Honda for and around the amount I wanted to spend the service was awesome the car is awe experience I went to buy a 07 Honda and came. Home with a 08 Honda for and around the amount I wanted to spend the service was awesome the car is awesome and the staff was awesome was a very very very good experience More

I never should have leased a car from them. 1st they jacked the monthly payment up over $100 month without telling me. Once that was resolved, they forgot to charge me some fee before I left the dealers jacked the monthly payment up over $100 month without telling me. Once that was resolved, they forgot to charge me some fee before I left the dealership. They called me 23 times in 6 hours. The Honda CRV is a rather cheap vehicle and you feel every bump in the road. More

Overall, the dealership was very helpful and eager to make a sale. They were very knowledgeable about the vehicle and the different financing options. They worked with us on terminating our existing le make a sale. They were very knowledgeable about the vehicle and the different financing options. They worked with us on terminating our existing lease early and made it a very smooth transaction. More

did not receive $1,500 buy-back credit (over Kelley Blue Book value) did not receive second key nor the manual; plastic cover missing on right side of gear shift; cargo net & door visors not installed; tre Book value) did not receive second key nor the manual; plastic cover missing on right side of gear shift; cargo net & door visors not installed; treated rudely 2/25 when car brought in for cargo net, door visors, remote starter/alarm & plastic cover - he didn't even ask for my telephone number. I will have to call and confirm what is to be done on my car, if it will even all be done. More

This review is for the Certified Used Honda dealership on Central Avenue across from 7/11. The salesmen were friendly and nice. They are not the ones I have an issue with. The problem was with the finance ma Central Avenue across from 7/11. The salesmen were friendly and nice. They are not the ones I have an issue with. The problem was with the finance manager. I was interested in a car but was indecisive. We did however discuss my credit, price and finance options. I was there alone and wanted to make sure that my significant other agreed on the car/price. So for about an hour, I discussed this vehicle on my cell. All in all we decided not to go with the vehicle for personal reasons. After telling this to the finance manager, he CRUMPLED up the papers and THREW them into the garbage. He also said that this was a WASTE OF TIME. It was so unprofessional I was speechless. This grown man threw a temper tantrum because he didn't make the sale or rip me off. I felt vary disrespected about how he went about the situation. My advice is to stay away from this dealership and look elsewhere. There are a lot of Certified Honda dealerships within the area who have a much more professional attitude about the business. This moron does not understand that word travels fast…and in this case it’s going to spread like wild fire. STAY AWAY! More