White's Honda of Lima - Service Center

I appreciate the time you took to pickup and return the pilot to my wife at work . pilot to my wife at work . More

I made an appointment to get my left headlight assembly replaced under factory warranty. The appointment was made. The part was ordered. I told them while it's in for service I want the emergency brake che replaced under factory warranty. The appointment was made. The part was ordered. I told them while it's in for service I want the emergency brake checked along with the brakes. I left the car. No timeline To call me with results. To which I did get a call by noon stating my brake problem would be $1,000 to repair. I told the service man put the brakes on hold until I come up with the money for repairs. Just repair the headlamp assembly. He told me they have to order it and it may be under factory warranty. Which I knew it was. WHY DID THEY HAVE TO ORDER IT. THAT'S WHAT THE CAR WAS COMING IN FOR ORIGINALLY. This was the second time they replaced a warranty headlight. First one, being the right headlight assembly a year ago. An hour later I came up with the money for the brakes and told them to go ahead with the repairs. To which I was told that they were going to order both headlights assemblies and repair them. Free of charge. I knew that already. Why did they have to order them? When I told them a week earlier it was coming in for a headlight assembly. It was just aggravating. It was done by 10:00 the next morning. So I was only without my car for 26 hours. It's all part of life I guess. But I know I changed my own oil now as I used to. I will watch for specials online that you offer for bargains. I'm not used to labor rates to be as high as they are today. I know it's not just White Honda, it's everywhere. That's what forced me into doing a lot of my own repairs as I did years ago. I ran a truck parts and repair business for years. As I said I'll still use White Honda, but only when I have to. The new car sales team have always treated me right, but since I'm retired a new car might be difficult to acquire. but I'll still look More

Called twice was promised $19 oil change. When Tyler rang it up. cost me $59. told me if I couldn't produce the coupon you mailed to me. I was out of luck. Goodyear has never done that to me. When Tyler rang it up. cost me $59. told me if I couldn't produce the coupon you mailed to me. I was out of luck. Goodyear has never done that to me. I will avoid Tyler permanently and white Honda as much as possible going forward. More

The service I received and the service rep Tyler was top notch and I would recommend everyone to service their car here notch and I would recommend everyone to service their car here More

Everyone was friendly and polite and the work was done as promised and in the time that was promised. promised and in the time that was promised. More

Receptionist who scheduled my appointment was awesome! ! Service was great. Service area was neat and clean. ! Service was great. Service area was neat and clean. More

Service was completed timely. Staff maintained communication and kept up to speed about the vehicle's progress. Staff maintained communication and kept up to speed about the vehicle's progress. More

Tyler Hepp has always been a great service/problem solver for me and appreciate his time spent diagnosing my battery problem last week!! 5 star help!! for me and appreciate his time spent diagnosing my battery problem last week!! 5 star help!! More

Prompt thorough explanations make sense and in simple English. No pressure to put maintenance off for another day. English. No pressure to put maintenance off for another day. More

Fast and efficient service. Tyler did perform a small repair for me. Appreciated the personal attention Tyler did perform a small repair for me. Appreciated the personal attention More