White's Toyota of Lima

Great experience! I knew what I wanted when I arrived and they made it happen. I would return for a future purchase and I would send friends there in the market for a car. they made it happen. I would return for a future purchase and I would send friends there in the market for a car. More

Have always had excellent service at Allen Nott. Keaton Meadows was especially friendly and answered all of our questions. The fresh coffee available while I waited was also appreciated. My wife took the Meadows was especially friendly and answered all of our questions. The fresh coffee available while I waited was also appreciated. My wife took the shuttle to the mall while our van was worked on and didn't have to wait to return. I would recommend this dealership in a heart beat. We have bought all our cars here and had them all serviced here. Keep up the good work. More

When I enteredd the building I was immediatly greeted by the service agent who welcomed me in to get started. I was treated very kindly. I was over my free service by a small amount of miles but they were the service agent who welcomed me in to get started. I was treated very kindly. I was over my free service by a small amount of miles but they were kind and honored it. Everyone is so friendly and the service manager is exceptionally kind and wants all customers to be pleased. Thank you More

Ray James was a very nice person to deal with. He called me to inform me of new incentives, but was never pushy . This style of salesperson works much better for me. I need time to decide if I am making t me to inform me of new incentives, but was never pushy . This style of salesperson works much better for me. I need time to decide if I am making the correct decision when buying such a large purchase. He answered all my questions and gave me room to decide if now was the time to buy. He also didn't act like they were the only dealer I could buy from since I had purchased from them on more than one other occasion. I want to get the best deal I can get. Please don't treat me like I am dumb and don't know what a good deal is and what sticker price is, just because I am a woman. More

I called Tonya, told her exactly what I wanted. She kept in contact with me concerning the search and located just the vehicle we were looking for. She made it so easy. No games, no pressure, just professi in contact with me concerning the search and located just the vehicle we were looking for. She made it so easy. No games, no pressure, just professional, friendly service. I was impressed. More

We had great customer service when dealing with my Sienna that would not start after it sat. You kept my vehicle until you could figure it out. Also, our Camry was being worked on and the top of the interi that would not start after it sat. You kept my vehicle until you could figure it out. Also, our Camry was being worked on and the top of the interior was rubbed raw while getting oil out. You guys made it right by fixing it and compensating us for our gas and time. Great customer service and friendly! Kelly Zachrich More

Our Lexus LS400 stalled out on I-75 at 2:00 PM Friday 1/3/2013 . By the time tow truck arrived it was 4:30. No help available in nearby small town (Cygnet, Ohio). Nearest Lexus dealer in Dayton - 80 mil 1/3/2013 . By the time tow truck arrived it was 4:30. No help available in nearby small town (Cygnet, Ohio). Nearest Lexus dealer in Dayton - 80 miles away - and not available until Monday! Tow driver knew Jessica Randall, service mgr at Nott Toyota in Lima. She agreed to accept car that day and arranged to have Adam Williams (familiar with Lexus) come in on Saturday to evaluate. Assisted by Bill Clark, they diagnosed fuel pump failure. Williams then replaced the fuel pump and we were on our way again (to Florida) by mid- afternoon. Jessica was unbelievably kind to us and generous with her time. She even unpacked our loaded car and repacked it. (The back seat had to be removed for access). She co-ordinated with the tow driver to get us to a motel in Lima and had us picked up when the car was ready the next day! We were treated like family in a crisis situation! The service department was very busy and I was willing to pay extra for priority treatment since a major storm was expected that night and likely would have cost us an extra two days of delay. Jessica would have none of that. The bill was fair and reasonable, period. We were so grateful for the help and service we received. It was first class all the way. Finally, the next morning we received a phone call from Jessica to check on our status! By then we were a hundred miles south of the nasty weather. What a great country! What a great dealership! More

Had a good experience working with Jon he worked hard on the deal used there free car wash for the first time two thumbs up love the camry the deal used there free car wash for the first time two thumbs up love the camry More