White's Toyota of Lima - Service Center

Excellent Service Department My wife and I stopped by the Toyota Service Department on January 8, 2018 to have an accessory installed on our recently purchase Toyota Highlander. My wife and I stopped by the Toyota Service Department on January 8, 2018 to have an accessory installed on our recently purchase Toyota Highlander. Since it took a bit over an hour (just dropped in on a busy morning, no appointment), we were able to experience and observe several customer interfaces with the Service Department personnel. In a word: WOW! From the moment we pulled up to the door, we were met and greeted by courteous, personable professionals. Rather than the first time for us to be visit, Allan Nott employees treated us like old friends. We poured a coffee, ate a banana, and relaxed. So for the next hour or so, we watched as each and every customer received the same level of courteous attention that had been given to us. Actually. this attention our wants and needs extended back from our first visit while shopping for our Highlander. The salesman, Steve, sold us the car we wanted; the sales manager worked with us on pricing and the finance manager had us taken care of quickly with some of the neatest computer interface equipment we've ever seen. Our salesman was knowledgeable and made us feel like we were his most important customer. While we had shopped within a ninety mile radius, it was great to find what we wanted, at the price we wanted to pay, just up the highway. While not "in our backyard", Lima is convenient enough that we will use Allan Nott for all of our routine service requirements, too. More

Great service! Great people. My battery was dead in my Rav4 and I took it I to get replaced. The old battery was bought by the previous owners. It was still under warranty and the My battery was dead in my Rav4 and I took it I to get replaced. The old battery was bought by the previous owners. It was still under warranty and they replaced it free of charge. Thank you! More

Excellent service I have been a satisfied customer of Allan Nott for thirty one years and this Dealership never changes. Friendly, Knowledgeable and Fair Priced. In all I have been a satisfied customer of Allan Nott for thirty one years and this Dealership never changes. Friendly, Knowledgeable and Fair Priced. In all the years that I have been an Allan Nott customer, I have never had any doubt as to who was the Dealer and who was the customer. More

Great Service. WonderfulPeople We were there this time for a Toyota recall on our 2012 Sienna. This was supposed to be a long day. We were there at 8:00 AM. We hung around the sh We were there this time for a Toyota recall on our 2012 Sienna. This was supposed to be a long day. We were there at 8:00 AM. We hung around the showroom awhile drinking coffee and watching TV.. We then took the shuttle to the mall area where we shopped and had lunch for a few hours. Much to our surprise we got a call that the van was finished in only 3 hours. The shuttle picked us up at Panera Bread and we headed home. It was a good experience. These folks really have the service aspect down! (They are technically very good too.) Everyone is so nice. We were very pleased. More

New tires I was quoted a price via phone by friendly and courteous sales people. Service was prompt, and am totally pleased with the new Michelin tires at a fa I was quoted a price via phone by friendly and courteous sales people. Service was prompt, and am totally pleased with the new Michelin tires at a fair price. Thanks for your service. More

Always Great Service I've been buying cars at Allan Nott's for years. Love this dealership. Their service is second to none. They are always friendly and helpful. They I've been buying cars at Allan Nott's for years. Love this dealership. Their service is second to none. They are always friendly and helpful. They take such good care of their customers. They are trustworthy and kind. Excellent dealership! More

Bad oil changes I have had my car serviced at Allan Nott Toyota for over 10 years, but the work has fallen off to poor. Last oil change they left my key in the igni I have had my car serviced at Allan Nott Toyota for over 10 years, but the work has fallen off to poor. Last oil change they left my key in the ignition with the key on. I got there the battery was dead. Two oil changes before that they left my oil drain plug loose, I notice oil on my garage floor, so I was lucky I caught it. More

Dependable I have always liked my experience at Allen Nott Honda & Toyota, even way back in 1986 when I bought my first Honda (with my Dad's disapproval). I had I have always liked my experience at Allen Nott Honda & Toyota, even way back in 1986 when I bought my first Honda (with my Dad's disapproval). I had my first Honda for 13 years and I drove back and forth from Van Wert to Fort Wayne throughout the week and I then got a Toyota and had it 10 years. I enjoyed both and now I have another Toyota Camry. I have with this new Camry started going to Allan Nott for my regular maintenance and have received great service. I now go to Allan Nott service because over the years I have felt that women get taken advantage of because they don't know much about cars and what the mechanics are doing. I appreciate honest service. More

Great service & went the extra mile Part they ordered didn't come in as scheduled but they offered to help get it elsewhere to get the work done on time. Work done correctly & on time. W Part they ordered didn't come in as scheduled but they offered to help get it elsewhere to get the work done on time. Work done correctly & on time. What's not to love about that?! Very polite counter people is a nice touch. More

Cody was great! I took my Toyota Corolla in for an oil change and tire rotation. I noticed a lot of road noise since my tires had not been rotated for some time and I took my Toyota Corolla in for an oil change and tire rotation. I noticed a lot of road noise since my tires had not been rotated for some time and called Cody. He was able to get my car back in and put the tires back as they were. More