White's Toyota of Lima - Service Center

Third RAV I'm driving my third leased Toyota RAV4 and love it! The dealership is easy to work with and the service is easy and helpful. I'm driving my third leased Toyota RAV4 and love it! The dealership is easy to work with and the service is easy and helpful. More

Service Dept. Everyone in the service dept. was very professional and attentive to customers questions. I appreciate the clean and attractive waiting area and compl Everyone in the service dept. was very professional and attentive to customers questions. I appreciate the clean and attractive waiting area and complimentary coffee and water, More

Service and Damage Estimate I had my car in for routine service and a damage estimate from a blown semi tire flying up and hitting the front of my car. The service was done quick I had my car in for routine service and a damage estimate from a blown semi tire flying up and hitting the front of my car. The service was done quickly and thoroughly and they walked me through the estimate explaining what was associated with each part of the cost. I will definitely continue to take my car to Allan Nott for service and repairs in the future! Jeremy D. Johnson More

They got us back on the road! A problem wth the air conditioner caused the car to overheat while we were driving north on I-75 south of Lima, Ohio. We called Allan Nott Honda Toyo A problem wth the air conditioner caused the car to overheat while we were driving north on I-75 south of Lima, Ohio. We called Allan Nott Honda Toyota and talked with Brett, who said, "Ask for Brett when you get here." At that point we didn't know what was causing the car to overheat. The car was towed to the dealership. Brett worked us into the schedule, with only a short wait. After a mechanic looked at the car and diagnosed the problem, Brett explained the problem and outlined the options in a very professional and courteous manner. Fortunately, we didn't need to replace the air conditioner and within 3 hours we were back on the road. The waiting area was very comfortable and all staff were very friendly. Thank you to Brett and the rest of the staff at Allan Nott. I wish I had the name of the mechanic who did the actual repair work on the car! More

rear wheel cylinders both rear wheel cylinders leaking on 2006 dodge Dakota was covered on extended warranty also use of a car rental was also covered the dealer had it r both rear wheel cylinders leaking on 2006 dodge Dakota was covered on extended warranty also use of a car rental was also covered the dealer had it ready the next day I bought this vehicle from George Pulfer approx. a month ago More

Accessorize The service department added beautiful accessories to my new Prius - door edge guards, side mol;dings and rear bumper application. The appointment too The service department added beautiful accessories to my new Prius - door edge guards, side mol;dings and rear bumper application. The appointment took close to the estimated 1 1/2 hours to complete and they add even more beauty to the car's outside appearance. The service department always surpasses my expectations. More

Not recommending this dealership due to service department Just had my 2009 Prius serviced & oil change done on Monday. I asked that the latch on the trunk of my sedan be checked because the rubber surface was Just had my 2009 Prius serviced & oil change done on Monday. I asked that the latch on the trunk of my sedan be checked because the rubber surface was gooey & leaving a black residue on my fingers. There were 2 screws where it was attached & it looked like an easy part fix. The past few visits I have felt like I was being part of a high pressure sales campaign by the service department. I felt like the service area had a daily quota to be met. I am always asked about changing cabin & engine air filters which really do not need to be changed that often!! I also was asked about changing my brake linings. Because of my suspicions about whether they were really needed at this time, I took my car to a local independent auto mechanic to evaluate. He stated that this service was not necessary at this time. The part that really upsets me is that the issue with the latch was never taken care of or discussed with me when the car was finished. I had to call them the next day to get an answer which involved a $279 fix!! I told the attendant that was outrageous & hung up. I have really lost all my faith & trust in this service department. With this experience, it is very questionable that I will return to this dealership for future service work or even future car purchases. More

Oil change and recall I love bringing my car to Allan Nott. Everyone is so nice and welcoming. They treat you like family. It's nice to know your vehicle is in good hands. I love bringing my car to Allan Nott. Everyone is so nice and welcoming. They treat you like family. It's nice to know your vehicle is in good hands. I will always bring my car up to Allan Nott. My grandparents bought the car up there(before they passed away) and rolled it off the show room floor, so now I have it. It's just something kinda special to keep it coming up there because my grandparents picked it out. More

Did not honor coupon even though the service agent new The problem stems from service hours that do not accommodate most peoples work schedule. I had my son take my car in for a routine oil change and tir The problem stems from service hours that do not accommodate most peoples work schedule. I had my son take my car in for a routine oil change and tire rotation. I spoke to the service agent before the payment was registered to confirm the service that was performed and any other items that should be considered. I told the service agent that my son has a coupon. When my son return he said he gave the service agent the coupon, but the service agent already entered the payment so it was not honored. I have not had my vehicle serviced without some incident for the last several times. I have taken my vehicle to Allan Nott Toyota since I purchased my 2012 Camry, but my loyalty has reached its limits. More

Great Service! My experience this week at Allan Nott was excellent. I'm not just saying that . . . I had the opportunity to have another family vehicle serviced at a My experience this week at Allan Nott was excellent. I'm not just saying that . . . I had the opportunity to have another family vehicle serviced at a different dealership. There was a big difference between the two dealerships. At Allan Nott I felt like I was treated like a member of the family. The service rep explained everything to me clearly, At the other dealership I was greeted with, "Are you SURE you have an appointment today?" And I gave them my cell phone number and they still called the number they had on file. My family has transitioned to Toyota's - we now have 3. Can't wait to get another one and be a 100% Toyota family!! =) More