White's Toyota of Lima - Service Center

Service for my 2014 Tundra Had a new mirror put in and some new keys cut for my Tundra. I was greeted and walked in to the service counter and offered a drink. I had my nephew Had a new mirror put in and some new keys cut for my Tundra. I was greeted and walked in to the service counter and offered a drink. I had my nephew with me who is 6 and they gave him a coloring book with stickers and cards. Awesome customer service and very helpful to keep a 6 year old busy! More

Can your service be improved? No, sir. Has always been 5 star with me. I lease Toyota cars solely because of the excellent service I get at Allan Nott and I see no reason to ever change tha Has always been 5 star with me. I lease Toyota cars solely because of the excellent service I get at Allan Nott and I see no reason to ever change that mindset. Merry Christmas to everybody there. More

30K Service for my 2011 Corolla Good Service, But I have not received the checklist of the service which says what has been checked. But I believe that it has been done in appropriat Good Service, But I have not received the checklist of the service which says what has been checked. But I believe that it has been done in appropriate way and standards. More

Excellent Service on my Old Celica Jeff Sousa handled the service on my 2000 Celica GTS. He treated as a valued customer. He was knowledgeable, understanding and unbelievable accommoda Jeff Sousa handled the service on my 2000 Celica GTS. He treated as a valued customer. He was knowledgeable, understanding and unbelievable accommodating. He actually cared about giving me quality service in a timely fashion. He established rapport easily. He was a Celica owner himself. I've been dealing with Allan Nott since the 80's and this was the absolute best service I have ever received. Good job young man !!I David l. Plas More

Outstanding employee! Had a difficult to diagnosis problem with vehicle 4 months ago and the service advisor I had (Jeff Sousa) was unbelievably patient, understanding and Had a difficult to diagnosis problem with vehicle 4 months ago and the service advisor I had (Jeff Sousa) was unbelievably patient, understanding and in the "customer's corner". He took a genuine interest and time with my problem as I noted he did with all customers with which he worked. On another visit for routine maintenance, I worked with a different service advisor (no complaints about him), but again noted how on task and attentive Jeff was. Today, my visit was to have an ordered piece installed. Jeff gave me his attention as soon as I entered. I received the same courtesy as before and continue to feel he goes above and beyond what is necessary to do his job. He is a fine representative of what all employees that work with the public should be - friendly, attentive, resourceful, respectful (of customers and of fellow employees) and an extremely hard worker. Hats off to JEFF SOUSA More

scheduled maintenance The last visit was for a simple oil change, but I always go to Allan Nott's for any work on my car. They are honest, thorough, and respectful. I wou The last visit was for a simple oil change, but I always go to Allan Nott's for any work on my car. They are honest, thorough, and respectful. I wouldn't consider another dealer/service department. Norma Penn More

GREAT EXPERIENCE!!!! I DROVE 60 MILES BECAUSE THEY WERE $300 LESS EXPENSIVE THAN ANY DEALER IN MY AREA. REGINA, THE SERVICE CONTACT PERSON, WAS EXTREMELY HELPFUL. THEY W I DROVE 60 MILES BECAUSE THEY WERE $300 LESS EXPENSIVE THAN ANY DEALER IN MY AREA. REGINA, THE SERVICE CONTACT PERSON, WAS EXTREMELY HELPFUL. THEY WERE VERY COURTEOUS, FRIENDLY, AND THE JOB WAS FINISHED 30 MINUTES BEFORE THEY SAID THEY WOULD BE DONE. THEY WASHED AND CLEANED MY CAR, AND BASICALLY GAVE ME A GREAT EXPERIENCE FOR BEING THE FIRST TIME I WAS AT THEIR DEALERSHIP. RICHARD WAS MY CONTACT PERSON AT THE SERVICE DESK WHO HANDLED MY CAR, AND HE WAS GREAT! TLHAWKSTER More

SERVICE WORK The entire experience whether service or sales is always very professional. I always look forward to getting my vehicle serviced because I feel confid The entire experience whether service or sales is always very professional. I always look forward to getting my vehicle serviced because I feel confident it gets done correctly and timely. More

Jeff Sousa a Great Toyota Representative I brought my 2010 Camry in for service. The Service Advisor, Jeff Sousa, was the representative that I worked with. Jeff was most helpful and kind in I brought my 2010 Camry in for service. The Service Advisor, Jeff Sousa, was the representative that I worked with. Jeff was most helpful and kind in every aspect during the service. He looks you right in the eyes when he talks to you; and you know you have his full attention. He took the time to explain what the service tech would be checking for, and later when a problem was found, Jeff reviewed in detail what would need to be done to fix the problem. I had never been to Allan Nott for service before, but because of Jeff Sousa making my experience a good one, I will return to Allan Nott again for any service I may need in the future. More