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Whiteside Chevrolet Buick GMC Cadillac

St. Clairsville, OH

not yet
rated
177 Reviews

50714 National Rd E

St. Clairsville, OH

43950

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177 Reviews of Whiteside Chevrolet Buick GMC Cadillac

October 06, 2018

Customer service needs work. I believe that more people should be cross trained so customers don't have to wait a week to get their vehicle because a person that works constantly More

by VALCRAW73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony....kind of left me hanging. , Rainer Whiteside, Lisa Buch
October 05, 2018

Will never deal with this company again I will never deal with whitesides again not recommend them! Their service manager refuses to do warranty work on our truck and now all of a sudden we More

by ALW122608
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bud from service
Nov 09, 2018 -

Whiteside Chevrolet Buick GMC Cadillac responded

Matt, we are sorry that you have not been satisfied with the work that we, partnered with the GM engineering team, have done on your truck. We wish nothing but the best for you and your family.

Nov 09, 2018 -

ALW122608 responded

This is actually Matt’s wife, I drive the truck full time, but don’t worry my husband fixed it himself and it runs better than it ever did, so disappointed in the dealership. When you decide you won’t do warranty work on a vehicle, the manager himself should’ve called us, instead we got a tech from service who was very short with me on the phone when he called. So glad I had to pay for the tow bill as well.. was told to have it towed there and turn around and be charged for it, that was $150 that could’ve went to our family. Thanks.

October 04, 2018

service center Employees were pleasant, informative and greeted us with a smile. Work completed in a timely manner, vehicle was spotless, and we weren’t kept waiting More

by becker0912
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan hunter
October 03, 2018

It was a very good experience Everyone there was helpful and friendly we will definitely purchase another vehicle from whitesides ! Everyone was curtious and all on a timely matter More

by ARTHRYAN1978
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jolynn Peshek
October 03, 2018

Very dissatisfied Stop overbooking appointments my truck was 5 days past the scheduled date and time before it was looked at... Even though it was dropped off there ten More

by Truck Man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jennifer
Nov 08, 2018 -

Whiteside Chevrolet Buick GMC Cadillac responded

Thank you for your patience. We do try to be respectful of your time and work on your vehicle at the scheduled time. We appreciate your business and hope that your next service visit is completed in a more timely manner.

October 01, 2018

Professional and courteous Vehicle was diagnosed and the repair was completed quickly. I asked for some additional service items which were completed as well. The service area w More

by Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
October 01, 2018

Terrible sevice Had our truck for a month Would not believe us when we said it was not fixed Did unnessary work in the end and $10,000 dollars later it was cracke More

by Mad customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service dept
October 01, 2018

Service I have had my truck in four or five times to be work on the last two times the warranty had ran out. They had to change out the fuse box and did not h More

by MSTILESCONSTR2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Henry
September 29, 2018

Great Ryan listened very carefully,and found the car I had asked for. He found me the exact car I wanted! I had my son and a couple of grandkids,from Columb More

by CNJINOH
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan D. Hunter
September 29, 2018

Purchased used 4 months later it's junk Gave them a good trade in May when I purchased a used 2012 Navigator. Started having problems just 6 weeks after purchase. Navigator is now junk, brok More

by DisgruntledCustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brad, Steve Wise
Nov 08, 2018 -

Whiteside Chevrolet Buick GMC Cadillac responded

Sheena, I can empathize with your situation. in purchasing a used vehicle, especially one with high mileage, it can be intimidating. As such, we do allow a prospective customer the opportunity to take the vehicle to a mechanic of their choice to have it evaluated, and we also offer extended warranties to cover unexpected expenses that may arise. In reviewing your vehicle history, I do not see where it has been back in our service department for any type of diagnosis or repair since it was purchased. Please reach out to me directly if you would like to set this up with our service team. Thank you! Tammy