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Whitten Brothers Mazda
Richmond, VA
186 Reviews
NEW SALES UPDATE
We are all in this together & no one is currently having an easy go at it. We have made the decision, for now, to stay open with adjusted protocols & processes. Our team has been given the option to stay home if they choose to do so & we have heightened every level of sanitization within our business. The last thing anyone wants to do is worsen this scenario & we will reassess routinely. We’d like to encourage our customers to purchase in a manner that will provide a positive experience while simultaneously protecting you & our team.
First, we’ve asked every team member to cease any physical contact with guests. The most obvious example of this is the handshake. Please help us by participating with this as we are accustomed to greeting everyone with a warm handshake & a smile.
Second, we want to help you complete as much of the buying process virtually as is possible. This will allow us to minimize interpersonal contact, traffic through our business, & ultimately exposure while still providing you with the opportunity to purchase a vehicle & our team the opportunity to work. To do so, we are offering:
Virtual Vehicle Tours: We can shoot videos that we will tailor to any specific requests you may have. We can also facetime or skype if you would prefer a live, interactive experience.
Online Deal Structuring & Credit Approvals: Simply click on the “Build My Payment” button on any vehicle to start your deal. Here you can explore payment scenarios, value your trade in, save your deal, & apply for credit. By taking advantage of this, you help us minimize face to face time by significantly reducing the time you will need to spend in store.
Virtual Deal Coaching: We are here to help. Our team is qualified & eager to help “guide” you through the sale process be it in person, on the phone, or virtually. If you have any questions, we are here to answer them.
Prequalified At Home Test Drives: After prequalifying for a deal & agr
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Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 186 reviews
December 03, 2013
Price was below invoice and there was minimal haggling. Environment was professional, well-maintained and staff was friendly and helpful. Salesman was very thorough and ensured I was comfortable with Blue Environment was professional, well-maintained and staff was friendly and helpful. Salesman was very thorough and ensured I was comfortable with Bluetooth set up and Navigation, prior to leaving with my new car. More
by tiffanyhartman7
Employees Worked With
Bill Edwards
Helpful November 01, 2013
Melvin worked hard at getting me a deal that I could afford, and at the terms I stated. It was nice having a friendly sales rep who understood my needs. I would definitely recommend him to my family a afford, and at the terms I stated. It was nice having a friendly sales rep who understood my needs. I would definitely recommend him to my family and friends. More
by TLEA3
Employees Worked With
Melvin Roberts
September 27, 2013
Mr. Edwards understood my price point and vehicle needs and patiently assisted me in getting the perfect vehicle for my family. The entire staff was friendly and explained all steps. An extra thank you to and patiently assisted me in getting the perfect vehicle for my family. The entire staff was friendly and explained all steps. An extra thank you to Mr. Roberts who assisted me without any rewards until Mr. Edwards was able to take over the process. More
by stendy
Employees Worked With
Bill Edwards
September 25, 2013
This have been one of my best buying a car experience. Mr. Roberts was patient and listen as to with I was looking for in a vehicle. He did not try to just sale me anything. He knew I was working on a bud Mr. Roberts was patient and listen as to with I was looking for in a vehicle. He did not try to just sale me anything. He knew I was working on a budget and he found me something in the price range I needed. The whole staff was great and I look my new car. More
by Tsudler
Employees Worked With
Melvin Roberts
August 29, 2013
I am very happy with my experience of buying a vehicle a vehicle at Whitten Bros. The salesman was very friendly and knowledgeable. He was easy going and honest. The same can be said of the manager and fina vehicle at Whitten Bros. The salesman was very friendly and knowledgeable. He was easy going and honest. The same can be said of the manager and finance manager. Great experience. More
by colemanmann
Employees Worked With
Louis Johnston
July 22, 2013
The is our second time buying a vehicle from Whitten Brothers. Their experience, knowledge and customer service by far exceeds any other dealership that we have dealt with over the years. Larry Fibbiani Brothers. Their experience, knowledge and customer service by far exceeds any other dealership that we have dealt with over the years. Larry Fibbiani is a wonderful person to do business with. He was very informative and stayed with us through the whole process without being "pushy" at all. Chris Page made the financial part of the deal pleasant and easy. We will definitely return for future purchases and will refer many friends to them! More
by Lutcher100
Employees Worked With
Larry Fibbiani, Chris Price
May 21, 2013
Just happened to travel from Palmyra to Richmond to see the Dolphin Gray Mazda Miata MX-5 Grand Touring roadster and determine if we liked the color. When I called, prior to leaving the house, Willie Stew the Dolphin Gray Mazda Miata MX-5 Grand Touring roadster and determine if we liked the color. When I called, prior to leaving the house, Willie Stewart (Sales Manager) happened to answer the phone and confirmed the car was on the lot. Once we got there, Bill Edwards took care of my wife and I. This was the most pleasant experience I've had buying a car since everyone was so friendly. Even Chris Price (Business Manager) was great to wrap up the financial paperwork. Great job, everyone!!! We know where to go for our next Mazda! More
by bsmedesigner
Employees Worked With
Willie Stewart, Bill Edwards
May 02, 2013
Everyone we dealt with was very professional, friendly and knowledgeable. Their were many options of vehicles, colors, etc available for selection. Very pleasant experience and I would visit again in t and knowledgeable. Their were many options of vehicles, colors, etc available for selection. Very pleasant experience and I would visit again in the future. More
by lrobinson1218
Employees Worked With
Mr. Price (Finance), Melvin Roberts
January 23, 2013
Jay and the Whitten team are honest, friendly, and helpful professionals. No uncomfortable high-pressure sales tactics or smoke and mirrors--just a fair deal, expertly guided. Their "Whitten Advantage helpful professionals. No uncomfortable high-pressure sales tactics or smoke and mirrors--just a fair deal, expertly guided. Their "Whitten Advantage" is an excellent bargain. Will definitely buy from Jay and Whitten again. More
by robcollins1973
Employees Worked With
Jay Dawson
November 13, 2012
I traded my 2010 Mazda CX 9 in for a 2012. Melvin sold both vehicles to me. He' s a really great sales rep and I would refer all my friends to him. Everyone at this location is very friendly. I am so ha both vehicles to me. He' s a really great sales rep and I would refer all my friends to him. Everyone at this location is very friendly. I am so happy and really enjoy my new Mazda CX 9. More
by ithompson28
Employees Worked With
Melvin Roberts, Melvin Roberts
