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Whitten Brothers Mazda
Richmond, VA
186 Reviews
NEW SALES UPDATE
We are all in this together & no one is currently having an easy go at it. We have made the decision, for now, to stay open with adjusted protocols & processes. Our team has been given the option to stay home if they choose to do so & we have heightened every level of sanitization within our business. The last thing anyone wants to do is worsen this scenario & we will reassess routinely. We’d like to encourage our customers to purchase in a manner that will provide a positive experience while simultaneously protecting you & our team.
First, we’ve asked every team member to cease any physical contact with guests. The most obvious example of this is the handshake. Please help us by participating with this as we are accustomed to greeting everyone with a warm handshake & a smile.
Second, we want to help you complete as much of the buying process virtually as is possible. This will allow us to minimize interpersonal contact, traffic through our business, & ultimately exposure while still providing you with the opportunity to purchase a vehicle & our team the opportunity to work. To do so, we are offering:
Virtual Vehicle Tours: We can shoot videos that we will tailor to any specific requests you may have. We can also facetime or skype if you would prefer a live, interactive experience.
Online Deal Structuring & Credit Approvals: Simply click on the “Build My Payment” button on any vehicle to start your deal. Here you can explore payment scenarios, value your trade in, save your deal, & apply for credit. By taking advantage of this, you help us minimize face to face time by significantly reducing the time you will need to spend in store.
Virtual Deal Coaching: We are here to help. Our team is qualified & eager to help “guide” you through the sale process be it in person, on the phone, or virtually. If you have any questions, we are here to answer them.
Prequalified At Home Test Drives: After prequalifying for a deal & agr
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Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 186 reviews
March 09, 2012
Whitten Advantage is garbage -- Lifetime warranty on engine... not so much -- timing chain went bad on 2009 CX-7. They will not repair it because I don't have the receipts from where I changed my oil fr engine... not so much -- timing chain went bad on 2009 CX-7. They will not repair it because I don't have the receipts from where I changed my oil from the time they stopped doing it free (36k miles) to now (73k miles). I change my own oil! Who keeps receipts of cases of oil? They will find any way to get out of repairing something. There's always a loophole. I also had an extended warranty through easycare which covers up to 75k miles -- they denied the claim first. The service manager took pictures and sent to them to prove that maintenance was not the issue. Now I find out that the "Whitten Advantage" should cover it. So the people who were defending me and taking pics to prove I was in the right are now backtracking when they have to cover it under their "warranty" saying the same thing. That I didn't have the proper documentation of oil changes. What a bunch of crap. I will never buy from them again. More
by PissedCustomer111
Employees Worked With
Keith and unknown service mananger
Helpful September 07, 2011
This has been a very good and stress-free experience. I will surely recommend Whitten Bros. Everyone has been very helpful with all of my question and concerns. will surely recommend Whitten Bros. Everyone has been very helpful with all of my question and concerns. More
by jakesparlor7
Employees Worked With
Chris
August 31, 2011
Bob Smith was a superb salesman. He was very helpful, talkative and polite. Overall a really nice guy. My experience here was definitely one to remember. talkative and polite. Overall a really nice guy. My experience here was definitely one to remember. More
by cooljoejoe99
Employees Worked With
Bob
August 26, 2011
Everything was handled well from the call backs, finance, to the ease of sale. I enjoyed doing business with everyone here and look forward to my next visit. to the ease of sale. I enjoyed doing business with everyone here and look forward to my next visit. More
by davidkindom36
Employees Worked With
Bob
August 25, 2011
Jeremiah was awesome. He made this completely seamless. This was a really awesome experience and the first time I have ever bought a car at a dealership without any haggling. This was a really awesome experience and the first time I have ever bought a car at a dealership without any haggling. More
by santoyadolls
Employees Worked With
Jeremiah
August 22, 2011
Bob is trustworthy and direct which allowed us to make the best decision on the Jeep choice. Also he was really enjoyable and considerate. It was a fun experience with him. He knew a lot about the vehicle the best decision on the Jeep choice. Also he was really enjoyable and considerate. It was a fun experience with him. He knew a lot about the vehicles and that makes me happy that someone knows their work very well. More
by paul_c71
Employees Worked With
Bob
August 16, 2011
Dick you were a very great salesman. I really enjoyed purchasing my vehicle through your dealership. You were very professional getting me the car that was right for me as well as the payments that I cou purchasing my vehicle through your dealership. You were very professional getting me the car that was right for me as well as the payments that I could afford. Thanks again. More
by Shawn8521
Employees Worked With
Dick
August 10, 2011
I really liked these dealership they were very attentive, professional and very nice. they answered all my questions and if I buy a second car I am coming back here. professional and very nice. they answered all my questions and if I buy a second car I am coming back here. More
by mikelovegood
Employees Worked With
harrison
August 04, 2011
I just wanted to say thank you for helping me get such a nice, clean, fun car!! For my first time car buying experience I was a bit nervous, but they really helped facilitate the process and gave me confid nice, clean, fun car!! For my first time car buying experience I was a bit nervous, but they really helped facilitate the process and gave me confidence throughout the entire transaction. I now have the car of my dreams and I'm certainly finding every excuse to go for a drive in my new car whenever I can. More
by katehlikesva
Employees Worked With
harrison
August 03, 2011
I dealt with Bruce of Whitten Bros Jeep to buy myself a used Ford Explorer with under 83,000 miles for way less than my budget of $10,000. I loved the gray color and I love everything about my car. I am used Ford Explorer with under 83,000 miles for way less than my budget of $10,000. I loved the gray color and I love everything about my car. I am just so happy with my experience here that I wanted to post a review to tell others in Richmond to go and check them out. Really! More
by cheerleadingalma
Employees Worked With
Bruce
