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Whitten Brothers Mazda
Richmond, VA
186 Reviews
NEW SALES UPDATE
We are all in this together & no one is currently having an easy go at it. We have made the decision, for now, to stay open with adjusted protocols & processes. Our team has been given the option to stay home if they choose to do so & we have heightened every level of sanitization within our business. The last thing anyone wants to do is worsen this scenario & we will reassess routinely. We’d like to encourage our customers to purchase in a manner that will provide a positive experience while simultaneously protecting you & our team.
First, we’ve asked every team member to cease any physical contact with guests. The most obvious example of this is the handshake. Please help us by participating with this as we are accustomed to greeting everyone with a warm handshake & a smile.
Second, we want to help you complete as much of the buying process virtually as is possible. This will allow us to minimize interpersonal contact, traffic through our business, & ultimately exposure while still providing you with the opportunity to purchase a vehicle & our team the opportunity to work. To do so, we are offering:
Virtual Vehicle Tours: We can shoot videos that we will tailor to any specific requests you may have. We can also facetime or skype if you would prefer a live, interactive experience.
Online Deal Structuring & Credit Approvals: Simply click on the “Build My Payment” button on any vehicle to start your deal. Here you can explore payment scenarios, value your trade in, save your deal, & apply for credit. By taking advantage of this, you help us minimize face to face time by significantly reducing the time you will need to spend in store.
Virtual Deal Coaching: We are here to help. Our team is qualified & eager to help “guide” you through the sale process be it in person, on the phone, or virtually. If you have any questions, we are here to answer them.
Prequalified At Home Test Drives: After prequalifying for a deal & agr
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Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 186 reviews
August 02, 2011
Nice to see a family owned business run and work so smoothly. I didn't feel pressured and stressed out to do something or make a decision that I wasn't comfortable making and so i appreciate that. E smoothly. I didn't feel pressured and stressed out to do something or make a decision that I wasn't comfortable making and so i appreciate that. Everyone very friendly. More
by mason23320
Employees Worked With
harrison
Helpful July 26, 2011
Harrison Carlos and the rest of the team were great !! They were friendly, fair, knowledgeable and easy to work with. I would recommend them to anyone and look forward to doing more business with them ! They were friendly, fair, knowledgeable and easy to work with. I would recommend them to anyone and look forward to doing more business with them ! . More
by nickmusic70
Employees Worked With
harrison
August 23, 2010
I bought my mazda 3 about 5 years ago. The salesman said that state inspections were free. So far, everytime I have brought my car for an inspection and service I have been charged for the "free" state insp that state inspections were free. So far, everytime I have brought my car for an inspection and service I have been charged for the "free" state inspection. They advertise on the TV, radio and their website that they will give you free inspections as long as you own the car. The only time I wasn't charged was when I had an inspection only. they hide the state inspection charge among the charges if you have a service done. I wonder how many other people were ripped off with these "free inspections"!!! More
by tiredofripoffs
Employees Worked With
various
August 23, 2010
I took my Mazda 3 for a Summer Service which was 49.95. The charge on the bill was 58.40? then they tightened a valve on my brake without telling me and charged me an additional $100 dollars. I am not happ The charge on the bill was 58.40? then they tightened a valve on my brake without telling me and charged me an additional $100 dollars. I am not happy with this sevice center and will never recommend them to anyone. More
by tiredofripoffs
Employees Worked With
Tom
January 29, 2009
Went in for an oil change that I made an appointment for and spent the next 2 hours waiting for my car. Anywhere else even without an appointment I would be out in 30 minutes tops. Left message about my d and spent the next 2 hours waiting for my car. Anywhere else even without an appointment I would be out in 30 minutes tops. Left message about my dissatisfaction and got no response until I emailed Mazda and then the response was well of course it took 2 hours we had to change a filter. Not even an apology was coming from them. More
by raimondv
Employees Worked With
Service Manager
August 23, 2008
In my experience, their service department over-charges for routine procedures such as oil changes, they did not return phone messages left well within business hours to schedule a service appointment, and for routine procedures such as oil changes, they did not return phone messages left well within business hours to schedule a service appointment, and did not go out of their way to identify noises I described to them upon bringing the car in. Service personnel were less than friendly. More
by nv
Employees Worked With
Unknown
