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13 Reviews of Whitten Brothers Mazda - Service Center
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December 07, 2016
OUTSTANDING Service - as usual!! I have purchased two cars from Whitten - a 2013 FIAT 500 and recently a 2016 Mazda 3. Whether regular service or a specific issue the entire team has I have purchased two cars from Whitten - a 2013 FIAT 500 and recently a 2016 Mazda 3. Whether regular service or a specific issue the entire team has been just the best! My car is always fixed quickly without costing an arm and a leg. Thank you to everyone there!! More
by nancy
Employees Worked With
Adam - in service
November 22, 2016
Great Service I took my CX-5 in for a squeak and loose bolt on the driver's door. Tracey handled my order and had everything ready when I got there. She had even re I took my CX-5 in for a squeak and loose bolt on the driver's door. Tracey handled my order and had everything ready when I got there. She had even reserved a rental car for me. I asked her how long the repair would take and she said to give them an hour and a half. In less than an hour she had called me to tell me my car was ready. I was greeted when I got there and walked out when I left. Outstanding customer service demonstrated. I would highly recommend this dealership. More
by Stacey74
Employees Worked With
Tracey, lady who did the rental car and a lady who walked me out., Melvin Roberts
June 16, 2015
Schedule Maintenance I've never had anything but a positive experience at Whitten Service. I bring both of my vehicles in for service and Michelle always takes care of me I've never had anything but a positive experience at Whitten Service. I bring both of my vehicles in for service and Michelle always takes care of me. She is great to work with. More
by Ona
Employees Worked With
Michelle
February 06, 2015
Overall very good experience Brought my Jeep in for some routine maintenance and everything went smoothly. I definitely recommend the Whitten Advantage program that offers free r Brought my Jeep in for some routine maintenance and everything went smoothly. I definitely recommend the Whitten Advantage program that offers free routine oil and filter changes and the loaner car for the day. This is a great convenience for dropping off my car for service @ 7:30am, having a car to get to work by 8am, and then coming back in the afternoon once all the work has been done without having to ask a friend for 2 rides in a day. More
by evansjd4
Employees Worked With
December 31, 2013
I had my 1990 Miata in for a brake issue. It was "repaired" in such a way that I had to return it and have new pads and rotors installed. On a separate occasion, I had brought the same car in for se "repaired" in such a way that I had to return it and have new pads and rotors installed. On a separate occasion, I had brought the same car in for service because it was running very rich and was throwing a code for the air flow meter. I was told that they would not work on the car because it is "too old" and because of all the "aftermarket parts". Yes, I have modified the car, but the engine internals, wiring, and engine management system are all original and unmolested. Huh. A Mazda shop that refuses to work on Mazda vehicles? Who would have thought. I interpreted that as either a lazy tech that didn't want to troubleshoot, or a lazy tech that couldn't figure out why there is no place to plug in an OBDII scan tool. It turned out that my issue was caused by a "repair" that was made by the service department in question on another unrelated visit. And last but not least, they swindled my wife out of $60 on a "free" oil change for her new Mazda 3. Take this advice for what it's worth - save yourself the aggravation and go to Pearson. More
by MonoLoco
Employees Worked With
Bobby Snead
October 09, 2012
I was greeted warmly, and once the paperwork was signed, I was escorted to the lounge. Ms. Rhodes told me to expect a minimum wait of 2 hours. Adam stopped by to tell me he had nearly finished servicing my I was escorted to the lounge. Ms. Rhodes told me to expect a minimum wait of 2 hours. Adam stopped by to tell me he had nearly finished servicing my car, and that everything looked good. In about 15 minutes, Ms. Rhodes escorted me to the cashier and showed me each service that was performed. Total time, slightly over 2 hours. I am very pleased. More
by eland
Employees Worked With
Corey Rhodes, Adam Harris
October 01, 2012
Terrible service - Spent almost $5,000k in service and preventive maintenance on 2008 Mazda CX-9 over the last four years. Brought car in for slight shuddering, Whitten changed front cylinders, then back preventive maintenance on 2008 Mazda CX-9 over the last four years. Brought car in for slight shuddering, Whitten changed front cylinders, then back cylinder, then did not know what to do and now diagnosed that a torque converter/transmission replacement for $4000 is necessary. Steve Young is unprofessional and unresponsive. Still waiting for one of the owners to call me back. More
by stephanjutz
Employees Worked With
Steve Young
September 29, 2012
Several months ago I had a bad service experience with Whitten repair job. After bringing it to the service manager's attention, I must say that I am very pleased with the outcome. Whitten repair job. After bringing it to the service manager's attention, I must say that I am very pleased with the outcome. More
by hunniemom
Employees Worked With
Tom Dehaven
March 09, 2012
Whitten Advantage is garbage -- Lifetime warranty on engine... not so much -- timing chain went bad on 2009 CX-7. They will not repair it because I don't have the receipts from where I changed my oil fr engine... not so much -- timing chain went bad on 2009 CX-7. They will not repair it because I don't have the receipts from where I changed my oil from the time they stopped doing it free (36k miles) to now (73k miles). I change my own oil! Who keeps receipts of cases of oil? They will find any way to get out of repairing something. There's always a loophole. I also had an extended warranty through easycare which covers up to 75k miles -- they denied the claim first. The service manager took pictures and sent to them to prove that maintenance was not the issue. Now I find out that the "Whitten Advantage" should cover it. So the people who were defending me and taking pics to prove I was in the right are now backtracking when they have to cover it under their "warranty" saying the same thing. That I didn't have the proper documentation of oil changes. What a bunch of crap. I will never buy from them again. More
by PissedCustomer111
Employees Worked With
Keith and unknown service mananger
August 23, 2010
I bought my mazda 3 about 5 years ago. The salesman said that state inspections were free. So far, everytime I have brought my car for an inspection and service I have been charged for the "free" state insp that state inspections were free. So far, everytime I have brought my car for an inspection and service I have been charged for the "free" state inspection. They advertise on the TV, radio and their website that they will give you free inspections as long as you own the car. The only time I wasn't charged was when I had an inspection only. they hide the state inspection charge among the charges if you have a service done. I wonder how many other people were ripped off with these "free inspections"!!! More
by tiredofripoffs
Employees Worked With
various
