Whitten Brothers Of Ashland

Over the weekend I went to check out a vehicle from the Whitten Brothers of Ashland, and received absolutely fantastic customer service from this dealership. It's not often I have a good enough experience Whitten Brothers of Ashland, and received absolutely fantastic customer service from this dealership. It's not often I have a good enough experience to even walk away happy with, let alone an experience that leads to me recommending it to those close to me. One of their salesman even let me borrow his charger for my phone since I had an hour+ drive home! They not only have the reviews, but the genuine good people in their facility to back it up.  I didn't even end up purchasing the vehicle from them and they continued to be respectful and eager to please. I highly recommend doing business with this establishment, and personally look forward to hopefully making a purchase from them in the future. More

The internet sales manager, Dustin Hicks, was very informative and non pushy prior to my visit to the Dealership. Once there, I was assigned to Grady Lane as my salesman. He was wonderful. He went out informative and non pushy prior to my visit to the Dealership. Once there, I was assigned to Grady Lane as my salesman. He was wonderful. He went out of his way to be helpful and worked hard to get me the best deal on a lease. The finance manager I dealt with was CharlieBrown. He was the most knowledgable finance guy I have ever dealt with. He explained the paperwork in a way that I could understand without complicating it. My overall experience was excellent. More

I needed help in getting an extended warranty refunded and was running into brick walls. After speaking with the warranty customer service folks at Mopar (who handles Chrysler/Jeep) warranties I was bey and was running into brick walls. After speaking with the warranty customer service folks at Mopar (who handles Chrysler/Jeep) warranties I was beyond frustrated. I bought an extended warrantly 3 years ago and was told that if I sold the car I would receive a pro-rated refund. When I went to get my refund I was informed that for reasons I won't get into here, the refund would be a fraction of what I was expecting. After speaking with someone at the Ashland dealership, he was unable to help and I ended the conversation vowing to inform everyone that I knew NOT to shop at this dealership. Within an hour I received a call fro Zach Cochran. He completely took care of everything and got me the refund I expected. I couldnt be happier, he went above and beyond the call and thought about the customer and not just the bottom line. If this is how he deals with all of his customers, then I would encourage you to work with him as well. Thanks More

This was not the first time we used Whitten Brothers of Ashland, we have purchased at least 6 trucks from here. The sales people are very friendly and truly make you feel welcome. Matt was our sales person Ashland, we have purchased at least 6 trucks from here. The sales people are very friendly and truly make you feel welcome. Matt was our sales person this time, and when we left we felt like we were parting with a new friend. He was friendly, genuine, and NOT pushy (which is a BIG turnoff for me). He follows up regularly to make sure that I am still happy with my purchase. The personal service is wonderful! We had just a few months before purchased a Ram, and it was nice to walk in and be remembered by the sales and finance team. Zach and Charlie worked hard both times to get us what we wanted as far as payments and extras with no real haggling. I would highly recommend Whitten Brothers of Ashland if you like leaving not feeling like you had to run 5 miles to get a good deal. You will leave feeling like you made friends and will want to come back! More

Sales associate was friendly and informative. He went out of his way to help. Then I entered the finance office. I was almost sold something I wasn't explained and lied to about being having to purch out of his way to help. Then I entered the finance office. I was almost sold something I wasn't explained and lied to about being having to purchase a warranty that day. In fact, you can by a Mopar warranty later but must pay an inspection fee. He insisted I apply for another loan even though I was already approved for one. He resisted faxing a purchase order directly to the bank. I later went back to cancel the warranty, he got very personal and insisted that the time he took to explain the warranty was worth a different service purchase. This hassle caused me to recheck financial information more than I should have had to. For this reason, I gave the following ratings and will not be recommending this dealership for sales. More

The experience was great. Dustin Hicks was a bit pushy, but I am in sales and he followed protocol. Matt Jennings was very laid back and conscienceos of my needs. I will buy another vehicle from him withou but I am in sales and he followed protocol. Matt Jennings was very laid back and conscienceos of my needs. I will buy another vehicle from him without a doubt. Buyers know what they want andhe meets the needs. Dustin sells by the book versus Matt's intuitiveness. THANK YOU MATT JENNINGS!!! More

Raymond was very friendly and professional. We negotiated the price quickly and then he let us take our soon to be car to lunch while we waited for paperwork to be drafted. We came back from lunch, signed pa the price quickly and then he let us take our soon to be car to lunch while we waited for paperwork to be drafted. We came back from lunch, signed paper work, and were out the door with our new (used) SUV. As far as car buying cars, it was an easy and pleasant experience. More

I gave the rating I gave because for the position I was in, Randy made me feel like I was any other customer, not just one with a special situation. In fact working with Charlie Browne with my loan payment in, Randy made me feel like I was any other customer, not just one with a special situation. In fact working with Charlie Browne with my loan payments was a breeze. Both Randy and Charlie made this purchase a pleasant experience. More

We just finished the process of purchasing a new car for our son tonight. We dealt with 2 persons and they could not have been more different. Matt Jennings was our salesperson. I cannot begin to describe h our son tonight. We dealt with 2 persons and they could not have been more different. Matt Jennings was our salesperson. I cannot begin to describe how great Matt was to work with. They did not have the Dart in stock with the options we wanted. Within 1-2 hours, I got a call from Matt and he had a located a car and had it delivered to the dealership that afternoon. He stayed 2-3 hours over his scheduled work hours to stay with us until the deal was done. Then we got to talk to Charlie Brown. That's when the day went south. We we're purchasing the car for our son. We put down 14K and only financed 9k. We are trying to get credit started for our son. We co-signed for my son with a credit score over 825. Since there was NO credit issue, Charlie took it upon himself to try a rip off the customer. I don't know what made me madder, his arguing or the fact that we had to buy the overpriced warranty, or the fact that the original price was so high and he was so willing to keep changing the price to see if we would buy it. He has the typical used car salesman mentality. I told Charlie we we're not interested in the extended warranty. He would not take no for an answer. He argued for 30 minutes and then reduced the warranty nearly 50%. We purchased an new Kia 1 month ago and to extend the bumper to bumper to 100k was $750. He started the 7year/70k warranty at $2300 on a 22k car (car has a 3yr/36k). When we left he was down to $1200 and still arguing. No means NO. If this car would have been for myself instead of my son, I would have walked out. Buyer Beware !!! More

I live in Maryland and had been looking for a while for a used F150. Was having trouble finding a truck I liked locally. Bought an F150 from Whitten and couldn't be happier with the purchase or the process. used F150. Was having trouble finding a truck I liked locally. Bought an F150 from Whitten and couldn't be happier with the purchase or the process. I was able to get a very nice truck at a great price. I really liked Zach, the sales manager, and Grady, the salesmen. Didn't need to dicker with Zach, the sales manager, to get the price i wanted, and he was very accommodating. Brought the truck back to Maryland and it sailed through Maryland inspection (which is known to be very comprehensive) with no problems. I found both Zach and Grady to be very customer focused, easy to deal with, personable, trustworthy, and made the extra effort to make sure I had a positive experience. I strongly recommend Whitten, and in particular, Zach and Grady. More