Whitten Brothers of Richmond Jeep Chrysler Dodge Ram

Salesman was not pushy I liked how my salesman Josh was not pushy. He was friendly and didn't try to pressure me into anything. He was also willing to work with me when purc I liked how my salesman Josh was not pushy. He was friendly and didn't try to pressure me into anything. He was also willing to work with me when purchasing. He helped make the car buying experience less stressful. The only thing I would say is when purchasing from here to pay attention to the interest rate you have and what your payments are set as. More

Great to deal with! Really liked dealing with Kevin and manager Jeff. Very straightforward and willing to do what it takes to keep a customer happy. Kevin is organized, h Really liked dealing with Kevin and manager Jeff. Very straightforward and willing to do what it takes to keep a customer happy. Kevin is organized, honest and follow up is superior! They put what they owed us after the sale in writing as well as anything we may have owed them so there are no misunderstandings. I can’t say I was as happy with Bob who handled our finance paperwork. He was arrogant, impatient and not customer-focused. He had little interest in serving the customer. There was a mistake made in processing our loan and Bob told us it could not be fixed but Jeff helped us fix the issue easily. Overall we had a great experience working with Kevin but our experience with Bob was frustrating to say the least. More

Great Service!! Willie has great customer service and the other employees we saw were very helpful to us as well! When shopping for a vehicle I would highly recommend Willie has great customer service and the other employees we saw were very helpful to us as well! When shopping for a vehicle I would highly recommend going to see Willie. Thanks for all your help!! More

Willie Stewart was Amazing My experience with Willie was amazing, he gave me all the information I needed, answered every question I had with no problem. I would definitely reco My experience with Willie was amazing, he gave me all the information I needed, answered every question I had with no problem. I would definitely recommend him! More

Salesman was Awsome the Salesmanger not so good Our Salesman, Errol Raj did and excellent job showing us the vehicle and answering our questions. He is a very nice person to work with and had an exc Our Salesman, Errol Raj did and excellent job showing us the vehicle and answering our questions. He is a very nice person to work with and had an excellent demeanor throughout the purchase process. Now the Sales Manager on the other hand, Jeff Boyer was confrontational and did not like the fact that a customer would stand up to him on his untruths about a vehicle purchase price. Not very professional Jeff! But the three things that have put me over the edge about this dealership is: 1) When we got our vehicle home we noticed that there was a dent on the front drivers area 2) There was absolutely no evidence of cleaning of the vehicle for prepping it for delivery as there was dirt throughout 3) Someone was allowed to drive OUR vehicle after we had purchased it. The dent appears to have been caused by someone taking the strap from the drivers side door off and allowing the door to swing forward denting the body with the plastic frame or coping around the mirror. There were black marks from the plastic coping from the drivers side mirror where it hit and dented the body of the vehicle. As my wife and I never touched the straps it had to have been caused by another customer or someone from the dealership, as this dent wasn't there when we looked it over, when we took it on a test drive, when we purchased it up until when we walked off the lot awaiting your prep team to clean, it. If the dent had been there we would never have bought the vehicle in the first place. Unfortunately before we left we didn't notice the damage as by this time we were tired and just wanted to get home as we had over a 2 hour drive to get there. So the damage to the front area on the drivers side wasn't noticed until today. Also there was obviously no dealer prep as the vehicle had not been cleaned at all, same water marks and dirt on the exterior paint, it hadn't been vacuumed as the same dirt was on the on the drivers side carpet, interior trim and compartments had dirt in and on them and there was even a fresh splash of dried mud on the front bumper that wasn't there when we left to go shopping. I guess we should have been a little more suspicious when we returned from shopping that something wasn't quite right. We returned to pick up our vehicle it took about ten minutes for Errol to find our keys, of which he frantically looked for but wasn't able to locate until a customer that he had taken out on a test drive or something like that walked into the dealership and handed over the keys to our vehicle. I say at this point OUR vehicle as we had purchased it and someone else had our keys and was most likely allowed to drive it!!. Seriously....totally unprofessional. I can't say enough how dissatisfied I am with your dealership, so for all of the reasons I've listed, other then Errol I wish I could take the one star away that I am forced to give, as you don't even rate that. More

Our new jeep We would like to thank Sherri, larry, and the entire whitten staff for there great service. They were very patient with us and werent there to just se We would like to thank Sherri, larry, and the entire whitten staff for there great service. They were very patient with us and werent there to just sell a car and get us out the door. They worked hard to make us happy and get us in the vehicle we wanted and at a price point we were comfortable with. Thank you again More

Awesome Experience "Willie" Stewart was awesome to work with!! Having been in an auto accident several years ago, my wife had several requirements for a new vehicle. I c "Willie" Stewart was awesome to work with!! Having been in an auto accident several years ago, my wife had several requirements for a new vehicle. I contacted Willie with these and he said let me see what I can do. He called back the next day and said I got what you want. We drove up to get it and the look of excitement in my wife's eyes as Willie gave her a tour of her new Jeep Grand Cherokee and answered all her questions, was a sight to behold. Thanks Willie for giving her some of her independence back!!! More

Overall, a Great Experience! There was a specific vehicle from online I was interested in. I called ahead and set up a time to test drive. Everything was ready to go when I arri There was a specific vehicle from online I was interested in. I called ahead and set up a time to test drive. Everything was ready to go when I arrived, as Gillian promised. Willie Stewart did a great job. Definitely ask for him. No pressure and no games. Everyone there was professional and answered our questions. This was the fourth, and final, dealership I visited over a three day period. Wish I would have started at Whitten Brothers. More

Definitely go here and ask for Kevin!! We loved our experience here. We worked with Kevin Raj and have decided to always work with him in the future If he is available! He was friendly, kno We loved our experience here. We worked with Kevin Raj and have decided to always work with him in the future If he is available! He was friendly, knowledgeable, down to earth, and open and honest about everything! He wasn't afraid to ask question and let my 14week pregnant self eat nearly all of his snacks! (Pregnancy metabolism is no joke). The only issue we had was we had a set price point and when we went to do the financing the man we were working with, although he was extremely friendly and worked hard to get us a good deal, his mood seemed to flip a complete 180° when we asked to remove all the extra features to bring our pricepoint back to where we needed it. At some points he was even disrespectful of our decision and talked down to us. After we asked him to remove everything he was cold and just rushed to get us out of his office. Our experience with him did not negate the positive experience we had before and after going in his office though, I just won't bother wasting his time in the future. If you need a new set of wheels, don't waste your time and just go straight to Whitten Brothers, and ask for Kevin!! More

Purchasing a Honda Odyssey Kevin Raj, sales consultant, did a great job working with us to help us get a great deal on a Honda Odyssey. He was knowledgeable about the vehicle an Kevin Raj, sales consultant, did a great job working with us to help us get a great deal on a Honda Odyssey. He was knowledgeable about the vehicle and ensured that the dealership would take care of a stain on the seat and getting us a spare key that was not turned in with the vehicle. I highly recommend Whitten brothers for a car purchase. Kevin and Jeff were easy to work with and extremely personable. More