Wilde East Towne Honda - Service Center

Thanks to Dominic, I’ll come back . Came all the way to home ! Actually tackeled a complex issue. Came all the way to home ! Actually tackeled a complex issue. More

Great guy! Had work done on my vehicle during this he showed me some vehicles not pushy or hasty about it at all around fantastic! Had work done on my vehicle during this he showed me some vehicles not pushy or hasty about it at all around fantastic! More

Be careful with this guy. He tried selling me on replacing the entire motor, when really the car was totaled and not worth such a big and expensive repair. Around $10,000 doll He tried selling me on replacing the entire motor, when really the car was totaled and not worth such a big and expensive repair. Around $10,000 dollars to do and van has too many miles, too many years and to much rust on it to do such a thing. But he stayed in sales mode instead of leveling with me and speaking the truth. Did not feel like a valued customer, felt like just a sales job. Do not recommend this person. Have had others at location that have been much better. More

Awful, will never go to again. Bought a used car from them less than 8 weeks later it needs a massive repair. Water pump goes out. I went to them because it was still such a new pu Bought a used car from them less than 8 weeks later it needs a massive repair. Water pump goes out. I went to them because it was still such a new purchase and they had no response other than an enormous quote. When I told them I wasn't going to repair with them they were willing to give me a "deal" and cut the repair bill in half. My local shop had already quotes the repair less than their deal. What a joke. Embarrassing, can't trust them to find problems on cars they guarantee. More

Dealership was good but they need to improve their customer service, not up to the mark, usually they wash the car after service , but he just handed me the car key and asked me to search for them on customer service, not up to the mark, usually they wash the car after service , but he just handed me the car key and asked me to search for them on the lot, shocked to see it was not even washed. More

Dealership is fine. When I brought my car in for service, Darius approached me and told me to stand by his desk. Which I did. Minutes later, another customer showed up a When I brought my car in for service, Darius approached me and told me to stand by his desk. Which I did. Minutes later, another customer showed up as his desk. When Darius finally arrived at his desk, he told me to wait while he worked the person who came after me. While he was helping her, another customer brought his car in and Darius jumped up to go help him. So now Darius has 3 deep at his desk. After about 10 mins, I went to another desk to see if they could get my car checked in. Apparently, they work on commission and Darius was grabbing every customer that came in and made them wait when another service tech could have helped me and the others out. I’ll go back since I have a lease and it’s free service, but I will avoid him at all cost! More

Great guy! He was super helpful super kind, and he helped out with any questions I had! He was super helpful super kind, and he helped out with any questions I had! More

Not to say anything of their prices, but once when I was in I overheard a technician telling an older guy that some debris (leaves or some such) had gotten into a compartment/area that would cause some nois in I overheard a technician telling an older guy that some debris (leaves or some such) had gotten into a compartment/area that would cause some noise/annoyance and they could remove it but it would cost an extra ~$80. The man said no thanks, won't be a bother. A few minutes later the technician came back and, maybe accidentally, mentioned that the debris had only gotten into that compartment because of something they had moved out of the way in the process of their other maintenance and they really wanted to get the debris out for him so they'd do it for free but it'd be a few more minutes. So, re: they tried to screw the guy out of $80 for a problem they caused and didn't admit up front. Surprise to no one: these guys just like everyone else, will try to screw you out of a few bucks. More

Do you believe in "coincidences"? I had my oil changed earlier in August (had to wait 30 minutes for someone to notice me), and a few days later large puddles of oil in my driveway, e I had my oil changed earlier in August (had to wait 30 minutes for someone to notice me), and a few days later large puddles of oil in my driveway, error codes on my dash, and random rough starts if my engine was warm. All of this is after my oil change, NOT before. I spent a week playing email and phone tag to be told to bring my vehicle in today and they will "take care of it". Well, take care of it meant a very expensive estimate to fix the steady oil leak that was accidentally/deliberately caused during the oil change. The final response from management: its a coincidence, and they do not give away free repairs. I am not asking for a free repair, I am asking for the damage caused by Austin Rankin (likely intentional) to be corrected. They got $68 out of me, but I am not fool enough to believe in this "coincidence". Hope it was worth it, Wilde East Towne staff. More

He was very friendly and everything was done in the time they said it would be they said it would be More