Scott Jensen treats you like his best friend whenever you come to the dealership. He guides you through whatever steps that need to be done to address any concerns, issues, what have you. He even checks on your vehicle when it's in for service and personally calls you when it's done.
The folks in the service bay are just as awesome. They're friendly as can be and go out of their way to be helpful; all of them, men and women. Mike Spellman wrote me up initially and came out when I picked up my vehicle to see if I was satisfied with the work. Josh Rouse did the detail work and it was SPOTLESS.... OMG, better than new and they even said it would be like showroom new condition when a I got it and it was. When it went in it had a Winter's worth of filth on and in it and somehow they got rid of it all! I've since recommended them to others for detail work as that was the best job I've ever gotten anywhere.
I have to apologize for not remembering the ladies names in the service bay as they were extremely efficient and pleasant to work with as well. Ditto for the phone folks.