Wilde Honda

The service manager does not care about your concerns. Some of the service specialists are jerks, one was there eating when this was happening but he showed no concern until Justine showed up and change Some of the service specialists are jerks, one was there eating when this was happening but he showed no concern until Justine showed up and changed made me feel better about being there. I have select few who truly care about the clients, Dennis Boyd, Justine, and one other guy that was my service specialist I do not remember his name. The worst is Madam attitude, rude Sarah, she hates her job and doesn’t care about people, not sure why she is still working there, she lacks empathy and respect. She doesn’t even greet you when you arrive, she said to me what can I do for you, before I could even answer she asked me do you want to reschedule? She refused to listen and refused to read the maintenance code for which I was there. The service manager is worse because he never responded to my request to call me back to complain about that Madam Sarah. She feels like she is the goddess of Honda Wilde in Waukesha. I panic when Dennis Boyd is not there but now I have Justin. He was passing by and observed that I was not being treated unhappy he jumped right inside my vehicle and took care of my service needs. Justine explained the service codes to my understanding, informed me about the service and the price. My vehicle service was promptly completed , he gave me the opportunity to review and ask questions, in the end I was happy that I did not leave the place. I was traveling out of state the next day but couldn’t travel long distance with major maintenance alerts showing up on the screen. Justine is polite and respectful, it’s obvious that he enjoys doing his job with similes, cheerfulness and willingness to change an unpleasant situation to a very positive experience. So I can count on Justine when Dennis Boyd is not available. I purchased my Honda there. So for 5 years it been Dennis Boyd and I have had a pleasant experience. Dennis Boyd recently helped me with servicing my son’s Mazda, it was extremely expensive but he is very happy with Dennis, My said that he now knows why I insisted on bringing his car to be serviced by Honda, I appreciate Justine and Dennis Boyd. More

I have purchased 2 vehicles here…purchase experience was not pleasant. However, each of my many service experiences have been satisfactory, including that received 11/24/25. not pleasant. However, each of my many service experiences have been satisfactory, including that received 11/24/25. More

Maintenanace work on my CR-V was done efficiently and appropriately. Work performed was explained up front and all questions answered. appropriately. Work performed was explained up front and all questions answered. More

Was there a recall? Not mentioned. I thought I saw it announced on tv that.there were 2 recalls on the civic. Not mentioned. I thought I saw it announced on tv that.there were 2 recalls on the civic. More

Love our Honda truck. Worked with Taylor Haines on the last several service visits. She’s a great representative for your company. Worked with Taylor Haines on the last several service visits. She’s a great representative for your company. More

Staff were pleasant. Oil change was expensive Tech video during inspection had no audio and told me nothing go slower tell me what your looking at as you complete the Oil change was expensive Tech video during inspection had no audio and told me nothing go slower tell me what your looking at as you complete the safety inspection Consider a senior discount More

Have had my Pilot for 10 years, Devin Jenkins has been my service advisor the entire time. He is always so kind, pleasant and honest. He always goes the extra mile to make sure my repairs are done and on tim service advisor the entire time. He is always so kind, pleasant and honest. He always goes the extra mile to make sure my repairs are done and on time. He recommended tires this year that are the best ones I've had. I feel my car is in excellent shape still because of the great service and I plan on keeping it ! Hats off to Devin for his awesome job! More

I went in for an oil change and left after additional maintenance was done, while also acquiring new tires. The process was long but my service manager, Dennis, went out of his way to help me threw the maintenance was done, while also acquiring new tires. The process was long but my service manager, Dennis, went out of his way to help me threw the process. The individuals who cleaned my car took extra time to make the car look great. They showed me they appreciated the time I spent at the dealership! More

Arrived to the service department for first time oil change, tire rotation and inspection. Service adviser Sean was friendly and thorough. Other advisers said hello as well. The positive, friendly at change, tire rotation and inspection. Service adviser Sean was friendly and thorough. Other advisers said hello as well. The positive, friendly atmosphere was great! That positive vibe continued in the waiting room with service advisers and customers. Check out was a great experience as well. Long time customer. Keep up the good work. More

I went in to test drive a CR-V and ended up buying one. It was super busy and I had called ahead. I had to wait a short while but was helped by Jasime. I'm always a bit apprehensive in a dealership but she It was super busy and I had called ahead. I had to wait a short while but was helped by Jasime. I'm always a bit apprehensive in a dealership but she made me feel welcome with no pressure. She answered all my questions and I explained that I had a better offer from another dealer, she matched that price. I was very happy with the outcome and felt I received a good deal and would gladly work with Jasime again. More