Wilde Subaru

Just bought my 4th Subaru from Dave Lehman- 2022 Ascent Touring. Dave makes it too easy to buy a car. My lease was getting close to end of term so I walked in on a Wednesday morning just to catch up with Touring. Dave makes it too easy to buy a car. My lease was getting close to end of term so I walked in on a Wednesday morning just to catch up with him and see what they had on the lot. Dave says "I've got the perfect new Ascent for you...it's green, let's walk out and see it!" 2 hours later I'm driving a brand new car off the lot. Good price, good terms, exact Subaru I wanted - no stress. Finance guy Steve Hill is a great guy too, easy to deal with no pressure. Thanks guys! More

On Nov 27, 2021, I received an email reminding me that it was time to schedule maintenance for my 2020 Subaru Outback, VIN 4S4BTACC5L3162717. I made an online appointment right away for an oil change on Jan was time to schedule maintenance for my 2020 Subaru Outback, VIN 4S4BTACC5L3162717. I made an online appointment right away for an oil change on January 8, 2022, at 11:30AM. I arrived Jan 8 at 11:30AM and was greeted by a service person named Joel. He asked what I came in for and I said I made an appointment for an oil change. I added that I would like my headlights checked as they seemed to be aimed too high. I further said I have been receiving high beam flashes from oncoming motorists and that my wife complained that my headlights blinded her when I was following behind her car. Joel immediately told me that my headlights automatically adjusted and that when I go around corners my headlights also turn. I told him that I didn’t think so. Joel then said that he wasn’t sure if that adjustment could be made this visit and that he would consult another service person. That person (I did not catch his name) concurred with Joel that a headlight adjustment could not be done on this visit and that I would have to make an appointment specifically to have the headlights checked. Then that person opened the hood of my car and said something about an “easy adjustment”. He looked around and finally closed the hood. That person then told Joel to “write it up” in case the headlights could checked on this visit. 11:40 AM - Joel and I walked to his desk at which time Joel informed me that it could take up to two hours to have the oil change completed due to covid issues. He added that “if you had come in off the street would be 4 hours”. I signed the paperwork and went into the waiting area and had a seat. 2:02 PM, two and a half hours later, Joel walked past where I was seated in the waiting area without a word. I called to him and said that he had said “up to two hours” and it was now two and a half hours. He replied, “I know”. I asked him to get me an update and he said he would. 3:00 PM – Joel came into the waiting area and looked at me and said, “You are still here?” I agreed with him and reminded him that it has been an hour since he said he would get me an update about the status of my car. He asked what kind of car I had, and I replied “a 2020 silver Subaru Outback. He nodded, walked off. 3:25 PM – Joel returned and handed me a sticky note. He explained it was for a free detailing, of my car, for having to wait 4 hours for an oil change. He walked off again. 3:30 PM – Joel returned informing me that my car was being started on now. I asked that my car be returned to me, right away, as I could wait no longer. He managed to have my car up front in a matter of minutes, handed me the fob and my coupon. That ended my attempt to have my car serviced today. I found Joel to be lacking in customer service skills, unable to perform his job in a manner consistent with those of service personnel I experienced during previous visits to your service department. I find it unacceptable that he could not keep me updated as to the status of my car during this notably unusual visit. More

Belmir was great to work with! He listened to what we wanted, answered our questions, and kept us informed at every step of the way. He wasn’t pushy and I didn’t feel pressured into buying. It was all ar wanted, answered our questions, and kept us informed at every step of the way. He wasn’t pushy and I didn’t feel pressured into buying. It was all around a great experience. We will definitely be coming back the next time we need a new car! More

Excited to find new Subaru Legacy with heated leather seats & lots of safety features! Thanks for the great service. seats & lots of safety features! Thanks for the great service. More

* Outstanding Professional Service *It has been the * Outstanding Professional Service * It has been the highlight of my day working with Kailee on the phone today! She is so nice, not to mention pat * Outstanding Professional Service * It has been the highlight of my day working with Kailee on the phone today! She is so nice, not to mention patient, polite, professional, knowledgeable and a complete pleasure to work with! I will be working with her to purchase a 2022 STI when they are released. I give her my highest recommendation and I am 100% confident that you will also be happy to deal with he. Such a nice good natured young lady that I could see her being friends with my own daughter! She made an impression on me as you can see. Sincerely, Ricky Shelton Oconomowoc Wisconsin More

Kay was incredibly responsive, friendly, and knowledgeable. She answered all my questions in a timely manner and worked hard to find a vehicle that really met all of our needs. I would highly re knowledgeable. She answered all my questions in a timely manner and worked hard to find a vehicle that really met all of our needs. I would highly recommend her the next time you plan to purchase a car. More

If you are in the market for a new car, Hans is your go-to guy. He was great to work with and made the entire experience a great one. Hans has a much appreciated laid-back and friendly approach to sales go-to guy. He was great to work with and made the entire experience a great one. Hans has a much appreciated laid-back and friendly approach to sales. We loved that he was straightforward and fun to work with. This was honestly the best experience we have ever had buying a car and will seek him out when buying a new one. More

Beware of the Maintenance Packages. Long time Beware of the Maintenance Packages. Long time Wilde customer. I have purchased several vehicle through Wilde and have always kept up with ma Beware of the Maintenance Packages. Long time Wilde customer. I have purchased several vehicle through Wilde and have always kept up with maintenance. Have been happy with service in the past. Last year I had a oil change done. I was told I would need tires in the near future and recommended to have the 30,000 mile maintenance performed, other than that every thing looked good. Due to the pandemic this past year I worked from home and only put on 1000 miles. Called in March to schedule maintenance and have the Subaru recall performed. Received a email confirming the date. A few days prior my appointment was changed without my knowledge. Called Service to inform them that I received a email confirming the date. I was told the appointment was never scheduled though they would fit me in. Brought my car in and provided a business card with a service consultant to contact if I had any questions. During my recommended maintenance I was informed by a new service consultant that my rear brake pads and rotors had very little life left. They were unable to resurface the rotors due to their condition. . I didn't question the consultant and decided to have the brakes done. Received my car later that day, could honestly not tell any difference with the 30,000 mile maintenance that was performed. During my appointment, the service department performed the recall. Service department attached the wrong part. I was told the part that was for California only. What? I was told I would have to bring in the car and they would attach the right part. Had several questions and called the Service Manger who never returned my calls. So much for Customer Satisfaction their being number 1 goal . Have recommended a fair amount of people to Wilde in the past who purchased vehicles. I have warned them regarding my experience. More

Working with Ryan on a new Forester purchase was a positive experience. No pressure, answered all questions-and even brought in expertise of fellow co-workers as needed. Very pleasant and easy to work positive experience. No pressure, answered all questions-and even brought in expertise of fellow co-workers as needed. Very pleasant and easy to work with! More