Wilde Subaru

Jackie is customer focused. I have worked with Jackie selling Subaru's at another dealership and love dealing with her. She is very helpful and will always listen to your needs and then find the perfect selling Subaru's at another dealership and love dealing with her. She is very helpful and will always listen to your needs and then find the perfect vehicle. Her customer service skills are top notch. She knows her Subaru products. If you are looking for a new Subaru then contact Jackie for great experience. More

For the past 25 years my husband and I have happily only owned Toyota vehicles. Our experience as a Toyota owner has been reliably positive. This made our decision to purchase a vehicle from a different man owned Toyota vehicles. Our experience as a Toyota owner has been reliably positive. This made our decision to purchase a vehicle from a different manufacturer even more difficult because we have always been pleased with Toyota. After months of car research, we decided to take a chance and buy a Subaru. It was a challenge to find the exact Crosstrek we wanted, in fact, there were only 2 available in our state with the package and color we were looking for and they were both were a 4 hour round trip drive from our home. My husband emailed both dealers and immediately received a price on the car at Wilde Subaru. Satisfied with the quote, he called right when they opened on November 30, 2020 to ensure the Crosstrek was still available and a salesman, Alex K., said it was. He told him we would like to buy but live 2 hours away. He asked for my phone number and told my husband he would call right back with some information he requested about the car. When we did not hear back from Alex, 2 hours later, my husband called Wilde again. This time he spoke with another salesman who took our information and said he would have Alex call back. We finally got a call back another hour later only to be told the car we wanted to buy was sold. Alex said there was one other Crosstrek Limited in Cool Grey Khaki on the lot but it had more options with a different package than the other car we had called about and wanted to buy, it was $1,300 more. My husband told the salesman we wanted to review the options and would call him back. My husband called back shortly after that, spoke with a different sales associate about the vehicle as Alex wasn’t available for the call so we put a $500 deposit down to ensure they didn’t sell it before we could make the 2-hour drive to Wilde. Four hours of our time was already invested in attempting to reach Alex in order to purchase the vehicle and obtain information before we started on the road – we didn’t want to drive two hours only to find out on arrival that this vehicle was also sold during the time we were attempting to reach Alex. My husband and I arrived at Wilde at 3:45PM expecting to quickly finalize the paperwork. After taking the car for a short test drive (15 minutes) and looking it over we went back inside to finalize the sale with Alex. During the time we were meeting with him, he was called away several times to assist other customers. When the final paperwork was presented to us the price reflected was more than the price we were given originally. Of note, we had one price from the Wilde web-page for the car available, a different price when Alex called us to give us the information on this vehicle, and a different price when we called back to put money down. (4 different prices on the same vehicle the same day!) We pointed this out to him, he had to discuss with management and re-do the paperwork. During this whole process I do not feel we had the salesman’s attention, he was constantly being pulled away to follow up with other people. We sat and waited reviewing the books on the vehicle until the finance gentleman was ready to work with us, this wait was over an hour. By this time, it was 7:00PM. We had to eat dinner quickly in our car while we waited for the finance department to be ready for us. Keep in mind this is over 3 hours after we arrived at Wilde. We finalized all the paperwork and was told yet again to wait for Alex as he was with another customer. By this time, it was at 8:30 PM. I informed the finance gentleman that I would not wait, I requested for someone else to assist so that we could be on the road for our 2 hour drive back home. The finance gentleman said something to Alex while he was with someone else and he came over a few minutes later and said he’d be ready soon to go over the vehicle with us. At this point, we were exhausted, had already spent far to long waiting for good customer service. I asked for the keys and the car so we could just leave. He handed us the keys, showed us where the car was and my husband had to assist to switch over the license plates from our car to the Subaru. Not only was this process needlessly long, but we are in the middle of a pandemic and I was left to wait in a dealership for 5 hours to buy a car. The delays had nothing to do with anything on our end. It was beyond frustrating to witness at least 5-6 other salesman sitting around talking to one another, feet kicked up, on their cell phones as we continued to wait for a salesman that was obviously dealing with more than he had time for. In the end with travel, this took 9 hours in total, not including the 4 hours back and forth on the phone before we even left home. After leaving the dealership, the next day I remembered that I wasn’t asked about / told about the Share the Love $250 campaign, I would have loved the opportunity for a donation choice to be made. In addition, I emailed Alex to find out more information regarding extensions on the purchase of Starlink pricing. I asked for a copy of what he had sitting on his desk so that I could review adding more time to my Starlink subscription. He did email back that he would check into it and it has been 2 weeks and I have yet to receive a response. I am not sure why he didn’t respond with the information, what I asked for was literally on his desk when I was there. To say the least, I am extremely disappointed with this entire experience. Had we not researched this particular vehicle for months, had few options to purchase the vehicle we wanted from other dealers, we would have left and not purchased a vehicle from Wilde Subaru. We am pleased with our Crosstrek but the purchasing experience was an absolute disaster. We are hopeful this is not an indication of how our Subaru experience will continue to play out and make us regret not purchasing another Toyota. More

Great job understanding my needs prior to purchasing & explaining all the features when I picked up vehicle. Highly recommend 👍 looking forward to enjoying my new 🚗 in 2021. explaining all the features when I picked up vehicle. Highly recommend 👍 looking forward to enjoying my new 🚗 in 2021. More

Worst Car buying experience I've ever had. Honestly, wish I didn't go through with it. I went in on Saturday and test drove a Subaru. I than began working with Tony in negotiating a deal. Once we narrowed I didn't go through with it. I went in on Saturday and test drove a Subaru. I than began working with Tony in negotiating a deal. Once we narrowed down the deal he had me fill out a credit app and made me sign to buy the car. I told him I didn't have a insurance card with me so he said you can pick it up Monday. This is when I thought we were all good until the NEWLY appointed finance team gave me a call on Monday saying we can't finance the 2013 vehicle because of the age(something you think the finance team would know). Dan in the finance team was done searching after ripping up my credit with 7 inquiries and essentially told me good luck finding something(btw dealer financing should be beating every other rate out there) I went back to my prior preapprovals and was able to purchase through them at a higher rate then what was negotiated at the point of sale on Saturday. Also, for a finance guy to make you do all the work is a disgrace. I have high Respect for Wilde locations and this makes me never want to get a car through you again or recommend you. I want someone at Wilde to make this right. I will now be paying an extra $22 per month for the next 6 years. More

Matt was very helpful and accommodating, made my purchase/lfirst lease a breeze. It also is my fisrt subaru...i will always go back to Wilde Subaru purchase/lfirst lease a breeze. It also is my fisrt subaru...i will always go back to Wilde Subaru More

Love my new Forester! I live in Waunakee but we went to Wilde bc they gave me a fair price on my trade and competitive price on my new vehicle. The 2020s are few and far between but I really wanted a green Wilde bc they gave me a fair price on my trade and competitive price on my new vehicle. The 2020s are few and far between but I really wanted a green one with specific features and Belmir found me just the one I wanted. Super nice guy- professional and funny. I would def recommend this dealer. More

Thanks to Dave Lehman and Mike Scott for getting us our new 2021 Subaru Crosstrex, this is our 5th Subaru from Wilde. Love it Thanks again new 2021 Subaru Crosstrex, this is our 5th Subaru from Wilde. Love it Thanks again More

A special shout out to Pete Erkkila, Franco Ithier, and Kevin Schmidt for making our new Subaru buying experience - great! Our situation was unique and the management team was fabulous. Highly recommend b Kevin Schmidt for making our new Subaru buying experience - great! Our situation was unique and the management team was fabulous. Highly recommend buying your vehicle at Wilde. More

I am extremely disappointed with my experience here. I took my car out of state for service while on vacation and was alerted that I was missing my cabin air filter completely and that my drain plug had took my car out of state for service while on vacation and was alerted that I was missing my cabin air filter completely and that my drain plug had sustained damage from being over torqued. It doubled my cost for an oil change but I was happy that they were able to correct these issues. I left a short google review and called the service manager Kevin. He returned my call the next day only to explain that “it happens”, his guys forget to put in the air filters and that they would Reimburse me for the part. However he kept emphasizing that he was only doing it because I was “such a great customer”. Not because they had screwed up and not given me a part I had paid for previously. He hammered this point about 12 times in this 15 minute phone call, that I was only being worked with because I was a “great customer”. I have bought two Subaru’s and exclusive services them through Wilde. However, when I brought up the drain plug he became defensive and cut me off to say they weren’t accepting responsibility for that. I stated it was fine I had the bolt I could bring it in to show them no problem. He then proceeded to tell me how they get this complaint all the time when people go out of state and it used to be a problem back in 2009 when he first started working there but since then they had bought Honda torque wrenches and set them specifically. Now I did not have time for the condescending explanation that continued for about 8 minutes and I know what a torque wrench is. I tried to get off the phone and he continued to talk when he finally finished I said it’s fine I can bring you the plug. He stated that he would like to see it and I wished him a good day and that I would contact them when I was back, he grumbled and hung up the phone. This whole interaction had left a poor taste in my mouth and I had originally left a google review before Kevin had responded to me. On this Pete Erkilla has left a number and asked me to contact him. I went back and fourth but eventually decided to give him a ring based on how the conversation with Kevin went, it’s been two weeks and he has not reached back out. I left him a message because he was out of office, I was kind and straightforward in leaving the message. Overall I would recommend servicing your Subaru somewhere else, and maybe just avoiding Wilde as a whole. The service department seems very relaxed with the fact that these mistakes happen what sounds like pretty frequently. To me it’s not ok and the customer service was even poorer. Save your money for someone who cares about your vehicle and their customers. More

My husband and I had a great experience purchasing a new Forester at Wilde Subaru. Dave Lehman was extremely helpful and got us through the whole process thoroughly and efficiently. We highly recommend Dave Forester at Wilde Subaru. Dave Lehman was extremely helpful and got us through the whole process thoroughly and efficiently. We highly recommend Dave and Wilde Subaru for a pleasant, no pressure car buying experience! More