Wilde Toyota - Service Center

BUYER BEWARE!! I purchased a Toyota Sienna from Wilde back in 2012. During the purchase of this vehicle I was sold an extended vehicle warranty for $1500 that I was told would cover my newly installed DVD players for 7 years or 70000 miles. After 6 years we started having issues with them not working. When I brought my vehicle in to be serviced, I was informed that my warranty would not cover them. When I questioned why, multiple Wilde employees informed me that the salesman that sold me the warranty must not have known how it worked and that this warranty would not cover my DVD players. After everyone that I reached out to for help at Wilde told me they could not help me any further I called the general manager for the dealership Joe Zanella. After a long conversation with him explaining my situation he basically blew me off saying that we was sorry that I was misled, but that he would do nothing for me. He informed me that even though his employee gave me bad information, it was basically my fault for trusting him and the information he provided. Needless to say I will not be returning with any of my business to this dealership in the future. Customer service does not seem to be a priority here, but taking other people’s money under false pretenses is.

First off i want to start by saying I have been going to this dealership for years and have never had a problem with them. 2 days ago I took my car in for a simple oil change/tire rotation along with the check on fluids/etc. It came out with major clunking going on so I take it back to them and somehow the brakes weren't put together properly and the wheel cyclinder broke. They repaired it no cost and provided a shuttle which was amazing! I go to pick up the car later that evening and as I'm driving home I start to hear clunking again. (Mind you when I brought it in there wasnt any clunking) I call them up and set up an appointment for today. I bring it in and one of the machnics looks into for me and tells me it's because of old hardware on my brake system. Its a 05' so I don't put any second thoughts against him. Well it's $70 later, they fix the hardware put the brake system all back together. And what do you know it starts making more noises on the way home then the way there. I am severely disappointed. I'm not going to bring it back and have them tell me i need to spend more money, when the only reason any of this began is because a mechanic didn't do his job right. It's sad when they admit it. I thoight I could trust them, but sadly I can't. It's more sad when their own shuttle man tells me they don't have enough people working because they are too cheap to hire more, even more sad when he says alot of cars have been coming back. Do yourself a favor and go to machanic you trust. I thought because it's a dealership they would be a straight shot. Well now my car is sitting in the garage with even more sounds than going in. And we all know how it goes you can't prove anything, so they won't help. Total waste of time and $70. 😒😒

I needed a new muffler and David remembered me from an emissions test he did for me a few weeks prior. He mentioned I should have my muffler taken care of so I came back a few weeks later and he was eager to help me out. David was reachable at any time of the day and really cares about his customers. He took the time to walk me through what my car needed and checked everything to make sure the maintenance of my car is up to date. Overall, David took the time to help me and is someone I will continue to seek to service my car.

After needing service on my 2007 Toyota Prius Touring model with 175k on it. I didn't feel it appropriate to return to Safro/Napleton Toyota after years of service there and the treatment my husband received from them after getting hurt on the job after 19 years of dedicated service there. I truly felt Henry Tessmer and Co. don't appreciate people and therefore didn't want to share my hard earned money at his place of business. Therefore I asked my husband who he knew in the business. He spoke highly of Mr. Mike Greco. I asked where he was at. He told me Wilde Toyota. I asked if he would contact him and get something set up. Which He did. Mike set us up with John Puering, John involved Adam when things were discovered about poor workmanship over an accident in cured 2 months after I took delivery in 2007. They also explained as my husband believed that the regenerative batteries failed. Wow! Mike and John got them covered all but shipping and installation. Then explained about a leaky water pump, which we had replaced, along with some other necessary repairs. Now it's off to Goffs Auto body to get corrected. A Big Kudos to Mike, John, Adam, and the Tech. I look forward to continuing my service at Wilde Toyota, and can not wait to get the 51 mpg Rav from them. Thanks, Joyce W

Dave is amazing to work with! Very friendly and always does a fantastic job in recommending appropriate services for my vehicle. He works closely with the technician and calls me at work/home if needed with an update if something else was needed on my car. Thank you Dave for always going the extra mile and providing me and my family with such an amazing customer service.

David Olguin and Wilde are very thorough in the repairs, and have a great new facility. Questions are answered and researched if no answer is immediately available.

Excellent description of service performed,. My questions are always answered. Asked for next service appointment . Knowledgeable with all maintenance aspects of vehicle. always smiling and helping

Let me start off by saying I have been going to this dealership for 25 years and bought 5 vehicles from them. My wife owns a toyota camry which we only have it serviced at Wilde.On two previous occasions we took the vehicle there and they damaged her rims so bad, they had to send the rims out to be re-coated while we had to use a rental vehicle both times. both times they gave us and her a hard time dealing with this issue. 3 weeks ago I took her vehicle there for a simple tire rotation....service guy said 45 min....well 1 hour and 15 min. goes by and I go looking for service guy. I find him and says he was looking for me... I said I was in the waiting room where he told me to go...he has a handfull of severally damaged lug nuts and says they are having a very hard time getting them off her car. i said holy crap...looks like they are using wrong size socket..He then tells me I need all new lug nuts at 4 bucks a pop!!!! I said you guys damaged them..you need to replace them....well we had to go see the service manager to ok new lugs. this is the same guy we dealt with with the damaged rim issues...of course when i told him who I was he didnt remember me...so he oks lug nuts...I then tell him I dont appreciate getting lied to...he says who lied to you...i said service writer and mechanic who took off tires said these lug nuts were stripped when I came in....I said they were most definetly not...I gave him one more chance to save himself and again he insisted they were severally damaged when I brought the car in.....so I proceeded to pull out my phone and show him time stamped pictures that I took 15 minutes before bringing the car into their garage that clearly shows each rim with perfect lug nuts that you can zoom in and clearly see....BUSTED!!!! .Dealt with 2 guys there now and the last guy told us he woukld contact us and still havent heard from him in 3 weeks...nice customer care...I also filed a complaint with Toyota...

David has helped me with the past couple of oil changes and only have great things to say. He is very personable and realistic about proposed work for your vehicle. He answers any questions that you may have. I highly recommend working with David!

So my mom's brand new 2016 Sienna car radio died after only owning the car for 1 and half year. Took it to Toyota dealership by where she live, they going to charge her $1000 for replacing it. Didn't offer to do anything further. I got frustrated, ask her to bring it down to Wilde Toyota where she bought it. Took it to David in services and he did what he could, made some GREAT recommendation. I got on the phone with Toyota Services, and within couple days, I received good news, they will replace my mom's radio for FREE. I know there are many service guys out there but I truly believe no one can be as passionate about their work as David, taking great care of his customers.