Wilde Toyota - Service Center

They mishandled my personal information and that of another customer. We received each other's personal information including name, address, phone number, and VIN of each other's vehicles. They claim t another customer. We received each other's personal information including name, address, phone number, and VIN of each other's vehicles. They claim that they were able to fix it, but i asked for a Toyota shirt (not a Wilde shirt) because I love the toyota brand and own two of them. The assistant GM promised me he would get me one, but I have never received it. He refuses to answer/return my phone calls. I was looking to potentially purchase another vehicle and while bringing in my Avalon for routine maintenance, I take with a salesman. He repeatedly lied to me and when I called him out, he kept saying that misunderstood him. That may have been true once, however, when my wife and I both heard the same things and then the salesman denies he said multiple things, that's not misunderstanding him, that's him lying. Their service department was embarrassing on this visit. Other customers and I were left waiting between 10-15 minutes before anyone acknowledged us. Meanwhile countless service advisors walked past us and never acknowledged our existence. Another service advisor was swearing at a customer on the phone while feeling herself up, and other advisors were standing around joking with each other. This place is a total embarrassment to the Toyota brand. If it wasn't for the fact that my service appointments are free, I would never come back. Save yourselves and don't come here! More

When I pull in to the service area they don't rush from there desk to help you.Went in to have a tire rotation the severs was ok.I will can back. there desk to help you.Went in to have a tire rotation the severs was ok.I will can back. More

I had great service. Actually listen to my concerns and fixed the problem I was also pleasantly surprised at the length of time I was there- Expected it to be a long ap Actually listen to my concerns and fixed the problem I was also pleasantly surprised at the length of time I was there- Expected it to be a long appointment But was in and out within two hours. More

Service was fast and the work was done correctly. I may be bringing it here for future oil changes because I'm tired of being overcharged by the Lexus service center I may be bringing it here for future oil changes because I'm tired of being overcharged by the Lexus service center More

Went in for an oil change and tire rotation. It took 2 hours and we had an appointment. Total price was $77 which is reasonable. Brook was very helpful getting us coupons and keeping us informed It took 2 hours and we had an appointment. Total price was $77 which is reasonable. Brook was very helpful getting us coupons and keeping us informed. More

Orderly, prompt, efficient , Helpful , and washed my car. Helped me with my phonem abswered akk qyestuibs car. Helped me with my phonem abswered akk qyestuibs More

Efficient and friendly. Good communication from the service advisors. So far I have never felt any pressure to purchase any services. Only issue I have is the poor quali Good communication from the service advisors. So far I have never felt any pressure to purchase any services. Only issue I have is the poor quality wifi in the customer waiting area, generally I am never able to connect. More

This is the third time they said their car wash was down. I was hoping they would wash my truck after service. I was hoping they would wash my truck after service. More

When I needed many items serviced recently, Phillip, the Wilde service person, did not press me to get the work done. I said I needed time to think about it. Phillip handed me the estimate and walked me t Wilde service person, did not press me to get the work done. I said I needed time to think about it. Phillip handed me the estimate and walked me to the area to pay for my oil change. When I returned to have the work done the next week, I was pleased that all the estimated items could be done in one day. In fact, the work was done earlier than I had expected. My RAV4 runs beautifully. Wilde has some amazing employees. Phillip and the employees who serviced my car exceeded my expectations! More

They were excellent, fast and efficient, courteous, professional, informative. Will go back for services in the future professional, informative. Will go back for services in the future More