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482 Reviews of Wilde Toyota - Service Center
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December 28, 2016
Service is sub par and did not receive my monies worth Today dropped off my Car for service at 9:33 AM to have a diagnostic check up for engine light being on. Car was promised to be finished with this dia Today dropped off my Car for service at 9:33 AM to have a diagnostic check up for engine light being on. Car was promised to be finished with this diagnostic work up by or before 5pm. Service person I was working with called me at 4:06pm I missed the call unfortunately and called back at 4:40pm. I went straight to his voice mail and he left before 5pm as he did not return my call. I called again and spoke to another service individual which did not know anything about my car as the original service person never wrote any of the mechanics findings into the computer. Normally when you pay 187$ a mechanic checks everything out, writes notes and speaks with the customer service rep who then writes everything up and logs it into the computer so if you come early or late its ready and there for you. My customer service rep did not write anything down before he left work. On the phone message all he said was "call me back". As i spoke to the 2nd rep he was not confident because nothing was written down and when i came in close to 8pm nothing was written up yet. I know this because I asked the cashier if I could pay and she said nothing was ready and I could not. I was upset at this point as it was promised to be done by 5pm based on my paperwork. The cashier told me "the manager is typing furiously to try and get it ready". Okay so a person who didn't talk to the mechanic is working off scrap notes to put together an estimate and list of problems that need addressing with my car. As well as he is doing it in a rushed fashion. How is this worth the money I spent? The manager did not even offer to go over the notes or estimate with me either which was rude. TLDR: Service is sub par. Paying 187$ and not having anything explained is very dismal. More
by CamStrix
Employees Worked With
Ray Valdez
December 13, 2016
Not so fast Our experience in selecting a car went well at Wilde. However, after that we have experienced several disappointments. After selection we met with the Our experience in selecting a car went well at Wilde. However, after that we have experienced several disappointments. After selection we met with the finance dept to discuss financing and service packages and felt very mislead in the process. We were told by a Manager that our package would include oil changes and tire rotations among other computerized services. That was not the case when bringing our car in for service. When seeking further guidance on the service package, the finance rep abruptly hung up instead of providing clarification to a question. Also, the service center experience has not been great either when bringing the car in for oil changes and rotations. Even when making appointments there have been long waits and on one occasion a communication gaffe where our car was not worked on at all despite waiting in the lobby for almost two hours. Having also purchased a vehicle on the other side of town at Andrew Toyota, we have seen what supreme customer service looks like and the value a dealership can bring throughout the buying and service process. In our opinion that is lacking at Wilde Toyota. While they insist on asking for 5 star ratings on follow up surveys, they should be asking instead how they can improve on customer satisfaction after the selection process. More
by Pat
Employees Worked With
none of the above
December 03, 2016
Great car at a great price Kevin Nelson our sales representative was very patient with us over the Thanksgiving Holiday weekend. We were initially interested in another vehicle Kevin Nelson our sales representative was very patient with us over the Thanksgiving Holiday weekend. We were initially interested in another vehicle which got sold before we could make it over. We eventually purchased a superior vehicle at a better price through Kevin. Speaking of prices, as we looked for cars Wilde had by far the best prices on similar vehicles which limited the amount of negotiating we felt the need to do. In addition, we were treated very well throughout the purchase process, couldn't have asked for more. More
by Juto
Employees Worked With
Kevin Nelson
October 25, 2016
Over 2 hours for an oil change and tire rotation Just needed an oil change and tire rotation. The service rep said it would only an hour. At an hour and 20 minutes he said it would be done any minute Just needed an oil change and tire rotation. The service rep said it would only an hour. At an hour and 20 minutes he said it would be done any minute. I waited another hour for my car to be done. There were also only 2 people a head of me. That will be the last time I go to Wilde for service. More
by Justine
Employees Worked With
John
September 22, 2016
100K Check and Oil change Friendly and quick service. David greeted me by name, and quickly got me registered into the computer system. I relaxed and caught up on emails using Friendly and quick service. David greeted me by name, and quickly got me registered into the computer system. I relaxed and caught up on emails using their free WIFI while they checked the Camry. When done he did a thorough review of the check-up findings. Thanks David. More
by StevenProdoehl
Employees Worked With
David Olguin
August 18, 2016
Informative but not pressured As I was getting my oil changed I thought about what I would do when my lease is up. I wandered to the used car area and Nick Stern greeted me with a As I was getting my oil changed I thought about what I would do when my lease is up. I wandered to the used car area and Nick Stern greeted me with a smile. After telling him I was not interested at this time, he still took time to answer all my questions without hurrying me along. Even though he knew I wasn't going to buy now, he treated me like a valued customer. Incredible experience! More
by Shelly C.
Employees Worked With
Nicholas Stern
May 27, 2016
customer service I would say Tony chan, he is a great helpfull customer serice that helping us find the toyota rav4 last week that I bought from the wild toyota dealer I would say Tony chan, he is a great helpfull customer serice that helping us find the toyota rav4 last week that I bought from the wild toyota dealership. I will recommend him to any friend or family that need a car. So he can help them find the right car as him help me. Thank you. More
by Yangxiong
Employees Worked With
December 18, 2015
TERRIBLE SERVICE AFTER THE SALE!! DON'T buy or lease from Wilde. My wife and I mistakenly turned our vehicle lease in early. That was our fault. We are being charged $2400 for this. Tw DON'T buy or lease from Wilde. My wife and I mistakenly turned our vehicle lease in early. That was our fault. We are being charged $2400 for this. Two important factors though: the dealership told us at the service desk, that our lease was due in 2015 not 2016-- this occurred at my wife's last oil change which is documented in their system. Whichever young lady worked the desk that day told my wife this--yet Terry S the manager insinuates my wife is basically lying. Convenient. Also, I called on a separate occasion and the gentleman I spoke to concurred that our lease was due in 2015 not 2016. Several calls to JOE ZANELLA the GM (insert laugh here) never were returned. Go figure. And Terry S was the rudest manager and most condescending person I've ever worked with. Several calls into him were scarcely returned. Listen, I've worked in sales for 15 years and would never treat my clients this way. I'm not asking for them to pay $2400 since this was hugely our fault for not checking the paperwork. However take some responsibility. Conveniently they cannot locate my recorded call. Go figure. FUTURE POTENTIAL CUSTOMERS... PROCEED WITH CAUTION. YOU WILL NOT HAVE A POSITIVE SERVICE ORIENTED EXPERIENCE AFTER THE SALE!! Toyotas are great. Just get them elsewhere. Sincerely, Brad F. (Joe ZANELLA... Still awaiting your call and some level of a positive customer experience transaction)-- All, I encourage you to please share this with all your friends, family, and colleagues as I have been and do this around the holidays when your family members are discussing shopping for a new Toyota!! I'm also sharing this with all of my Army battalion at my reserve unit (that's another 110 soldiers within my unit) -- spread the concern and alarms!! CUSTOMERS DESERVE RESPECT!! More
by Bfax
Employees Worked With
Other Employees :
Joe ZANELLA - their unresponsive GM, Gary Thao
December 05, 2015
Great Job Following Up! We bought a Toyota Avalon from Wilde Toyota after working with Jamie Shay. Since our purchase, Jamie has stayed in touch, and made sure our purchase c We bought a Toyota Avalon from Wilde Toyota after working with Jamie Shay. Since our purchase, Jamie has stayed in touch, and made sure our purchase continues to meet the needs of our family. He also made us aware of, and helped us understand, some of the complicated features. I definitely plan on working with Jamie in the future, and hopefully it's still with Wilde Toyota! More
by BKlenke
Employees Worked With
Jamie Shay
September 29, 2015
In and out, quick fix I just moved and needed to get a plate put on the front of my car because there was no plate holder. Dustin approached me as soon as I got out of the I just moved and needed to get a plate put on the front of my car because there was no plate holder. Dustin approached me as soon as I got out of the car to offer help. Even though he is a sales guy, he took me right where I needed to go and got me taken care of quickly. Overall great experience. More
by stjohns5
