Wilkie Lexus

Bad Service I took my brand new car back to the dealership because of a broken seat. Very uncomfortable Dash practically impossible to drive for long distances do I took my brand new car back to the dealership because of a broken seat. Very uncomfortable Dash practically impossible to drive for long distances do it being very uncomfortable. The sales manager told me he was going to call me back in a couple days. He needed to check with Lexus. He never did call back. I finally reached out to Lexus corporate to get them involved. The short version of the story is my brand new car is sitting in my driveway not being driven. No loaner car.I guess I’ll have to rent a car. There waiting for a factory rep to look at my car. It seems the factory rep only comes once a month or so. Just seems kind of hard to imagine I buy a brand new car and it Hass to sit in my driveway while I wait for them to get around to looking at it. Stay away from this dealership. More

First Lexus experience was a WINNER I lease a MB SL550 and my wife leases a Jaguar F type, with an expiring lease. This was the first Lexus experience for my wife and myself. We visite I lease a MB SL550 and my wife leases a Jaguar F type, with an expiring lease. This was the first Lexus experience for my wife and myself. We visited Wilkie because it is closest to our home. We were met by Charles Krimstock in sales who made us feel welcome, at home, at ease, and important to him. He treated us with respect and was able to assist us in narrowing down what my wife was looking for. And he had just the car she wanted, a new Infra Red LC500. She drove it and then we got down to negotiating. We reached an agreement and took possession August 31st. A technician was dispatched to our home to sync the garage door openers to the car for us. This car is loaded with technology which is new to us since this is our first Lexus. Charles Krimstock has gone out of his way to familiarize us with all the gadgets and has graciously met with us several times to make sure we understood all the workings. Charles has made our first Lexus experience an outstanding one and we are grateful to him for doing so. More

Great Experience Recently bought a 2016 CPO Lexus RX350 from Wilkie. Trung Tran was my Sales Consultant and was very thorough, helpful and totally professional during Recently bought a 2016 CPO Lexus RX350 from Wilkie. Trung Tran was my Sales Consultant and was very thorough, helpful and totally professional during every phase of my trade in and purchase. He spent an hour going over the various vehicle options and is readily available to answer any questions. Would recommend him highly for anyone considering buying a Lexus. More

SAM CARTER GREAT GUY VERY POLITE,NICE GUY ...GOOD SALES PERSON...… VERY CARING ABOUT HIS CUSTOMERS...GIVES GOOD DEALS. EXCELLANT FOLLOW-UP WITH PHONE CALLS OR ISSUES WITH VERY POLITE,NICE GUY ...GOOD SALES PERSON...… VERY CARING ABOUT HIS CUSTOMERS...GIVES GOOD DEALS. EXCELLANT FOLLOW-UP WITH PHONE CALLS OR ISSUES WITH NEWLY PURCHASED CARS.. WHEN MY LEASE IS COMPLETE.I'LL GO BACK TO SAM FOR ANOTHER DEAL. More

quality service and repairs I've been a Wilkie Lexus customer since 2004 and continue to find the personell and quality workmanship of the Sevice department to be excellent and v I've been a Wilkie Lexus customer since 2004 and continue to find the personell and quality workmanship of the Sevice department to be excellent and very understanding of my issues. Great Team....Ray Sunday More

Good service We wanted to buy lexus ES 350. We tried different dealer. Wilkie lexus provide us excellent service. We were very impressed there costumer service. We wanted to buy lexus ES 350. We tried different dealer. Wilkie lexus provide us excellent service. We were very impressed there costumer service. Mr Duy Tran was very good and precise about car, More

Service Advisor Jerrell, was very informative and explained all necessary repairs needed and repairs may be upcoming he explained possible time frame when I should re Jerrell, was very informative and explained all necessary repairs needed and repairs may be upcoming he explained possible time frame when I should return to have serviced. Tom, Service manager was also very informative about wear and tear on vehicle. Most importantly very honest about price and time needed to complete repairs. By far most customer focused service representative I have ever encountered. Please ask for Jerrell when needing service. More