Wilkins RV

Satisfied customer Well, I have to say following my last post on the Wilkins RV site, Brian, the owner got in touch with me right away, I took my camper to them as arran Well, I have to say following my last post on the Wilkins RV site, Brian, the owner got in touch with me right away, I took my camper to them as arranged and everything was repaired at no charge to me. I did wait for the new air conditioner unit but was kept informed of the progress at all times. Brian, Kenny, Ray and the rest of the team at Wilkins RV’s in Cicero were outstanding and I want to publicly thank them all for the great service. I have my camper back and am a happy customer. We all have days where we feel a bit off and frustrated, but I’m happy to say I am now happy. Giovanni Quattrone More

Communication with Customer I waited 3 ½ weeks for an appointment to get a quote for the replacement of one of the slide floors in my fifth wheel trailer. I took my trailer Wilki I waited 3 ½ weeks for an appointment to get a quote for the replacement of one of the slide floors in my fifth wheel trailer. I took my trailer Wilkins in Bath and met Amanda Murphy my “service advisor” on 8/21/2019 so she could look at the work needed and take measurements. She told me I would have a quote either later that day or the next day. After a few days I left a voicemail for the “service advisor”. With no response I called and left a second voicemail for the “service advisor” the morning of 8/29/2019. Later that day my wife called and was told that an email would be sent to the “service advisor” for her to get back to us. The “service advisor” called on 8/30/2019 saying that she had called and left me a voicemail. I gave her the benefit of the doubt, although I had missed no calls and had no voicemails. She said she needed the VIIN for my trailer in order to get the proper replacement floor from the trailer manufacturer. I provided the VIIN as requested. Again, after hearing nothing from the “service advisor” I called on the morning of 9/5/2019. She was shuffling papers around trying to give me some partial information. I told her to email me the complete quote. I then checked that she had the correct email and she indicated that she would get sent that day. After receiving nothing from the “service advisor” I called her back on 9/6/2019 only to find that she was not in that day. I then asked to speak to the service manager who was supposedly in an interview. I left him a voicemail and he returned my call later that afternoon. I explained what had been going on and that I was getting tired of the lack of response from the “service advisor”. He informed me that he would need to look through the file at some of the information in order to get me a price. That was a week ago. It is now 9/13/2019 and I have heard nothing out of Wilkins. I cannot believe Wilkins considers it acceptable to ignore a customer, leaving them hanging. All it would have taken was a call or email from the “service advisor” to let me know what was going on. What I do know is that there are other RV dealerships and I will take my business to one of them. Not only for the service on my current trailer but for the purchase of its replacement. More

Brand new Rv with problems not being addressed I purchased my last 4 rvs from this dealership. They are your best freind until you sign on the line then you are pretty much on your own for service. I purchased my last 4 rvs from this dealership. They are your best freind until you sign on the line then you are pretty much on your own for service. Brand new Big Horn antenna doesn’t work leave it there for a week to have it fixed again brand new. Get it bad exact same problem never fixed. We are 5 hours from this dealership nobody cares don’t return phone calls to try and walk through the whole thing myself to try and fix it. Never again will I buy here to bad I but new every two years. More

Excellent An excellent dealership to deal with. Even with the service after the sale. We had a service tech Jerry that was excellent very thorough and professio An excellent dealership to deal with. Even with the service after the sale. We had a service tech Jerry that was excellent very thorough and professional!! More

Chaos. Ordered at show-was very impressed to start-Told 4-6 weeks, came after 8. Order 19, got a 20. Camper came as a 2020- paperwork was set for 2019. Lost Ordered at show-was very impressed to start-Told 4-6 weeks, came after 8. Order 19, got a 20. Camper came as a 2020- paperwork was set for 2019. Lost features, forgot the keys in delivery, camper was never cleaned, radio didn’t work. They lack communication, and didn’t call back they said they would. Will never travel two hours again to give my business. More

First time rv owners Amazing customer service from figuring out what unit we wanted to our demo to the parts department! Thanks so much mate for having patience i know my Amazing customer service from figuring out what unit we wanted to our demo to the parts department! Thanks so much mate for having patience i know my wife is a tough sale lol and the gentleman that did our demo was amazing, us being first time rv owners he did an amazing job of showing us every detail and asking so many questions! We love our 2019 Jayco jayfeather ! More

Excellent Service Dept Bought my first camper from Wilkins Rv Churchville. service dept Excellent Customer Service and very patient with making sure I knew how to operate m Bought my first camper from Wilkins Rv Churchville. service dept Excellent Customer Service and very patient with making sure I knew how to operate my new RV and did not make me feel stupid with my novice questions. Thank you 😊 More

Nightmare1 trailer, canopy leaked, gray pipe broke, flooding underbelly, gas line pipe broke.Requested new line, inspected..never read other repairs needed..in trailer, canopy leaked, gray pipe broke, flooding underbelly, gas line pipe broke.Requested new line, inspected..never read other repairs needed..in shop 3 weeks More

trade in traded in a camper with some damage covered by insurance, ended up some wasn't covered.The folks at Wilkins were very gracious in taking care of us.We traded in a camper with some damage covered by insurance, ended up some wasn't covered.The folks at Wilkins were very gracious in taking care of us.We will always be grateful and support the dealership! Thanks to Gary Drum and every one we were in contact with. More

Excellent sales and service We purchased a used Sunseeker RV in March 2018 through Kreg Crooker, and we wrote a review back at that time and have appreciated his continued suppor We purchased a used Sunseeker RV in March 2018 through Kreg Crooker, and we wrote a review back at that time and have appreciated his continued support. Since then we have brought our RV back to be serviced several times, working specifically with the Assistant Service Manager Ariel Orr, whose name is not listed below - and we would rate her for ?? ?? ?? ?? ?? (5 stars) and Mike, the serviceman who did the repairs. We have been over-the-top impressed with her professional yet personal attention to our needs. She and Mike have gone above and beyond our expectations, resulting in the issues we had being resolved. E really like part of a good family at Wilkins RV. More