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Williamson Buick GMC - Service Center

Miami, FL

4.5
1,854 Reviews

1,854 Reviews of Williamson Buick GMC - Service Center

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September 29, 2021

Very good experience servicing my vehicle received courtesy car in timely manner my car was ready at the time they said More

by DARDLEE
Customer Service
Recommend Dealer
Yes
Employees Worked With
Richard Loero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Williamson Buick GMC responded

Thank you for the feedback! We are happy to hear about your positive experience at Williamson Buick GMC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 29, 2021

No contact from Service advisor after initial diagnosis. No call advising when vehicle was ready. More

by JGTHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Varela
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Gomara
Sep 30, 2021 -

Williamson Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 27, 2021

Mas……………masmasmasMMMMMMMMMMMMM Mas……………masmasmas M M M M M M M M M M M M M More

by rebellious221
Recommend Dealer
Yes
Employees Worked With
Alfonso Robleto
Sep 28, 2021 -

Williamson Buick GMC responded

Thank you for the amazing 5-star rating! Whether it be in service or sales, I hope to see you again soon. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 27, 2021

VERY GOOD CUSTOMER SERVICE I HAD A GREAT SERVICE WAITING FOR THE PART TO BE REPLACED More

by GABY3
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Varela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Williamson Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 24, 2021

Excelente atención, rapidez. Limpieza del área. Organización del orden de llegada. Hasta desayuno. Los Mejores. More

by Gacel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yorny Fundora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Haeffner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beny Ledesma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laz Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Miller, Alfonso Robleto
Sep 24, 2021 -

Williamson Buick GMC responded

Apreciamos sus amables comentarios, Gacel. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 24, 2021

Excellent service, we have been going with for almost thirty years . Although we miss Mickey your service is still excellent More

by fgonzalezlearra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alfonso Robleto
Sep 24, 2021 -

Williamson Buick GMC responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 24, 2021

Very good customer service. Came without an appoitment and got received the best attention in no time. More

by angeland64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Valladares
Sep 27, 2021 -

Williamson Buick GMC responded

Thank you for the feedback! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 23, 2021

Took my CTS in for maintenance and whomever rotated the tires damaged both rear rims. Problem was taken care of but this is not acceptable. It's not the first time I take in for service and some damage is More

by fjb99gpred
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Martinez
Sep 24, 2021 -

Williamson Buick GMC responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 23, 2021

Great experience all around!!!I never dread going to Great experience all around!!! I never dread going to Williamson for service!!! I was in and out in less time than I had planned for. More

by FREDDYMARANTE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Martínez
Sep 24, 2021 -

Williamson Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 23, 2021

Horrible My truck was there for almost a month had to Horrible My truck was there for almost a month had to take it back because they didn’t have anyone that could diagnose an emission system error on a More

by DARIELCRUZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carmen Alicea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Williamson Buick GMC responded

Dariel, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rogers - jrogers@wagmiami.com

Sep 23, 2021 -

DARIELCRUZ responded

I see your email address listed, is your intend that i send you an email? I don’t see any other contact info?

Oct 12, 2021 -

DARIELCRUZ responded

Btw I took my truck to Vera Gmc in pembroke and in 3 days they diagnosed, ordered parts and installed them no problem the service person told me how long it was going to take and kept me up to date the whole time You guys are doing something wrong there or at least not telling the customers what is going on “we are backed up” is not an answer I could have save myself 4 weeks of waiting had the service person told me what “backed up” was

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