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Williamson Cadillac - Service Center

Miami, FL

4.7
3,190 Reviews

3,190 Reviews of Williamson Cadillac - Service Center

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May 29, 2025

Super disappointed probably never buy a Cadillac again roadside assistance guy tried to hustle me $400 at my house More

by Arancibiabailbonds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Loero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Pardo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Lacayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Williamson Cadillac responded

We deeply regret that your roadside assistance experience was disappointing. Providing fair and reliable service is extremely important to us, and we apologize for any misunderstanding. We value your feedback and would like to work towards regaining your trust. Please contact me at janelysp@wagmiami.com so that we may make this right.

May 28, 2025

I arrived a little early and truck was taken right on time and finished in a reasonable amount of time. Pleasant wait. More

by WARNACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Williamson Cadillac responded

It makes us so happy to know that your service was handled promptly and smoothly! Thank you for sharing your experience; we truly appreciate your support.

May 27, 2025

Fue una excelente atención,muchas gracias siempre que llamo para hacer la cita me atienden súper bie More

by MCORBERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Sánchez excelente
May 29, 2025 -

Williamson Cadillac responded

Gracias por su comentario! Nos alegra saber que siempre recibe una atención excepcional y que su experiencia al programar citas es positiva. ¡Estamos aquí para servirle siempre!

May 26, 2025

Excelent service from Richard and all your staff. It's a pleasure always going there for service. More

by CARMRIV2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Varela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Loero
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Williamson Cadillac responded

Richard and the team always strive to provide top-notch service, so we’re thrilled to hear your visit was a pleasure! We appreciate your support and look forward to welcoming you back.

May 26, 2025

All services is coordinated. The attention can’t be better . My sale person is Raph for me the best More

by roberto20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Barraque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McKesson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Williamson Cadillac responded

Thank you for sharing your experience! We’re delighted that Raph provided such exceptional service and that everything was seamlessly coordinated for you.

May 25, 2025

This is a new Cadillac Escalade. I have taken it 2 times for service for the oil changes. both times i have had to return to the dealer because they did Not do the service correctly. More

by GHERRERO
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruno Zayas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Pardo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McKesson
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Williamson Cadillac responded

We sincerely regret to hear about your frustrating experiences with our service department. This is certainly not the level of care we strive to provide, and we understand how disappointing it must be to encounter repeated issues. Your feedback is invaluable, and we will thoroughly review these concerns to ensure better attention to detail moving forward. If there’s anything we can do to make this right, please don’t hesitate to reach out to me at janelysp@wagmiami.com.

May 24, 2025

This week they resolved a tricky intermittent electrical issue in my 2008 Yukon. Mike McKesson provided excellent service, making sure the problem was resolved and provided transportation to and from the se More

by Bswing
Recommend Dealer
Yes
Employees Worked With
Tony Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McKesson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Fernandez, Li
May 29, 2025 -

Williamson Cadillac responded

That’s fantastic to hear! Mike’s dedication to aiding in solving your Yukon’s electrical issue while ensuring a smooth experience truly stands out. And congratulations on your new Terrain! Alberto, Lionel, and Tony are exceptional, and we’re delighted that they made your purchase process both pleasant and professional. Thank you for your support.

May 23, 2025

Personalized attention and friendly excellent service Personalized and friendly attention excellent service from your employees thank you More

by TONNIRUSSO
Recommend Dealer
Yes
Employees Worked With
Richard Loero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Loero
May 23, 2025 -

Williamson Cadillac responded

We appreciate your thoughtful feedback! It's great to hear that our team provided the personalized attention and excellent service you deserve—we look forward to welcoming you again soon.

May 22, 2025

They didn’t rotate my tires, or fix my tire like they were supposed to. Not happy at all. More

by TABLAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Varela
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Williamson Cadillac responded

We’re sorry to hear about your experience. That’s not the level of service we strive for, and we appreciate you bringing it to our attention. Please reach out to us so we can make things right. You may reach me at janelysp@wagmiami.com at your earliest convenience.

May 22, 2025

Very professional and attentive group. Jorge Montes is an amazing sales person and Yair takes great care of servicing appointments. More

by MDMEJIA9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yair Garrido
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Williamson Cadillac responded

Thank you for sharing your experience. We’re delighted to hear that Jorge and Yair provided top-notch service. We appreciate your support and look forward to serving you again!

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