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Williamson Cadillac - Service Center

Miami, FL

4.6
3,280 Reviews

3,280 Reviews of Williamson Cadillac - Service Center

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January 06, 2021

Drove from Fort Lauderdale because they had exact model I was looking for. They had everything ready for me. The drive took longer than getting the car. Lol. They were professional and kept there word. C More

by DONTANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Williamson Cadillac responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

January 05, 2021

I recommend Williamson Cadillac service because they treats customers like family, get your car fix and clean your car. Service personal is very nice and take care of of you. More

by CARLOSCUQUI
Recommend Dealer
Yes
Employees Worked With
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mickey Barrios
Jan 05, 2021 -

Williamson Cadillac responded

We cannot thank you enough for your wonderful review of Williamson Cadillac and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

January 05, 2021

Went for oil change. You guys need someone to greet your customers as every service rep has there head down and they avoid eye contact More

by GILLI33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmen Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Williamson Cadillac responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Jeff Rogers - jrogers@wagmiami.com

January 02, 2021

I had a great experience. Great customer service. Williamson Cadillac is adhering to CDC COVID-19 prevention guidelines. The Service Department was quick and reliable.q More

by TELISEINGRAHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Barbachan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Varela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reggie Bryant, Jimmy Sabbagh
Jan 05, 2021 -

Williamson Cadillac responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Jeff Rogers - jrogers@wagmiami.com

January 02, 2021

I was very disappointing with the service. The person assigned to me was rude as well as the one that gave me the loaner. I took in my car because it was not showing the correct gas. An electric problem More

by Yovanna61joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carmen Alicea
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

Williamson Cadillac responded

We are sorry to hear of your experience on this recent service visit. Please reach out to us to schedule another visit to have your vehicle repaired. Juan Santos Service Manager juans@wagmiami.com

January 01, 2021

Great dealer that stands behind their work. Mike is great and is concerned with what you need and not the dealers bottom line. I’ve never felt that they pushed work on me that wasn’t needed. More

by Terrain2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McKesson
Jan 05, 2021 -

Williamson Cadillac responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Jeff Rogers - jrogers@wagmiami.com

January 01, 2021

Great experience, the service was outstanding. Great communication and prices. The turn around time was rather quick and would highly recommend this dealer to anyone. More

by marlonhernandez101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmen Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Williamson Cadillac responded

We cannot thank you enough for your wonderful review of Williamson Cadillac and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

January 01, 2021

I had the worst experience at Williamson Cadillac. I brought the car in Monday morning with no ac. I explained that I was driving from Ocean Reef to Tampa on Friday. Mickey said that he was confident More

by Robert Sorenson Jr.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie Reyno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mickey Barrios
Jan 07, 2021 -

Williamson Cadillac responded

We apologize for not being able to complete the repairs to your car within the time frame you required. We are proud of the great reputation our service department has achieved in the community but we let you down on this visit.

Jan 07, 2021 -

Robert Sorenson Jr. responded

To add insult to injury when I returned home I had my car fixed. Work was done in 3 hours. I told the local dealership that Williamson Cadillac told me that they had inspected my brakes and that I needed new brakes right away, per Mickey. He went so far as to suggest it wasn't safe. Upon a Cannon Cadillac inspection they told me that my brakes were fine, that they were in very good shape. That is the type of honesty that I look for when selecting a car and a dealer. It's disturbing, that a Williamson would encourage me to spend $600 on brakes I didn't need to. Just glad that I never need to go back to Williamson again.

December 31, 2020

Courteous and rapid service. Made me feel a valued customer! Service was completed within the promised time in spite of a busy day and I went without a reservation! More

by EVIROJON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Williamson Cadillac responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 31, 2020

Wonderful experience I had a nail in my tire and was stranded could not drive car so I called my service writer and he sent manny out to help thank you for him More

by Prrykrs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny ortega
Jan 05, 2021 -

Williamson Cadillac responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Jeff Rogers - jrogers@wagmiami.com

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