Carmen Alicea
Carmen Alicea at Williamson Cadillac

Carmen Alicea

Express Service

Williamson Cadillac

7815 SW 104th St
Miami, FL 33156

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4.8
554 Reviews
4.8

554 Reviews

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554 Reviews of Carmen Alicea

August 25, 2026

Dealership Rating
Employee Rating

Good experience, while I was waiting for my car, I was able to discuss what is available next year, when I have to renew my lease before March. More

by JNSUREDA
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea

August 25, 2026

Dealership Rating
Employee Rating

I always have a great experience at Kendall Williams Cadillac . Thanks to Carmen at the service department . More

by leonort0106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 25, 2026

Dealership Rating
Employee Rating

Carmen was very professional and also considerate. I recommend her 100% Kind, to the point, knowledgeable, acting with sense of urgency, caring More

by NICOLAS.CINDRIC
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea

Aug 25, 2026

Williamson Cadillac responded

Thank you for your wonderful recommendation of Carmen! We’re delighted that her professionalism, knowledge, and genuine care made your experience so positive.

August 23, 2026

Dealership Rating
Employee Rating

Took care of my car's issue without an appointment, fast courteous customer care! Car issue resolved within hours, car running perfectly! More

by Adelai
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea

Aug 24, 2026

Williamson Cadillac responded

Thank you for sharing your experience! We’re delighted that Carmen and the team were able to resolve your vehicle’s issue quickly and provide courteous service.

August 21, 2026

Dealership Rating
Employee Rating

Great service and excellent customer service I will highly recommend Carmen is always doing an outstanding job I have no complaints More

by Sofiablancas7
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea

Aug 24, 2026

Williamson Cadillac responded

Thank you for your wonderful review and recommendation! We’re thrilled that Carmen continues to provide outstanding service and make every visit a positive experience.

August 21, 2026

Dealership Rating
Employee Rating

Vary bad Vary bad service Give car to check 3rd row seats no body work on it More

by Shashi
Recommend Dealer
No

Other Employees Tagged: Carmen Alicea

Aug 21, 2026

Williamson Cadillac responded

We’re sorry to hear that your recent service experience did not meet your expectations. We value your feedback and would appreciate the opportunity to better understand what happened and work toward a resolution.

August 12, 2026

Dealership Rating
Employee Rating

Took a week to provide me a diagnostic. Should have told me when I dropped off Friday that no one would look at my car until following Thursday. More

by caballero4649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 19, 2026

Williamson Cadillac responded

Thank you for your feedback. We sincerely apologize for the delay in receiving your diagnosis and for not clearly communicating the expected timeline when you dropped off your vehicle.

August 09, 2026

Dealership Rating
Employee Rating

Magnificent work and very professional. Carmen was very cooperative and compassionate with my concerns.In general good experience. More

by gacelpi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 10, 2026

Williamson Cadillac responded

We’re grateful for your thoughtful feedback and pleased that Carmen’s professionalism and compassion made a difference. It’s wonderful to hear your experience was both positive and reassuring.

August 04, 2026

Dealership Rating
Employee Rating

service is second to non a pleasure to service my car there , fixed my issues car is driving like new More

by JOSEMAYIO
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea

Aug 05, 2026

Williamson Cadillac responded

We’re glad to hear your vehicle is driving like new, and we appreciate your kind words about our service team. Thank you for trusting us with your car’s care.

August 01, 2026

Dealership Rating
Employee Rating

I have an appointment to bring my car and to see Carmen, she checked my car from front to end and let me know that the left front light of my car was damage, something that I didn't notice, and we agree on More

by PGARAZPE
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea

Aug 04, 2026

Williamson Cadillac responded

Thank you for your detailed feedback. We’re glad Carmen thoroughly inspected your vehicle and guided you through the needed repairs with care.

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