John Varela

John is always honest, reliable and personable! I choose a dealership, in a large part, attributable my assessment of the quality of it’s service department and staff. I choose a dealership, in a large part, attributable my assessment of the quality of it’s service department and staff. More

by HarveMogul Verified Customer Verified Customer

Print

The staff is Professional, courteous, responsive, and timely. We have always had a great experience. timely. We have always had a great experience. More

by yvonnej Verified Customer Verified Customer

Print

My entire experience with the dealership and its employees has been nothing short of fantastic. employees has been nothing short of fantastic. More

by GVMGONZALEZ Verified Customer Verified Customer

Print

Always a good experience. John (and Skip before him) is professional, kind, and offers good advice . John (and Skip before him) is professional, kind, and offers good advice . More

by Josephhabenschuss Verified Customer Verified Customer

Print

The dealer people are excellent very prompt and professional service they tend to my needs was satisfied Thank you professional service they tend to my needs was satisfied Thank you More

by Carrie Verified Customer Verified Customer

Print

It started well but disappointingly fell apart. Phone attendants were courteous and helpful and we dropped off our car as agreed and informed the staff about 2 different mechanical issues. We never Phone attendants were courteous and helpful and we dropped off our car as agreed and informed the staff about 2 different mechanical issues. We never got a call back to inform us about status, the repairs needed, a quote, or a timeline. We always had to call in to check on status and did not get one until three days later when we eventually got a verbal quote for only one of the two mechanical issues discussed at intake. We lost confidence that the work would be done in a timely manner and respectful of our time given the complications of having to have our vehicle in the shop for a long period of time. We picked up our vehicle from Williamson and took it to a certified mechanic who completed the repairs of both mechanical issues in one day and for 1/5 (one fifth) the cost quoted by Williamson. The car is working fine and the repairs have a three year warranty. We can understand how a shop can get busy and may need time to do its work, but it does not help build the good will and trust of a customer when the burden of checking in on the status falls entirely on the customer and especially when the time to do the repairs is unclear and the cost of doing the repairs is 5x what it is elsewhere. The fact that the verbal quote only addressed one of the issues (the more expensive one), is especially bothersome in that it feels like Williamson is prioritizing the repairs based on profit and not on quality of service. More

by robrov Verified Customer Verified Customer

Print

Unsurpassed attention John was amazing. He explained everything very well. Was patient and is worth his weight in gold. He explained everything very well. Was patient and is worth his weight in gold. More

by SYLVIABAEZ Verified Customer Verified Customer

Print

The car took about a week to get fixed. When it was finally ready to be picked up, I arrived only to find out the battery was dead. I then had to wait another couple of hours for them to re When it was finally ready to be picked up, I arrived only to find out the battery was dead. I then had to wait another couple of hours for them to replace the battery. To make matters worse, the original problem I brought the car in for—the squeaking noise—is still there. More

by Albert41 Verified Customer Verified Customer

Print

The service by John Varela and others was professional and friendly. Multiple updates were provided as the work was being completed. Work was finished quickly and correctly. and friendly. Multiple updates were provided as the work was being completed. Work was finished quickly and correctly. More

by chris Verified Customer Verified Customer

Print

John Varela is a highly professional individual with extensive knowledge of his work. He explained the service process my vehicle would undergo in detail and showed me where sit and wait. The estimated extensive knowledge of his work. He explained the service process my vehicle would undergo in detail and showed me where sit and wait. The estimated time was met exactly. I am very pleased with the service provided More

by josecueto2013 Verified Customer Verified Customer

Print