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3,440 Reviews of Williamson Cadillac - Service Center
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January 17, 2021
My Service Advisor Carlos Gomara makes commitments and promises he is not prepared to keep, time and time again. Made an appointment to drop off my SUV, was promised a courtesy vehicle and a timeline of o promises he is not prepared to keep, time and time again. Made an appointment to drop off my SUV, was promised a courtesy vehicle and a timeline of one day for the service. I was on time for my "appointment" waited 45 minute to get to see my advisor. No courtesy car available as promised, according to Carlos I had a "reservation"for a courtesy car. They had my SUV for three days promising a courtesy car each day with no follow up nor follow thru. To add insult to injury. They returned my SUV with damage, trying to cover it up with a shoddy repair. After 5 day of calling my advisor to get satisfaction of a complete repair to the damage, with zero call backs as he promised, "Oh, so sorry, I'll call you back later, tomorrow, next week….." I had to call the General Manager for anyone to take me seriously. Once again the advisor promised he would be sure to take care of the damage even if it required an new front bumper. All they did was spray some paint on the area of the impact and left the entire front bumper askew, none of the panels line up properly nor do the headlights. This dealer has demonstrated a complete lack of consideration and respect for my time, my property and their integrity. More
by ablyer
Verified Customer
January 16, 2021
Service department always a pleasure to deal with. My representative Mike is awesome always makes things easier he’s the best. I recommend Williamson Cadillac. representative Mike is awesome always makes things easier he’s the best. I recommend Williamson Cadillac. More
by rafa4290
Employees Worked With
Mike
January 16, 2021
Thank you very much for your attention it felt like you Thank you very much for your attention it felt like you really cared and thank you guys for working so fast for us we really did appreciate how well Thank you very much for your attention it felt like you really cared and thank you guys for working so fast for us we really did appreciate how well the service was towards us More
by Silviet0567
Employees Worked With
Mickey Barrios
January 16, 2021
All went smoothly. Even was given rental after it was clear service would take a little more time. Only negative point was that after having received my car the dashboard monitor did not go up anymore. clear service would take a little more time. Only negative point was that after having received my car the dashboard monitor did not go up anymore... whereas before everything was still working normally..??? More
by RSMIT-phone
Employees Worked With
January 16, 2021
Workmanship on the vehicle is excellent. Customer service department is fast. Loaner car was given to us on a prompt basis. We love our cadillac department is fast. Loaner car was given to us on a prompt basis. We love our cadillac More
by peralta6372
Employees Worked With
January 15, 2021
They didn’t do absolutely anything to the vehicle to fix it they probably drove the car because they actually did and they claim they couldn’t find anything wrong with it also I personally today went to cha it they probably drove the car because they actually did and they claim they couldn’t find anything wrong with it also I personally today went to change the air filter for the air conditioner and to my surprise there was no filter again everything wrong More
by ARTUROBONVECCHIO
Employees Worked With
January 14, 2021
The service is above excellent but what's Strange I got the washed there any they dryed it off. Very usual but that was the only complaint. the washed there any they dryed it off. Very usual but that was the only complaint. More
by ROTTIE18K
Employees Worked With
January 13, 2021
Was very impressed. Friendly and the service was fast and good. Looking forward to my next time in. Super happy with my visit. Thank you good. Looking forward to my next time in. Super happy with my visit. Thank you More
by CARLOSAZPURU
Employees Worked With
January 11, 2021
Excellent service department. I have an older Buick and it needed some serious repair work. It was repaired professionally and in a timely manner. It now runs like new! it needed some serious repair work. It was repaired professionally and in a timely manner. It now runs like new! More
by Lamar 8
Employees Worked With
