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Wilson County Hyundai

Lebanon, TN

4.8
1,226 Reviews
Going strong since 1927, Wilson County Motors in Lebanon, TN is committed to delivering outstanding customer service and satisfaction to our customers in the Lebanon, Nashville, Murfreesboro, Mt. Juliet, Hermitage, Watertown, Smyrna, and the surrounding communities. We understand that during the current economic climate consumers want businesses that will be there for them now and down the road. Wilson County Motors is just such a company. We have survived depressions, economic slumps, a world war, and a myriad of conditions in between. You can rest easy that we will be here next year and the year after that. Our service department is second to none! Our technicians and service consultants provide not only high-quality repairs done right - the first time, every time - at a very competitive price but also know our customers personally. It is the goal of our entire staff to ensure that all our customers are treated with respect and as if they are family. Our certified master technicians are highly trained in all the complex systems that are used by today's latest vehicles. We are ready and eager to help you with the ongoing care and maintenance of your vehicle. Genuine Hyundai Parts and Accessories are available through our stellar parts department. Our staff has decades of experience to assist you in finding the right part for your do-it-yourself job or the perfect accessory to make you vehicle stand out from the crowd. We stock hundreds of thousands of dollars in parts. Chances are we have the part you want in stock and can have unusual parts available quickly - often within 24 hours. We hope you find what you are looking for on our web site. We have done extensive work to ensure that it has all the tools and resources you need to find the right vehicle, parts, or service for you. On this site you will find our complete new inventory, our complete pre-owned vehicle inventory, finance information,
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1310 West Main Street

Lebanon, TN

37087

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Showing 1,226 reviews

December 03, 2023

Bobby was very professional and very responsive in email and text from test drive until taking possession of our new Tucson. More

by Steven F
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tom Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Raines
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2023

Trying an EV for the first time. Bobby was our salesperson. He was so helpful and knowledgable during our purchase. We appreciate his professionalism and the fact that he valued o More

by Lee Anne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Fielder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Raines
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2023

BUYER BEWARE! ! My husband and I bought a new Hyundai Santa Fe in 2018 and loved it. However, July 17, 2022, we were driving down the road and the engine lost power More

by thetiana
Recommend Dealer
No
Employees Worked With
Randy Jackson
Aug 23, 2023 -

Wilson County Hyundai responded

Dear thetiana, We have just reviewed your case. Wilson County Hyundai gets paid to do warranty repairs so it is in our best interest to advocate for you with the manufacturer. However, in your case, Hyundai (Hyundai corporate - not Wilson County Hyundai) asked us to remove the valve cover and send pictures which we did. Hyundai has declined it based on the pictures "due to the failure being exceptional maintenance neglect. Not a warrantable defect." If you have maintenance records that show you did maintenance according to the manual for your vehicle, please call Hyundai at 800-633-5151. We would be thrilled to install an engine for you. However, we need an approval from the manufacturer to move forward. We wish you the best and we stand ready to assist you if anything changes. Wilson County Hyundai

Aug 24, 2023 -

Wilson County Hyundai responded

Dear thetiana, We must apologize to you because we cannot find a quote that we offered to you on the engine. However all of our attempts to recreate a quote from scratch have come out several thousand dollars less than you are stating. A big reason this is such an absurdly expensive job is that on this particular engine, we have to order individual parts from Hyundai and assemble the engine here. Having to buy those parts separately is much more expensive and it takes a lot of labor hours to complete. We also looked into a pre-owned engine to replace yours and we found complete engines which we could install for you for just over a third of the number you quoted in your review. We apologize for your experience and our failure to communicate or offer options. We take responsibility for our failures and we are sorry we did not give you the information you needed to make an informed decision. Wilson County Hyundai

August 04, 2023

Bobby Raines was our salesperson and he was great! He was knowledgeable and courteous and made every effort to help us get the truck that we wanted! Tom Harmon was efficient and kind and made the More

by Deborah Hale
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Raines
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2023

Bobby was very knowledgeable and considerate. I needed to trade in my car due to it being difficult to climb in and out of. He took the time to talk with me to make sure I had the features I need More

by Opa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Raines
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2023

I purchased my Venue in July of 2022. It was my first experience purchasing a Hyundai product, and I must say, that after the way I was treated, I plan on being a repeat customer. There w More

by chrisv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Can’t remember
May 12, 2023

This department has declined almost as far as it can go with the employment of front-facing employees who have no business dealing with the public. I purchased my 2015 Sonata Sport from WCH. I have used More

by nikkia628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Destiny Davis
March 14, 2023

Service was terrible. Apparently they are understaffed and too lazy to call people with appointments to reschedule when they are over two hours behind. More

by Rtbrady61076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Jackson
Mar 14, 2023 -

Rtbrady61076 responded

Buyer beware this place looks for any excuse to provide less than quality service at their service center. Spend the extra time to drive to a Hyundai Service center in Murfreesboro or Nashville.

Mar 14, 2023 -

Wilson County Hyundai responded

Dear Rtbrady 61076, I would like to apologize for your experience today. We were stymied today by multiple unexpected staffing issues. Our goal is to provide every customer with a great experience and we failed you today. We should have called you but we failed to let you know we would need extra time. This is not the way we intend to do business and we are working to improve the situation as fast as possible. Again, I apologize for our failures today which were multiple and real failures. All that being said, our team members on the front end of our business are good people and they are at work doing a difficult job. Nobody deserves F bombs hurled at them and demeaning insults while they are ON THE CLOCK TRYING TO DO THEIR JOB. You can cuss at me because I am ultimately responsible for our failures. However, it is unacceptable the way you spoke to our junior team member and her co-workers who were still trying to get your service done today as fast as possible under the circumstances. As a result of your behavior today, I would invite you to take your own advice and service elsewhere in the future. Best of Luck, Paine Bone Owner

Mar 14, 2023 -

Rtbrady61076 responded

Ill take my business elsewhere. Thanks.

Mar 14, 2023 -

Rtbrady61076 responded

This was not the first time I had this experience with your staff at this site. I scheduled a service time at 8:15am several months ago and was left sitting in the service center for over 3 hours with no explination. I purchased the vehicle from that location with a service plan, so I assumed they would provide quality service I was sadly mistaken. As for the language I used I never onced demeened your employees. I dropped the f bomb as you put it not at any person but as an adjective. But you are correct sir. I can take my business elsewhere. I will be taking my business elsewhere and I will also encourage any person I know or come in contact with to do the same.

March 08, 2023

It was time for my wife to get a new car. We went to Wilson County Hyundai . The sales team was A1 . Bobby thanks for all your help. The car is exactly what she wanted she loves it. Great ca More

by timrainesm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Fielder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Raines
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2023

Love dealing with Bobby and Wilson County Hyundai as a whole! They are friendly and very knowledgeable. We Highly Recommend!! More

by me4mosa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paine Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Fielder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Raines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Johnson
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