Wilsonville Subaru

A very good experience On Nov. 9th I went to Wilsonville Subaru to ask a few questions about the newer Outbacks (I was driving a 2006 Outback that I had had for 10 years). J On Nov. 9th I went to Wilsonville Subaru to ask a few questions about the newer Outbacks (I was driving a 2006 Outback that I had had for 10 years). James Grant answered my questions and showed me the differences between the model years. He spent a goodly amount of time with me knowing full well I was not buying a car that day. I returned on Saturday, Nov. 11th to buy the 2017 Outback that I had test drove even though James and I hadn't made an appointment for that day. He stayed well past the end of his regular shift to take care of me and sale of this vehicle. On the following Wed. I returned to drop off my new Outback to have the EPP applied and a new trailer hitch installed. Sean Sanders was the service guy who took good care of me and my car. He ensured I had a loaner and was good with answering my questions. Sean called my earlier than expected the next day to tell me my car was ready. It was good to have my car back! More

Awesome Upon entering the showroom, I was greeted by the lady at the front desk, and Max, who was our salesman. He showed me the car I was interested in, exp Upon entering the showroom, I was greeted by the lady at the front desk, and Max, who was our salesman. He showed me the car I was interested in, explained to me about the different features on the car. Max answered any questions I had. From beginning to end, it was nice dealing with one person. Max called me the next day to see how things were going, and if I had any further questions to please give him a call. More

A great "NO BULL" experience Was greeted by Brad at the door and he was very cordial and introduced us to are sales rep then returned later to see how we were doing. Was greeted by Brad at the door and he was very cordial and introduced us to are sales rep then returned later to see how we were doing. More

Needed servicing There was a major oil leakage problem and Sean guided me through my options and was supportive of my decisions. He even showed me how to add oil and There was a major oil leakage problem and Sean guided me through my options and was supportive of my decisions. He even showed me how to add oil and to check it regularly! More

Age 81 drove my Volvo for 18 years, scared and confused Adan demonstrated the many models and features patiently. He coached me until I could test drive each model and make a confident decision. Outstandi Adan demonstrated the many models and features patiently. He coached me until I could test drive each model and make a confident decision. Outstanding performance! More

Clueless Mickey Mouse Operation Had my Subaru serviced here three times, attempted a fourth. Mechanics do a good job (just regular maintenance), but it is challenging to get to the p Had my Subaru serviced here three times, attempted a fourth. Mechanics do a good job (just regular maintenance), but it is challenging to get to the point where your car gets worked on. Worked with different people (don't want to call out any particular employee), but not once have I been able to show up for my appointment, drop off the car, and pick up at the agreed upon time. Always a problem of some sort (computers not working, only person who can accept payment has disappeared, etc. etc.) to the point where it's ridiculous. Most recent experience, I show up for an appointment made well in advance just to realize that no parts had been ordered. We're all human, and can make mistakes, but these guys are just not even trying to appear like they have any idea what on earth they are doing. Based on 4 visits and interacting with different people. More

Fantastic buying experience James is by far the best car salesman I have ever worked with. He went above and beyond to help me purchase not one but two cars. A new Outback for me James is by far the best car salesman I have ever worked with. He went above and beyond to help me purchase not one but two cars. A new Outback for me and a used car for my daughter. James is very kind and truly cares about his customers. I’m a customer for life now. More

Welcoming My husband and I both brought our cars in for service and we were greeted with nothing by kindness and helpful staff. Corey took care of all our servi My husband and I both brought our cars in for service and we were greeted with nothing by kindness and helpful staff. Corey took care of all our service needs, and answered all our questions without making us feel like we were wasting his time. They have a comfortable waiting area where we had breakfast and coffee while we waited. It was an incredibly pleasant experience and we will certainly be back for any of our Subaru needs! More

A great experience I took my car in for service and was interested in also purchasing a Thule cargo box - my rep Corey went out of his way to make sure I chose the corre I took my car in for service and was interested in also purchasing a Thule cargo box - my rep Corey went out of his way to make sure I chose the correct one. He took me over to parts to look at the boxes - showed me what they would like like on the car and then made sure I got a coupon for my oil changed. He was polite and patient and I felt valued as a customer More

Service with a smile! Corey White greeted me with a smile and made me feel like family as soon as I arrived at Wilsonville Subaru for service. They took great care of my ca Corey White greeted me with a smile and made me feel like family as soon as I arrived at Wilsonville Subaru for service. They took great care of my car and my wait was comfortable as the dealership is very large and has a great little cafe inside. It is nice to be treated like a person and not just a transaction. I will forever be a guest of Wilsonville Subaru. Keep up the great customer service! More