About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Wilsonville Subaru - Service Center

4.8

16 Lifetime Service Reviews

9200 SW Bailey St, Wilsonville, Oregon 97070

16 Reviews of Wilsonville Subaru - Service Center

Sort by Write a review
August 04, 2018

"Went the extra mile"

- Cherie2e

I bought a used Subaru Tribeca a few years back along with a 3rd party warranty. Long story short, after nine long months with a check engine light, many 2 hour drives to two different dealerships trying to get this addressed, I got help At this dealership. Corey White in the service depot and Nora in sales were super patient, honest and helpful. Dealing with car stuff can be stressful, but I really felt well taken care of here.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nora Wilson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Corey White
Aug 06, 2018 -

Wilsonville Subaru responded

Thank you for the kind words Cherie! We appreciate it and we're so excited to hear our team was able to help you out. Happy driving!

July 31, 2018

"This dealer truly cares about people"

- giacherio89

I have never purchased anything from this dealership but they have done nothing but go above and beyond for me the multiple times my car has been in their shop.. I highly recommend their service team. Sean and Jeremy are stand up guys and will do their absolute best to make you happy.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sean Sanders
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jeremy Sanetel
Aug 01, 2018 -

Wilsonville Subaru responded

Thank you for your feedback! We appreciate you visiting our service department and we hope to see you again. Happy driving!

July 07, 2018

"Best Service Dealership Experience Ever"

- Golfing Duo

Best “dealership” experience so far. This was my 1st visit to Wilsonville Subaru, and i was skeptical going in. My journey started off well with a smooth call to setup the service appointment, both email and text reminders, and upon arrival, top notch service from Sean my Service Advisor. My Outback was in the bay within literally a minute. The waiting area is spacious and comfortable. No sales people walk up to you. Everything was right on time, and my vehicle was finished up early. They provided a full synthetic oil change, a thorough multi point inspection and a complimentary car wash. They even identified some rattling in my heat shield caused by some rocks and fixed that at no additional cost. During their inspection, they identified two issues. They clearly explained them to me and gave me estimates to fix them. This is really important as we just hit 150,000 miles and want another 150k miles. I am gladly going to come back to resolve these issues because of the high level service from start to finish, clear explanations and their quick identifications of the problems and resolutions. Thank you Wilsonville Subaru, we now have a place we trust, where we can bring our family of other Subaru’s to be serviced.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sean Sanders
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 09, 2018 -

Wilsonville Subaru responded

Thank you for your feedback once again! We are very appreciative of your kind words and we look forward to seeing you again next time!

November 15, 2017

"Needed servicing"

- Eve

There was a major oil leakage problem and Sean guided me through my options and was supportive of my decisions. He even showed me how to add oil and to check it regularly!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sean Sanders
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 17, 2018 -

Wilsonville Subaru responded

We are glad to hear that, Eve! Thanks for taking the time to leave us a review - we greatly appreciate it.

November 13, 2017

"Clueless Mickey Mouse Operation"

- ScreenName123

Had my Subaru serviced here three times, attempted a fourth. Mechanics do a good job (just regular maintenance), but it is challenging to get to the point where your car gets worked on. Worked with different people (don't want to call out any particular employee), but not once have I been able to show up for my appointment, drop off the car, and pick up at the agreed upon time. Always a problem of some sort (computers not working, only person who can accept payment has disappeared, etc. etc.) to the point where it's ridiculous. Most recent experience, I show up for an appointment made well in advance just to realize that no parts had been ordered. We're all human, and can make mistakes, but these guys are just not even trying to appear like they have any idea what on earth they are doing. Based on 4 visits and interacting with different people.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Dec 05, 2017 -

Wilsonville Subaru responded

Thank you for pointing out these repetitive customer service issues. We will work on them. We're sorry we haven't been able to show you our best side on your visits and we understand that we've frustrated you. We would like to try and make things right with you. If you'd like to discuss this further, please reach out directly to Service Director Don Waters at 503-629-1100, dwaters@wilsonvillesubaru.com.

November 06, 2017

"Welcoming"

- emdougherty

My husband and I both brought our cars in for service and we were greeted with nothing by kindness and helpful staff. Corey took care of all our service needs, and answered all our questions without making us feel like we were wasting his time. They have a comfortable waiting area where we had breakfast and coffee while we waited. It was an incredibly pleasant experience and we will certainly be back for any of our Subaru needs!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Corey White
Nov 06, 2017 -

Wilsonville Subaru responded

Thanks so much for the kind words! We're happy to hear you enjoyed working with Corey and had a great experience at our dealership. We look forward to the possibility of working with you again!

Jan 17, 2018 -

Wilsonville Subaru responded

Thank you for your kind words! We are glad our service department was helpful and made your experience pleasant. We hope to see you again!

November 03, 2017

"Service with a smile!"

- LoveMySubaru

Corey White greeted me with a smile and made me feel like family as soon as I arrived at Wilsonville Subaru for service. They took great care of my car and my wait was comfortable as the dealership is very large and has a great little cafe inside. It is nice to be treated like a person and not just a transaction. I will forever be a guest of Wilsonville Subaru. Keep up the great customer service!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Corey White
Nov 03, 2017 -

Wilsonville Subaru responded

We're happy to hear you enjoyed coming to our dealership and working with Corey! Thank you so much for leaving a great review. We look forward to the possibility of working with you again!

November 03, 2017

"A great experience"

- Suthelandfamily

I took my car in for service and was interested in also purchasing a Thule cargo box - my rep Corey went out of his way to make sure I chose the correct one. He took me over to parts to look at the boxes - showed me what they would like like on the car and then made sure I got a coupon for my oil changed. He was polite and patient and I felt valued as a customer

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Corey White
Nov 03, 2017 -

Wilsonville Subaru responded

Thanks so much for the great review! We're glad you enjoyed working with us. Happy driving!

November 02, 2017

"Very personable staff!"

- farmgirl

Service Advisor, Sean Sanders demonstrates excellent customer service skills! Very personable -quick and efficient - great sense of humor - hard to find these days - Keep up the good work!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nov 02, 2017 -

Wilsonville Subaru responded

Thanks for the great review! We're happy to hear you enjoyed working with Sean. Happy driving!

November 01, 2017

"Perfect experience!"

- Cheryl

Sean in Service is the nicest, most helpful guy!! Took in our 2015 WRX for wheel bearing issue. They gave me a 2018 primo loaner and just couldn’t have been more helpful. Found minor problems with our car and then found SOLUTIONS! All under warranty. Excellent service experience. Even put my new license plate on for me!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sean Sanders
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 01, 2017 -

Wilsonville Subaru responded

Thank you for coming in and taking the time to leave a review! We're glad you enjoyed working with Sean. Happy driving!

1
1 - 10 of 16 results