Wilsonville Subaru

We had a fantastic experience at Wilsonville Subaru. We enjoyed working with Karen Escajeda as she made the whole process very clear and explained our options with professionalism and knowledge. She kno We enjoyed working with Karen Escajeda as she made the whole process very clear and explained our options with professionalism and knowledge. She knows the Subaru automobile and features very well! We also had positive impressions of the owner and several other customer advocates on the floor. A very friendly place with staff who seem to love their jobs. More

Great service. Second car we have bought from this dealership. Excellent! Would come back again. Second car we have bought from this dealership. Excellent! Would come back again. More

It all start at the beginning of January when I sat down with Dan Ramirez to possibly order a new Subaru Legacy. We hammered out the details of my car purchase and I asked Dan if they could give me an idea with Dan Ramirez to possibly order a new Subaru Legacy. We hammered out the details of my car purchase and I asked Dan if they could give me an idea of what my car was worth on trade in. I understood that they couldn't give me a price that would be good when the new car came in 2 months later, but I wanted an idea of where the dealership stood on the value of my car, to help me decide whether to trade it in with them or sell it Carmax of even to a private party. Dan told me how they wouldn't give me a trade in quote now because it wouldn't be good in two weeks. But then he said that they are, "giving Kelly blue book trade in value for used cars." So I said, "So I can count on getting KBB trade in value from you guys when my car gets here?" He said yes. And then told me he would update me as we got closer to a delivery date so that I could sell my car outright if I decided to go that route. Okay, so my car was set to arrive in March, but in February I got a text from Dan that said it was pushed back to April. Not the dealerships fault. Then I heard nothing from the dealership for over a month, no updates on when my car was scheduled for delivery. Then on March 31st, I got a call from the dealership telling me that my car had arrived that morning and I had 72 hours to pick it up. I told them that I would like to come in and have them appraise my trade in and they scheduled me for that afternoon. The salesman that I ordered the car from was off until the weekend so they set me up with Florencio "Flo" Pineda. We sat down at his desk and pulled up my paperwork on the order and he then walked us back to see our new Legacy XT Limited. It was beautiful! Flo then told us to take it out for a spin while he got my car appraised. Sounded good. When we arrived back to the dealership about 20 minute later we sat back down at the desk and waited for the trade in number. I must say, having dealt with car dealerships over 20 times on new car purchases I have a feeling about how things would go and I didn't feel good about it. Kelly blue book on my vehicle, for a vehicle in good condition, trade in value was between $23,500 and $25,300 with a fair market trade in value of $24,400. That was the number I was hoping for based on what Dan Ramirez had told me about the dealership offering KBB trade in values. I told my wife that I would consider going down to the low end at $23,500 but if they came in under that it would be a deal breaker. Well, they came back with a number of $22,000. While I was disappointed, I wasn't surprised. This is what car dealerships do. They LIE!!! So I told Flo about what Dan had told us when we ordered the vehicle, and with an arrogant and condescending tone, he king of chuckled and said that Dan shouldn't have told us that. BUT HE DID TELL US THAT!! Your sales rep, told me that, so get him in here and explain why he told us that and why you guys don't hold true to what your employees tell their customers. Well, that wasn't going to happen. Here's where it really went off the rails. I said that I couldn't take $22,000 for my car and that I would like to take the 72 hours that I was told I had to pick up the car and use that time to try and sell my car to someone else. I was then informed that since I came in and test drove the car, that I no longer had the 72 hour window. I had to purchase the car that very day or they would sell it to someone else if they had the chance. Hells bells!!! It was Flo's idea that we take the car out will they appraised my vehicle. They never said that if you drive the car, you have to buy it today. I was shocked beyond belief!!!! I was ready to walk out the door, absolutely disgusted with Wilsonville Subaru. I really wanted the car, so what we did instead was, we went online to Carmax and got a quote from them to purchase my car for $23,400, only $100 lower than my cutoff and $14,000 more than what Wilsonville Subaru was willing to give us. We drove to Salem Carmax and sold our car to them and purchased the Subaru. FYI Carmax is awesome!!!! One of the best experiences I have ever had at a car dealership. As for Wilsonville Subaru, other than ordering the car, they did nothing for us. Worst experience of my life. I'm 57 years old get a new car every 3 years or so and I have never felt so unappreciated. Go to another dealership if you want a Subaru. My neighbor went to Capital Subaru in Salem after experiencing the horrible service at Wilsonville Subaru, so you might want to try them first. More

The least stressful car buying experience ever. I was extremely nervous. Karen Escajeda put me at ease and I drove out of there one happy and satisfied customer! I was extremely nervous. Karen Escajeda put me at ease and I drove out of there one happy and satisfied customer! More

I thoroughly enjoyed my car buying experience at Wilsonville Subaru- they are friendly, helpful, and provides great customer service! I worked with Karen and she was incredibly helpful and walked me Wilsonville Subaru- they are friendly, helpful, and provides great customer service! I worked with Karen and she was incredibly helpful and walked me through the whole car leasing experience! More

Very professional! Unlike most dealerships! We really enjoyed our experience and our time spent buying our car. Unlike most dealerships! We really enjoyed our experience and our time spent buying our car. More

My receipt says my air cleaner is dirty but it was not replaced nor did they ask me if they should replace it. “SESINSP” is supposed to be part of my “free” (purchased) service. It does not say on my rece replaced nor did they ask me if they should replace it. “SESINSP” is supposed to be part of my “free” (purchased) service. It does not say on my receipt that it was performed. Under “Labor” it says zero so I have to assume it wasn’t done. I was told my car should be serviced every 6 months or 6000 miles yet they always put 3 mo/3000 mi. sticker on windshield. When I asked about it, they put a new corrected sticker on. Finally, they were playing hip hop/rock music overhead which was very loud in the waiting area which was annoying and not drowned out by ear buds. More

Spencer Strambaugh was calm and helpfull, and took care of my problem without any need to blame or find fault. He assured that I will return for future service. Gary Burda of my problem without any need to blame or find fault. He assured that I will return for future service. Gary Burda More

Valvoline changed my oil and messed up the change, and Spencer helped me out, super fast service and helped me out with the price. Thanks dude Spencer helped me out, super fast service and helped me out with the price. Thanks dude More

After a nightmare of an experience with Gresham Subaru I was very wary, Spencer (I hope I remembered that right) was super helpful and very responsive. We came up with a game plan to check out what was wron was very wary, Spencer (I hope I remembered that right) was super helpful and very responsive. We came up with a game plan to check out what was wrong with my car and I'm now following through with it. The ONLY reason I'm not giving full stars is I still haven't figured the problem yet. But he has definitely changed my mind about the dealership experience. Thank you More