Wilsonville Toyota

The buying process was simple, friendly and straightforward without any sales pressure and great customer service. The salesman, Harris Picoult, was very helpful in answering all my questions, straightforward without any sales pressure and great customer service. The salesman, Harris Picoult, was very helpful in answering all my questions, even the odd difficult ones. I do recommend Wilsonville Toyota and would purchase from them again. More

The buying process was simple, smooth, friendly & not at all stressful. There was zero sales pressure and Chris made sure to explain my options very clearly. Not to mention that I was able to secure an in p all stressful. There was zero sales pressure and Chris made sure to explain my options very clearly. Not to mention that I was able to secure an in person appointment the same day that I reached out. Admittedly, I was a bit picky but knew exactly what I wanted. Chris listened to all of my wants and needs and delivered with my dream car all in one appointment! Highly recommend Chris and Wilsonville Toyota! More

Let’s get to the point of this review quickly: They talk a big game about customer service, but don’t care if stepping on you makes them money. My journey with Wilsonville Toyota started yesterday afternoo a big game about customer service, but don’t care if stepping on you makes them money. My journey with Wilsonville Toyota started yesterday afternoon (6/29/24). I spotted a beautiful used 4Runner on the lot. Nearing the time of upgrade of my current 4Runner I spent several hours of my Saturday going over numbers and then letting the staff know that I would return on Sunday to let my wife look over the car and finance numbers. We returned on Sunday with the 4Runner VERY much still available. We spent a couple hours going over numbers, but with a very hungry 8 year old we took a break and said we would return in a hour or so to complete our deal. While we were gone another interested party walked in a began the process of potentially purchasing the car. After returning we sat for almost another hour waiting to see if the person was going to actually purchase the vehicle (And they did). While I understand this is a business, but negotiations in good faith were trampled on. Our salesperson, Kaleb, was outstanding, helpful, friendly, communicative, and understanding. I have honestly not had a better experience with a car salesperson in the nearly 20 years I’ve been buying cars. His sales manager, Troy, well that’s another story. He talked down to my wife afterwards, telling her “I guess you learned a lesson.” I spoke with him as well. And… I guess, at least he was honest in our conversation - telling me “Well I have to run a business here and we have lots of people talk about buying a car, but don’t”. and “She drove 2 hours to look at the vehicle.” Um, I drove an hour - 2 days in a row. So, wow - me too! All you had to do was have ANY staff call us, when we had left to feed our kiddo and we would’ve said “yes” or “no” in an instant. Kaleb did call us when he returned from his lunch and we said “yes!!” Immediately. But, apparently his reach out to us was too late. Per conversation after returning we were told since we left the property, we were no longer 1st in line to purchase the car - good to know AFTER the fact. Not be harsh, but to be honest - Troy just didn’t care about doing the right thing. Unfortunately, I won’t get back the 5 hours over 2 days of time (not counting drive time) we invested in negotiating a deal or the feeling like I was betrayed. I would work with Kaleb again in a heartbeat. But honestly, that might be a difficult task if sales manager Troy is walking the floor. Just remember, Troy’s title is ‘sales manager’, not ‘customer service manager.’ Wilsonville Toyota: don’t tell people how much you care about their experience and then pull a move like this. Not a good look. Not at all. More

Ive been with Wilsonville Toyota for several years and a few different lease contracts. I appreciate not being pushed or pressured into making a decision. They work with me, let me think on it and always re few different lease contracts. I appreciate not being pushed or pressured into making a decision. They work with me, let me think on it and always respectfully follow up with me. More

Everything about Wilsonville Toyota was easy and Christy is very professional. It’s an excellent buying experience when your sales associate also handles the documents. True to their promise, there’s no pre is very professional. It’s an excellent buying experience when your sales associate also handles the documents. True to their promise, there’s no pressure. More

Absolutely Amazing! Rose was incredible! She was very attentive to us, listening to our wants and needs, making sure we saw every option going above and beyond. Rose mad Rose was incredible! She was very attentive to us, listening to our wants and needs, making sure we saw every option going above and beyond. Rose made this the best car buying experience we’ve had and we will definitely be buying again from Wilsonville if Rose is there to help us again! 10/10 recommend 🤩 More

Yasir and the folks at WT were excellent throughout the sales process and I appreciated their prompt service. sales process and I appreciated their prompt service. More

I had a very good expirence, he made it very easy and worked really hard to get me the car I wanted! I had a great expirence and will be back! worked really hard to get me the car I wanted! I had a great expirence and will be back! More

Kolby was professional and patient in helping me find the right car. I found the perfect one and am 100% confident l in my purchase. Glad I got the warranty and maintenance program. He's personable, generous right car. I found the perfect one and am 100% confident l in my purchase. Glad I got the warranty and maintenance program. He's personable, generous, and thoughtful, and I love him. Thanks Kolby! More

They truly mean no bull in both price and process. I have been to several dealerships in the Pacific Northwest and genuinely have never had as smooth and simple of a process like I did at Wilsonvil I have been to several dealerships in the Pacific Northwest and genuinely have never had as smooth and simple of a process like I did at Wilsonville Toyota. Not only was the process simple but I did not walk away feeling like I got stiffed. Next time I’m in the market for another vehicle Wilsonville Toyota will be on the top of my list. More