Winchester Mitsubishi

Incredible service. They made the whole process so easy. I took my time making the decision but it felt like whole thing breezed by. Romana was great she was calm kno They made the whole process so easy. I took my time making the decision but it felt like whole thing breezed by. Romana was great she was calm knowledgeable and easy to work with. Even the service working with the gentleman in finance went smooth. Great place, hopefully i won’t need to purchase another vehicle soon but if i do i know where I’m going. More

Best dealer ship i have ever been too i will definitely go back to them in the future and sending my family and friends to them go back to them in the future and sending my family and friends to them More

I had a great experience on purchasing my car the salesman Dave was amazing and the marketing rep guy Markell made me feel beyond comfortable and secure. As a team they both showered me with amazing salesman Dave was amazing and the marketing rep guy Markell made me feel beyond comfortable and secure. As a team they both showered me with amazing customer service More

Great service, the staff was polite and informative. The staff kept me informed on how things were going and the approximate time my vehicle would be ready. The staff kept me informed on how things were going and the approximate time my vehicle would be ready. More

VIP service! !!!!!! Diamond Club recommended! Yay, Yay, Yay, Yay, Yay, Yay, Yay, Yay, Yay, yay! !!!!!! Diamond Club recommended! Yay, Yay, Yay, Yay, Yay, Yay, Yay, Yay, Yay, yay! More

Muy buen trato fácil el proceso y recomiendo aRamoma torres que me ayudo e. El proceso. torres que me ayudo e. El proceso. More

I had a very disappointing experience with this dealership. From the start, I felt the communication was overly aggressive up to responding initially. I received multiple calls and texts in one day dealership. From the start, I felt the communication was overly aggressive up to responding initially. I received multiple calls and texts in one day, which felt excessive and made me feel like I was about to be bullied into something. I stated clearly that I would not be coming in due to these abundant communications, and their response was unnecessarily defensive and condescending. What concerned me most was being told they had gotten an “exception” from a bank to approve me, even though I never submitted any personal or financial information to them up to this point. I have no idea how they claim to have an approval without my application. Then to say they would call the bank to cancel it as if I had no other options, came off as a manipulative tactic. This experience left me feeling uncomfortable and disrespected. I would not recommend this dealership based on how they handled our interaction. More

Just waited while they checked out my radio - convenient with station for my laptop and technician was very prompt in checking out the radio with station for my laptop and technician was very prompt in checking out the radio More

Hands-down the worst car-buying trip of my life. I drove from Alexandria to Winchester for a “fully inspected” used car. First lie: their 170-point checklist. Next, they demanded my SSN to check lea I drove from Alexandria to Winchester for a “fully inspected” used car. First lie: their 170-point checklist. Next, they demanded my SSN to check leasing, then claimed I needed a cosigner - yet I could buy without one. Red flag #1. They pulled my credit 18 times, then rolled out the car: dash lights blazing like Times Square. Asked why they sell obvious lemons, the sales director blamed “that new AI” for auto-listing trade-ins. Red flag #2. I asked how long repairs would take; he shrugged, “We don’t do mechanical stuff,” and casually admitted they lease used cars after all. Red flag #3; I was done. Leaving, they pushed an even older clunker, ran my credit again without consent, and admitted it was also unserviced. It was now 8 p.m. - an hour past closing - and I hadn’t driven a single inch. This circus torpedoed my view of Mitsubishi’s brand. From a franchised dealership I expected accountability, not junk-lot antics and reckless credit pulls. Buyer beware. More

Service manager & service team were prompt, friendly & professional. Had warranty repairs completed on my vehicle & would highly recommend this team. Thanks, Winchester Mitsubishi Crew! professional. Had warranty repairs completed on my vehicle & would highly recommend this team. Thanks, Winchester Mitsubishi Crew! More