Winchester Mitsubishi

My sales lady was real helpful took her time Let me talk about what I’m looking for in a car . She let me test drive couple of car’s Til I fine one that would fit my budget talk about what I’m looking for in a car . She let me test drive couple of car’s Til I fine one that would fit my budget More

Mitsubishi of Winchester was an amazing experience. The sales manager was a great guy that answered all of our questions and the rest of the staff was excellent as well. The sales manager was a great guy that answered all of our questions and the rest of the staff was excellent as well. More

Got in on time and out very quickly nice staff and keep updated and very helpful updated and very helpful More

Found perfect suv for my wife great customer service and friendly staff service was awsome friendly staff service was awsome More

Great experience friendly service and staff highly recommend them for your new or used car needs. recommend them for your new or used car needs. More

My sales agent Ms. Ramona Torres and the Manager Mr. Ben Shabib have been very helpful and patient with my first car purchase. All of my concerns were addressed and it Ramona Torres and the Manager Mr. Ben Shabib have been very helpful and patient with my first car purchase. All of my concerns were addressed and it really felt like I was in the right dealership. Another good thing was that they have a mechanic to answer all the technical questions. Superb service. More

Decent. Everyone was pretty easy to work with. Very busy so felt a little rushed. Everyone was pretty easy to work with. Very busy so felt a little rushed. More

Sales Rep (katie) was amazing! It took a while for the service department to address concerns, but finally worked out. It took a while for the service department to address concerns, but finally worked out. More

Do not recommend at all. We went to look at the vehicle and discussed price with the salesman. And came in with a pre approved offer from their website for listed price. O We went to look at the vehicle and discussed price with the salesman. And came in with a pre approved offer from their website for listed price. Once we started the paperwork process we were asked to sign three separate copies of the finalized paperwork two electronic copies and one paper. Reviewed first set and everything was in order. We were told there was and issue with electronic copy and we just needed to resign everything. When final copies were emailed the price was 5000 more than agreed upon and originally reviewed. Financial employee reviewed features on the car that when we got home the car did not even have. Mitsubishi connect specifically. When we questioned the changed paperwork and asked for copies of all three sets they were never provided. We were told they were archived. When we asked for general managers contact info it was never provided. We also signed DMV paperwork that requested title in both of our names when we got tags and registration it was only in one of our names. We then got letters from multiple lenders stating we were denied not because of credit but because the dealer was trying to finance more than the car was worth without our knowledge or permission. They should have been submitting requests for the amount we were told was the car purchase price not amounts above what was agreed. The only positive experience was with the service department. They were very helpful and accommodating. More

Good Communication good customer service good people layed out all the payments and finance with me layed out all the payments and finance with me More