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Windward Ford of Hawaii
Kailua, HI
1,039 Reviews
Prepare to discover the perfect vehicle for you and your family at our esteemed Ford dealership in Kailua, HI. Our wide-ranging selection features powerful and spacious SUVs, such as the Ford Expedition with seating for seven or eight, as well as the Ford Explorer that exudes sleek style on the road. Our Ford SUV lineup also includes the Ford Edge and the highly sought-after Escape and Escape Hybrid.
Embrace the world of all-electric power by choosing the Ford Mustang Mach-E, the latest addition to our Ford dealership in Kailua, HI. Seeking a performance vehicle? Look no further than our Ford dealership in Kailua, HI. Our lineup includes the Ford Mustang and the exhilarating Ford GT.
At Windward Ford of Hawaii, you can also explore our exceptional inventory of pre-owned vehicles. Our selection includes meticulously maintained Ford models, along with a diverse range of cars, sedans, pickup trucks, hatchbacks and SUVs from esteemed manufacturers like Acura, INFINITI, BMW, Toyota, Honda, Chevrolet, Ford and GMC. Rest assured, all pre-owned vehicles at our Ford dealership in Kailua, HI, have undergone a rigorous inspection at our state-of-the-art Ford service center.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,039 reviews
July 28, 2023
My recent experience with Windward Ford of the service department was okay. I brought my car in for service, and I knew my car was not common, so it would take extra few extra days to get the service done department was okay. I brought my car in for service, and I knew my car was not common, so it would take extra few extra days to get the service done. The service was done and the car was fix that was not the issue. My fustration was not even waiting three weeks for the car back. When I finally received my car back, I was shocked by its condition a reflaflecion on how the car was treat. Not only was the neglect three weeks under the weather, but the interior was also a mess. Mud was smeared across the floor mats, and even the door panels were with mud. It seemed like no effort had been made to clean the car after the service was done. As a customer who had entrusted my vehicle to their care, this level of negligence in cleaning was genuinely disheartening. The lack of attention to cleanliness reflects poorly on the dealership's overall commitment to customer satisfaction. It's a basic expectation that when a customer's car is returned after service, it should be in a condition equal to or better than when it was dropped off. Unfortunately, Windward Ford failed miserably in this aspect. I reached out to the service department to express my dissatisfaction, but their response was late after I had to take care myself of their mess. More
by DJ
Verified CustomerEmployees Worked With
N/A
July 28, 2023
The service was friendly, responsive, and flexible to fix the safety recalls on my truck. The location is a little crowded but the people are helpful and accommodating. I received a shuttle ride to a request the safety recalls on my truck. The location is a little crowded but the people are helpful and accommodating. I received a shuttle ride to a requested location within a 5-mile radius. I’d definitely recommend this location to anyone who needs their Ford vehicle serviced. More
by justeen.faltriguera
Employees Worked With
Service Dept. - Bituel Ranos
July 28, 2023
I'll be taking my Ford to Windward Ford from now on, bought my Ford from Honolulu Ford and had all the service done there until i got problems with the transmission, they told me the didn't find anythin bought my Ford from Honolulu Ford and had all the service done there until i got problems with the transmission, they told me the didn't find anything and said it's how I drive ( the truck is automatic not a standard ) then Honolulu Ford turned me away and said take it somewhere else. I brought it to Windward Ford and they were helpful, they looked at the truck the next day and found the problem and called me and kept me informed. Windward Ford is A++ service in my opinion. More
by AMV626
Employees Worked With
Service Department
July 26, 2023
Terrible experience. Charged me for parts for a recall, tried to replace parts that would be covered by the warranty after another couple of months. Then replaced a rear Charged me for parts for a recall, tried to replace parts that would be covered by the warranty after another couple of months. Then replaced a rear windshield wiper saying I had authorized it when it never happened. I emailed the service manager and the general manager, using email addresses on their website, and neither one was valid. More
by JasonP808
Employees Worked With
Jeff (service rep) and JR (service manager)
July 26, 2023
Every time I go there they put a ding in my vehicle. My newest truck had no dings and I even pointed it out when dropping off my truck. Of course a new ding when I picked it up. My newest truck had no dings and I even pointed it out when dropping off my truck. Of course a new ding when I picked it up. More
by Lmickelson54
Employees Worked With
Service
July 25, 2023
My brake lites wouldn't turn off 07/13/23. I left my car to fix and my battery was drained and had to buy another one. Why didn't they disconnect the battery while waiting to fix the car. 600 I left my car to fix and my battery was drained and had to buy another one. Why didn't they disconnect the battery while waiting to fix the car. 600.00 is no small amount. I had to borrow a car. Very inconvenient. More
by gdphawaii
Employees Worked With
Will Soong
July 25, 2023
Great experience here. They worked with me and I was able get a great vehicle. I will definitely be recommending this dealership to anyone looking for their perfect vehicle They worked with me and I was able get a great vehicle. I will definitely be recommending this dealership to anyone looking for their perfect vehicle. More
by allisontucker2000
July 25, 2023
Good selection of cars. My salesman Austin was well informed and helpful. Also the finance person was excellent My salesman Austin was well informed and helpful. Also the finance person was excellent More
by drholley83
July 25, 2023
I had a recall on my '97 F-150 for some reason and the stupid VPC wouldn't allow me to ship my truck home because of a risk of the truck bursting into flames sitting still. So, I called Honolulu and Cutte stupid VPC wouldn't allow me to ship my truck home because of a risk of the truck bursting into flames sitting still. So, I called Honolulu and Cutter Ford, both unable to take me in for a repair. I drove to Winward and they took me right then and there and told me they were required to fix my truck. They had me bring it around and it was completed by 1500 that very day. Excellent customer service and the lead service rep was very kind and understanding. They allowed me to get my truck on the boat home the very next day. Very grateful Winward, thank you! More
by SAMPSON.IAN33
Employees Worked With
Lead service representative
