
Windward Ford of Hawaii
Kailua, HI
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Terrible customer service, no communication from service staff, dropped off my truck for repair, was given price to do work and time to complete work ( 4hrs ), took them 3 days to complete work, called to f staff, dropped off my truck for repair, was given price to do work and time to complete work ( 4hrs ), took them 3 days to complete work, called to find out what was going on with my truck, no call back, kept calling the next day, finally got a call back, said it would take longer because it was a big job, picked up truck on third day, paid bill, three weeks later I get a call from service dept that I owe more money for parts and that made a mistake ( $1,200.00 ) more on top of what I already paid, talked to service manager and he did was laugh and said they cannot eat the cost, which I never asked them to, I just wanted to know what happened, I am Done with Windward Ford, The suck part is I have a new truck that I bought from before this happened....Now I have to go to own or pearl city to service my truck. More
They were all very Helpful, friendly and effective. I would definitely recommend them to anyone I would definitely recommend them to anyone More
The difference between the current management and the old is unbelievable. To be greeted at the service department by name and have all the paperwork ready on arrival is above the call. Everyone was very p is unbelievable. To be greeted at the service department by name and have all the paperwork ready on arrival is above the call. Everyone was very professional and the visit went without a hitch. Congratulations on the new management team. More
Excellent customer service! The service staff were very friendly and helpful! The service was excellent and speedy. A great experience from start to finish! I highly recommend w The service staff were very friendly and helpful! The service was excellent and speedy. A great experience from start to finish! I highly recommend windward ford! More
Communication from office / staff needs to be better, I had to keep calling to find out what's going on with my truck, leave messages no return calls, technician did re-install all screws on my wheel well had to keep calling to find out what's going on with my truck, leave messages no return calls, technician did re-install all screws on my wheel well lining, had to purchase new ones and install myself. More
DONT EVER GO THERE! !! AUSTIN WAS THE ONLY HELP. NEVER AGAIN will I bring my bronco there for service out of fear of a couple things retaliation for not buying it there a !! AUSTIN WAS THE ONLY HELP. NEVER AGAIN will I bring my bronco there for service out of fear of a couple things retaliation for not buying it there and them not doing it and charging me for it. They didnt bother to bolt down my center console safe so now I have to take it apart and bolt it down and put it back together. They were rude and cussed out my finance manager telling her she was and Fing lier that they wouldn't have me come in on their day off but Jayce absolutely told me it would be ready around noon Monday if not earlier but I was wouldn't be there to early. I had to put on the spare tire cover myself and take it to get washed. I have to peal off the plastic and clean down the inside my own car. I wouldn't send my dying enemy there to buy a car not alone a friend More
This place doesn't offer coffee or water wanted for almost the whole day didn't offer a dropped off or picked up tv was not working properly I would not recommend it to anyone whe I bo for almost the whole day didn't offer a dropped off or picked up tv was not working properly I would not recommend it to anyone whe I bought my toyota they have excellent service and offers water coffee and pick up and drop off More