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Windward Ford of Hawaii

Kailua, HI

4.4
1,026 Reviews
Prepare to discover the perfect vehicle for you and your family at our esteemed Ford dealership in Kailua, HI. Our wide-ranging selection features powerful and spacious SUVs, such as the Ford Expedition with seating for seven or eight, as well as the Ford Explorer that exudes sleek style on the road. Our Ford SUV lineup also includes the Ford Edge and the highly sought-after Escape and Escape Hybrid. Embrace the ...
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725 Kailua Rd

Kailua, HI

96734

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Showing 1,026 reviews

June 25, 2023

Jeff Salazar provide customer service beyond what is required. I feel important and he finds what I need when I need it. More

by imua84
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff Salazar
June 24, 2023

Terrible customer service, no communication from service staff, dropped off my truck for repair, was given price to do work and time to complete work ( 4hrs ), took them 3 days to complete work, called to f More

by jgconstructionhi
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Al Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2023

As usual, the employees were helpful and efficient. I had a much shorter wait than anticipated. More

by PWP
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
JR Serna
June 19, 2023

Pleasant, efficient staff. They completed the work on time and properly. I will be returning in the future More

by ga2133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2023

They were all very Helpful, friendly and effective. I would definitely recommend them to anyone More

by breezeoceanside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Carril
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Minnis, JR Serna, Robert Barnes
June 17, 2023

The difference between the current management and the old is unbelievable. To be greeted at the service department by name and have all the paperwork ready on arrival is above the call. Everyone was very p More

by kupuna2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. Manager
June 17, 2023

Excellent customer service! The service staff were very friendly and helpful! The service was excellent and speedy. A great experience from start to finish! I highly recommend w More

by kimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
June 17, 2023

Communication from office / staff needs to be better, I had to keep calling to find out what's going on with my truck, leave messages no return calls, technician did re-install all screws on my wheel well More

by jgconstructionhi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2023

DONT EVER GO THERE! !! AUSTIN WAS THE ONLY HELP. NEVER AGAIN will I bring my bronco there for service out of fear of a couple things retaliation for not buying it there a More

by SHAINH.ROUTLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jayce, his supervisor , Timothy Schlak
June 16, 2023

This place doesn't offer coffee or water wanted for almost the whole day didn't offer a dropped off or picked up tv was not working properly I would not recommend it to anyone whe I bo More

by plaster88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Guy Mello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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