Windward Ford of Hawaii

Great service, great truck Ken was great to work with. He answered all my questions and helped me go through all the options and existing inventory to choose the exact truck I w Ken was great to work with. He answered all my questions and helped me go through all the options and existing inventory to choose the exact truck I wanted. Ken and Christian made it easy and painless. More

Wonderful service from John John was so pleasant and he is so courteous. He was quick to acknowledge me when I approached the counter. He certainly is an asset to your company. H John was so pleasant and he is so courteous. He was quick to acknowledge me when I approached the counter. He certainly is an asset to your company. He was patient in answering my questions and told me what I need to do for the future. More

Rocky start but decent ending My Escape has been in the dealership 3X since July 2019 and FINALLY...the problem was fixed. I am very grateful that Kyle is now working at Windward, My Escape has been in the dealership 3X since July 2019 and FINALLY...the problem was fixed. I am very grateful that Kyle is now working at Windward, he knows how clients should be treated and is great at communicatiion THANK YOU FOR HIRING HIM! I think after your service department realized the liability of letting me leave your dealership with failing brakes, they stepped up the service and got the repairs done. I thank JR for calling me and explaining the repair process and what changes to expect. So far.....the brakes are working. NO ONE should ever have to go through what I went through to get my brakes fixed. More

Shop around I may just be sheltered from the harsh realities of repair costs, but I absolutely cannot believe that air conditioning and brakes repair would cost o I may just be sheltered from the harsh realities of repair costs, but I absolutely cannot believe that air conditioning and brakes repair would cost over $3,600. After talking to my friends about the work that was done, I felt more and more like I was ripped off. Lesson learned for sure - next time I will shop around. The silver lining is that I got to see Tai, a lot attendant that has been there forever, he always makes me feel at home and like a valued customer :) More

Oil Change Saturday AM oil change. Fit me in without an appointment. Waited for an hour and a half which is below average for an oil change. Still I appreciated Saturday AM oil change. Fit me in without an appointment. Waited for an hour and a half which is below average for an oil change. Still I appreciated them fitting me in. More

Happy Customer! It as like being "home" first class treatment from the moment I arrived and waited for the mechanics to diagnose and "fix" my problem quickly! It as like being "home" first class treatment from the moment I arrived and waited for the mechanics to diagnose and "fix" my problem quickly! More

Service center was excellent They always do quality work in a short time. I will drop my truck off expecting to get it back much later in the day, these guys will have my truck do They always do quality work in a short time. I will drop my truck off expecting to get it back much later in the day, these guys will have my truck done within a couple hours so I’m always stoked More

Windward Ford Service They did such a great job! Kyle called me everyday to make sure I was updated on the whereabouts of my vehicle. He also quickly put me in a rental, an They did such a great job! Kyle called me everyday to make sure I was updated on the whereabouts of my vehicle. He also quickly put me in a rental, and caught problems with my car that were covered by my warranty to prevent me from having to come back again. They were great! More

35,000-mile checkup The 35,000-mile checkup went in a timely manner. I was told that all checked out fine (as I anticipated), but was warned that the transmission fluid The 35,000-mile checkup went in a timely manner. I was told that all checked out fine (as I anticipated), but was warned that the transmission fluid would need changing in the near future. When I learned that there would be no warning indicator for that, I asked to have the change done on the spot and was serviced cheerfully and promptly. More

F-150 Dream Truck A big mahalo to the team at Windward Ford for helping me secure my dream truck with minimal hassles and BS. I really appreciated the efficient process A big mahalo to the team at Windward Ford for helping me secure my dream truck with minimal hassles and BS. I really appreciated the efficient process. More