Windward Ford of Hawaii

Friendly Service I had a recall item I needed checked. I arrived 45 minutes early and without hesitation and with a warm welcome they service representative took my in I had a recall item I needed checked. I arrived 45 minutes early and without hesitation and with a warm welcome they service representative took my information and had me leave the car. Since it was going to be a while and I wasn’t familiar with the area I asked where a good place to grad lunch was located. They gave me a few recommendations. The place I chose was great and before I could finish my lunch the car was ready. The lady who checked me out was also very friendly and I was on my way. I couldn’t have asked for the whole process to be any smoother. This trip to the dealership was a very good experience! More

Best Service Ever! I am never dissapointed when I go to Windward Ford. I get right in on time, the service is fast and and affordable. John and Micky are friendly and t I am never dissapointed when I go to Windward Ford. I get right in on time, the service is fast and and affordable. John and Micky are friendly and thorough. I feel like they're friends! More

A Feeling of Aloha Our experience at Windward felt like we were talking and dealing with Family. Not once did we feel pushed or steered in any direction. Nohili (our sal Our experience at Windward felt like we were talking and dealing with Family. Not once did we feel pushed or steered in any direction. Nohili (our sales guy) was so easy to talk to and made our experience very good. More

Services Our issues were addressed in a timely matter. However I was very disappointed that there were no courtesy ride to Waimanalo due to construction. There Our issues were addressed in a timely matter. However I was very disappointed that there were no courtesy ride to Waimanalo due to construction. There is now minium construction done in Waimanalo & asked if there could be reconsideration due to my inability to walk far distance as a senior to catch the bus. Regardless of traffic or time of day, Honolulu Ford will do a pick up & return to Waimanalo. Honolulu Ford has gone as far to pick me up at 4 p.m. It is a disservice not to provide courtesy rides for Waimanalo residence while you service Kaneohe. Sometimes traveling further is better to get treated as a valued customer. I had expressed on social media that making your customer feel valued is just as important as where we go for service because I do have a choice. More

airbag recall Airbag recall , tpms sensor check diagnostics work done left had to go back light for airbag came on also diagnostic tpms sensor bad $385.00 way too Airbag recall , tpms sensor check diagnostics work done left had to go back light for airbag came on also diagnostic tpms sensor bad $385.00 way too high I bought sensor Ford genuine part $16.00 bought reprogrammer $17.00 did it myself $33.00 unreal cannot do any repairs there unless warranty work More

computer service Fast, efficient, friendly service department. Easy access, Service done earlier than anticipated. They washed car after service completed. Scheduling Fast, efficient, friendly service department. Easy access, Service done earlier than anticipated. They washed car after service completed. Scheduling service was issue free and gave prompt access. More

I hope it was just a glitch. Return of vehicle took longer than necessary (days), expected phone call unreturned, long wait (no drivers) at vehicle pick up, and "nickle and dime" Return of vehicle took longer than necessary (days), expected phone call unreturned, long wait (no drivers) at vehicle pick up, and "nickle and dime" costs. More

repair very professional service all round, from ordering part to day of service to final payment . Always kept informed of progress. Part ordered promptly. very professional service all round, from ordering part to day of service to final payment . Always kept informed of progress. Part ordered promptly. Issue rectified first time More

Over priced service My radiator fan went out, resulting in my car over heating and my radiator cap flying off. I was in a hurry to tow the car in and take care of the is My radiator fan went out, resulting in my car over heating and my radiator cap flying off. I was in a hurry to tow the car in and take care of the issues and forgot I had coupons from Windward Ford. These coupons would have saved me over $100, but John wouldn't allow me to use them after the fact and of course didn't put a note in my service record when I brought it up. I'm unable to drive due to an ankle injury, so my wife picked up the car. I have spent thousand of dollars at Windward Ford and think is BS. Guess I will have to find another service center that cares more about my returning business than jacking me out of $100 dollars. I would think, since I had to pay over $500 out of pocket I would at least get a car wash. More

Super Fast Service John the service advisor was super friendly & knowledgeable! What I thought would be an all day appointment turned out to be just a two hour appointme John the service advisor was super friendly & knowledgeable! What I thought would be an all day appointment turned out to be just a two hour appointment. Definitely coming back for all future maintenance! More