Windward Ford of Hawaii

Excellent customer service! Prices for a dealership are reasonable. Appointments are available in a reasonable timeframe. . Prices for a dealership are reasonable. Appointments are available in a reasonable timeframe. . More

I've gotten 2 texts from Windward Ford asking for a review... welp. Here you go! Although I have names, dates, and conversations miticulously documented, I'll omit them for ease of reading. We b review... welp. Here you go! Although I have names, dates, and conversations miticulously documented, I'll omit them for ease of reading. We bought a brand new 2023 Bronco. Nearly 100K out the door (91K). The roof rack was damaged, and we called the DAY we brought it home. Long story short, nearly a YEAR later, countless phone calls with a multitude of people here, and it is still not fixed. Most recently, following up yet again, we informed them we are moving islands and that this needs to happen now, not getting this handled wss no longer acceptable. Our ability for offering patience was now LONG gone. They knew the time frame we were leaving, The exact date actually. Over a months time containing many follow up calls and promises of a call back from enployees and managers alike (never received); we finally got a call a few days before it's shipping date...they call to schedule the repair... for the day it's going off island. To say we are disgusted with this place is a VAST understatement. I am now on Kauai with a still damaged vehicle, and other warranty work that was supposed to happen at the same time as the rack. HORRIBLE EXPERIENCE. More

Mahalo Guy and Melvin for working with us to get our new Explorer! Excellent customer service! Highly recommend Windward Ford! Explorer! Excellent customer service! Highly recommend Windward Ford! More

Excellent sales representative Austin Went out of his way to make the lighting truck sale possible. I hope he got refunded for charging my truck since windward ford dealer is unable to keep there chargin way to make the lighting truck sale possible. I hope he got refunded for charging my truck since windward ford dealer is unable to keep there charging equipment fine tuned. Thanks again Austin for your professional help. 😎 More

Guy Mello took great care of me. Awesome customer service. Thank you Braddah Guy and salesman Joshua for helping me out. I will definitely recommend you guys to friends and family. A Awesome customer service. Thank you Braddah Guy and salesman Joshua for helping me out. I will definitely recommend you guys to friends and family. Aloha More

Will of Windward Ford Service was very pleasant to deal with on phone when making an appointment to correct a manufactory recall issue. When dealing with him in person at the appointment time, was friendl with on phone when making an appointment to correct a manufactory recall issue. When dealing with him in person at the appointment time, was friendly, personable and helpful. He delivered my vehicle as promised and also made sure to explain the work done under the recall. More

Will was amazing! Not only was I able to get the appointment time that I wanted, but he also assured me that my car would be taken care of quickly. He delivered! My Not only was I able to get the appointment time that I wanted, but he also assured me that my car would be taken care of quickly. He delivered! My truck had to go in for a recall issue, but they also did a quick check on other items with my vehicle. They advised me of some potential issues, and recommended a follow up service. They are very nice here! More

Last minute purchase for a vehicle on a Sunday. Josh was outstanding very friendly and answered all question. We recommend him to a friend and they purchased a vehicle the same week. Josh was outstanding very friendly and answered all question. We recommend him to a friend and they purchased a vehicle the same week. More

Service representatives were very friendly and personable. They were helpful in checking in my vehicle. personable. They were helpful in checking in my vehicle. More

Smooth, kind, excellent service from everyone at the dealership. Austin was so easy to work with and shepherded me though the whole process. Thank you so much! I love my Bronco Sport. dealership. Austin was so easy to work with and shepherded me though the whole process. Thank you so much! I love my Bronco Sport. More