Mark Sherlock

Horrendous experience, I purchased a 2023 Ford Maverick from Windward Ford after being assured the vehicle had been inspected and was ready for sale. Before delivery, a major leak was discovered that shoul from Windward Ford after being assured the vehicle had been inspected and was ready for sale. Before delivery, a major leak was discovered that should have been identified during any legitimate inspection. After the dealership kept the vehicle for repairs and represented that the issue had been resolved, the truck became inoperable after only six days of use and had to be towed. A second Ford dealership has since identified additional concerns, including evidence of poor workmanship and missing components. I am now facing further diagnostic costs on a vehicle that was sold as inspected and roadworthy. Throughout this process, Windward Ford has failed to provide clear answers regarding the condition of the vehicle at the time of sale and has focused more on attacking me personally than addressing the serious issues with the truck.. I’ve been out thousands of dollars and no working vehicle and raking with emails calls as they have never taken accountability. They are dishonest and never never purchase a vehicle here. I’m horrified by how I was treated and records show they never properly inspected the vehicle were dishonest and did very poor work (parts of the car are actually missing) and they lied to me the whole way thru More

by kitkat.mx Verified Customer Verified Customer

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Melvin made our car buying experience comfortable and enjoyable. He was patient, kind and very knowledgeable about the car we chose and the purchase process. Mark also provided valuable information regar enjoyable. He was patient, kind and very knowledgeable about the car we chose and the purchase process. Mark also provided valuable information regarding the financial situation. We chose Windward Ford over the other one because of the easier sales approach and friendly customer service. Mahalo Melvin and Mark! More

by ymoonwelden Verified Customer Verified Customer

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Al Davis was very helpful in getting the deal I needed to purchase the truck. Will buy again purchase the truck. Will buy again More

by NORTONTECH Verified Customer Verified Customer

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⭐️⭐️⭐️⭐️⭐️ We had an absolutely amazing experience with Windward Ford! From start to finish, the entire process of purchasing our Ford Transit was smooth, professional, and stress-free. The team went abov Windward Ford! From start to finish, the entire process of purchasing our Ford Transit was smooth, professional, and stress-free. The team went above and beyond to make sure we got exactly what we needed. They were honest, knowledgeable, and never pushy—just truly helpful every step of the way. You can tell they really care about their customers and take pride in what they do. They took the time to answer all our questions, worked with us on the details, and made sure everything was handled properly. The level of service we received was top-notch and made us feel confident in our purchase. If you’re looking for a dealership you can trust in Hawaii, we highly recommend Windward Ford. We’re extremely happy with our Ford Transit and grateful for such a great buying experience! Mahalo to the whole team—we’ll definitely be back in the future! 🤙 More

by info@hawaiisurfingacademy.com Verified Customer Verified Customer

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My experience was wonderful. Everything went very smoothly from beginning until end. I particularly enjoyed doing everything over the Internet signing all the documents and not h Everything went very smoothly from beginning until end. I particularly enjoyed doing everything over the Internet signing all the documents and not having to go in to do that. More

by davidburke75116 Verified Customer Verified Customer

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Melvin exceeded our expectations for customer service. Great competitive price and the Maverick car is fantastic for the city. Mahalo! Great competitive price and the Maverick car is fantastic for the city. Mahalo! More

by Miketruonghawaii Verified Customer Verified Customer

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Windward Ford has probably been the worst dealership I have been to. I bought a 24 Ranger Lariat back in September of last year and the external run window moldings had some cuts and marks. We both agree have been to. I bought a 24 Ranger Lariat back in September of last year and the external run window moldings had some cuts and marks. We both agreed that the Dealer would replace the run window moldings at a later date when parts were available. It is the end of March and the parts are apparently available with the Manager stating that he was saving me the last one that came in. This is after getting the run around since the purchase of the vehicle to inquire about the parts availability. I took the vehicle in today to get the parts installed and to address the two recent recalls (side airbags and trailer module reprogram) with an appointment for 9am. The service department closes at 530pm and I get no calls about the status of my vehicle. I had to call the sales department several times at 530pm to see what was going on, and finally they told me that they had an issue with one of the recalls but it should be done within the next ten minutes. They had to give the paperwork to the sales department because of the service department closing. After inspection, the headliner was installed correctly, but the headliner was dirty from installation. I could not inspect the work because nobody was there for me to point them out and all the lights were off outside because of the service department being closed. Really disappointed in the communication and the overall work associated with the recalls. At least clean up the mess that was made from the work, but now I will have to spend more of my time to clean the truck and hopefully the stains will come off of the headliner. Serious communication issues and customer service is abysmal. The Managers are never there and when you talk to someone, they pawn you off to a different department and then back to the same one until you get frustrated enough to hang the phone up. The person that was helping you out the most will mysteriously quit which will lead to starting over again with the issue you want them to fix. They don’t care about cleanliness after a service and you are left with a dirtier vehicle after the service. More

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Great team and respectful sales people. Eager to help with all your car needs on island. Eager to help with all your car needs on island. More

by Emily Fitzgerald Verified Customer Verified Customer

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Positive experience. Greatly appreciated the relaxed, non-pressure environment during the sales and financing process. Greatly appreciated the relaxed, non-pressure environment during the sales and financing process. More

by gaburnside Verified Customer Verified Customer

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Windward Ford gave me excellent service! The staff was helpful, and the management made the whole experience smooth and easy. Truly a great team that cares about their customers The staff was helpful, and the management made the whole experience smooth and easy. Truly a great team that cares about their customers More

by ADR Verified Customer Verified Customer

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