
Windward Ford of Hawaii
Kailua, HI
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1,020 Reviews of Windward Ford of Hawaii
My sales person was Joshua Neilson Willis, and my finance officer was Brian Wong. Both was excellent and I wouldn't hesitate to buy from them again. The only thing I didn't like was the extra fee finance officer was Brian Wong. Both was excellent and I wouldn't hesitate to buy from them again. The only thing I didn't like was the extra fee when the truck is in short supply. I don't put this on the sales people but the management. More
I took my truck in for recalls and was impressed that the service manager could see on her system all the recalls that were needed, even one I didn’t know about. The only problem was some confusion about whe service manager could see on her system all the recalls that were needed, even one I didn’t know about. The only problem was some confusion about when my truck would be done, but she communicated pretty closely with me, and it was all done in 1 day. I live in Kapolei but drive all the way to Kailua because I trust Windward Ford’s service department. More
My appointment was 9 am. Had to wait till about 10:45 am. Why? Pi’lii helped a lot. Had two factories recalls to do. Took them 15-20 minutes too do once the technician starte Had to wait till about 10:45 am. Why? Pi’lii helped a lot. Had two factories recalls to do. Took them 15-20 minutes too do once the technician started. Everyone was friendly… More
Customer service was excellent. I especially appreciated the assistance provided by Marina in the service department. She clearly explained my options and moved quickly to process m I especially appreciated the assistance provided by Marina in the service department. She clearly explained my options and moved quickly to process my paperwork. Since I had some time, I decided to pop in and say hi to the salesperson who sold me my Ford Escape, Guy Mello. Everyone at this dealership was helpful and courteous. I will surely return to this location to purchase and service my cars. More