Windward Ford of Hawaii

The people who set up the appointment, checked me in, serviced my car, went over the service completed, and completed my payment were friendly and professional. When I arrived, there was a tow truck i serviced my car, went over the service completed, and completed my payment were friendly and professional. When I arrived, there was a tow truck in the drive, but a man sitting at the entrance waved me through, and although there was some navigating to do with drivers and vehicles and the tow truck, the staff handled it all with grace and patience. What could have been a frustrating situation, was a challenge met and handled professionally. More

Will is very professional and helpful when it came to taking care of my vehicle and displaying excellent customer service taking care of my vehicle and displaying excellent customer service More

My sales person was Joshua Neilson Willis, and my finance officer was Brian Wong. Both was excellent and I wouldn't hesitate to buy from them again. The only thing I didn't like was the extra fee finance officer was Brian Wong. Both was excellent and I wouldn't hesitate to buy from them again. The only thing I didn't like was the extra fee when the truck is in short supply. I don't put this on the sales people but the management. More

I took my truck in for recalls and was impressed that the service manager could see on her system all the recalls that were needed, even one I didn’t know about. The only problem was some confusion about whe service manager could see on her system all the recalls that were needed, even one I didn’t know about. The only problem was some confusion about when my truck would be done, but she communicated pretty closely with me, and it was all done in 1 day. I live in Kapolei but drive all the way to Kailua because I trust Windward Ford’s service department. More

They were very nice and helpful, also got my car finished by the time I needed it. I worked with Marina and Will. by the time I needed it. I worked with Marina and Will. More

Great customer service. It was very easy to make and change my appointment. Service personnel very nice. It was very easy to make and change my appointment. Service personnel very nice. More

I really like windward ford. It’s a far drive for me but it’s worth it It’s a far drive for me but it’s worth it More

Efficient turnaround and good customer service provided. Pleasant interaction with staff. Easy to make appointment Pleasant interaction with staff. Easy to make appointment More

Customer service was wonderful. Kept me updated on delays and was friendly and courteous. Would recommend this place to anyone. Kept me updated on delays and was friendly and courteous. Would recommend this place to anyone. More

My appointment was 9 am. Had to wait till about 10:45 am. Why? Pi’lii helped a lot. Had two factories recalls to do. Took them 15-20 minutes too do once the technician starte Had to wait till about 10:45 am. Why? Pi’lii helped a lot. Had two factories recalls to do. Took them 15-20 minutes too do once the technician started. Everyone was friendly… More